Manager, Communications

2 weeks ago

Ottawa, Canada CCTS-CPRST Full time

_Le français suit _

**Manager, Communications**

**Job Type**: Permanent, full-time

**Salary**: Starting at $85,000 to $100,000 per year - commensurate with experience, with excellent benefits

At the CCTS, our mandate is to review and resolve telecommunications and television complaints after interaction between the customer and their service provider has failed to produce a satisfactory outcome. The CCTS provides a free and impartial service to customers across Canada.

We represent an organization of unbiased, fair and highly dedicated professionals who understand the needs of disputing parties, and who diligently investigate and work towards resolutions that reflect and respect the needs of both parties.

**Our Culture**:
With our offices located in our nation’s beautiful capital, the CCTS is a dynamic and growing organization that highly values its people. We foster a workplace that is **supportive** and emphasizes the importance of **work-life balance**. We value diversity and we strongly believe in supporting the growth and development of our employees, who come from varied personal and professional backgrounds.

The environment, both onsite and in the virtual world, is welcoming, collegial, collaborative and team oriented. At this time, CCTS employees in the Ottawa region are working in a hybrid work model.

**Your Role**:
The Manager, Communications is responsible for developing, implementing, managing, and maintaining all aspects of the CCTS’ communications strategy.

**Your Responsibilities**:

- Oversee the work conducted by the Communications Coordinator and the Senior Advisor, Communications providing leadership, feedback, coaching and mentorship to support a high level of engagement and satisfaction and to promote continuous learning.
- Develop and manage communications plans for various internal and external communications initiatives, which includes producing and/or overseeing the production of bilingual communications materials that form part of the plan, such as but not limited to media releases, media lines, publications, articles, website content, newsletters, social media content, infographics.
- Project planning and management of the CCTS Annual Report, Mid-Year Report and other public reporting and communications initiatives such as informational videos and newsletters.
- Engage with and lead media relations efforts.
- Oversee and assist with creating content for website and social media channels.
- Develop and launch activities to increase public awareness about the CCTS’ services, including reporting on key performance indicators of these activities and providing recommendations to senior management for future public awareness activities.
- Effectively manage and oversee the work conducted by communications consultants and vendors.
- Support the Director, Stakeholder Affairs and Communications in developing and monitoring key performance indicators related to communications strategies to measure results, share success metrics, and establish mechanisms to ensure ongoing feedback.
- You have a **minimum of 5 years’ experience in a communications role**, with a minimum of **3 years’ experience in a supervisory/management role**
- You have **relevant post-secondary education**, such as a B.A. in Communications, Journalism, Marketing or English
- You are **fluent in English and French**, with excellent written and oral communications skills, and are able to convey complex information clearly and directly
- You have previous **experience interacting and conversing with media** in both official languages
- You have previous experience in **management of social media**
- You have very strong interest and **ability to seek out new technology / production methods** to support the achievement of the communications strategy
- You can easily produce communications materials using programs such as **Word, Excel** and **PowerPoint**, and have a strong general understanding in **MS Office,** including **Outlook**.
- If you have **knowledge of the telecommunications and/or broadcasting industry**, in particular customer complaints, that would be an asset, but it is not necessary for success in this role.
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- **Gestionnaire, communications**

**Type d’emploi**: poste permanent à temps plein

**Fourchette salariale**: Salaire initial de 85,000$ - $100,000, selon l’expérience, et excellents avantages sociaux

La Commission des plaintes relatives aux services de télécom-télévision (CPRST) a pour mandat d’examiner et de régler les plaintes au sujet des services de télécommunications et de télévision lorsqu’un client et son fournisseur de services ne parviennent pas à trouver ensemble une solution satisfaisante. La CPRST offre un service gratuit et impartial aux Canadiens.

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