Administrative Specialist

2 weeks ago

Montréal, Canada Nuovo Photography Full time

Nuovo Artistic Photography is a semi-nude artistic photography born from the will to push the boundaries of traditional photography, embracing diversity over uniformity. Leveraging its marketing, design, operation, and technological expertise, Nuovo is the force behind a never-before-seen approach to celebrating the power of individual beauty through a collective of luxury photography studios situated across North America.

Maybe you're looking for a new opportunity, maybe you're feeling bored with your current role, or maybe this role just happened to catch your eye - for whichever reason, I present to you the role of Administrative Specialist: a client-centric role in conjunction with all of our Studio locations.

We're currently seeking an Administrative Specialist to join our highly driven Customer Service team that works closely and collaboratively with all departments and studios. You will be acting as the first point of contact for all prospective clients across all studio locations.Your ultimate goal is to ensure client satisfaction and assist all stages of the client pipeline in running efficiently.

We're looking for an energetic, compassionate, and highly organized administrative professional with a background in luxury, beauty, and/or bridal-related products and services, who's not afraid of a fast-paced, customer-focused environment. As a highly driven individual, you will be the bridge that ensures seamless operations across all departments and studios.

**_Here's what you'll be doing _**
- Screen all fresh leads, via text message, for the Account Executives across all studios;
- Maintain clear, concise, and consistent communication between studio employees, HQ, and incoming/arriving guests;
- Confirm all studio reservations and review all confirmation text response, verify that all cancellation or reschedule requests have been responded to - this will be done through Heroku, Square, and RingCentral;
- Respond to the time-sensitive communications of absent Account Executives from their respective clients and provide the appropriate solution/response for them;
- Ensure all incoming reservations are scheduled accordingly and that there are no system errors;
- Confirm that we have received all necessary payments in accordance with a guest's booked services;
- Contact and book clients for re-shoots, viewing sessions, and order pick-up;
- Maintain a positive and respectful attitude with all clients.

**Requirements**:
**_ Here's what you'll be bringing to the team _**
- 3+ years of customer service and administrative experience; previous experience working in a women-oriented environment and/or in the beauty industry considered an asset;
- Strong telephone etiquette;
- Experience with Shopify, Square, Slack, G-Suite;
- Excellent written and oral English;
- Fluent in oral and written French and/or Spanish. Trilingual in English, French, and Spanish considered to be an asset;
- Passion for people and promoting self-love and confidence;
- Excellent customer service skills;
- Maintain the ability to remain calm and collected in stressful situations;
- Extremely organized, efficient, and dependable;
- Ability to work very well under pressure and in a team-oriented environment;
- Flexible schedule [evenings, weekends, 10 hour days, etc.];
- Interest and knowledge of photography is considered to be an asset.

**Benefits**

Here's what you can benefit from while working with us
- Our HQ located in a classic building that perfectly captures the ambiance of the Old Port of Montreal;
- Competitive salary of $23.00 per hour;
- Complimentary Nuovo shoot and beauty services;
- Coffee bar and company 5 à 7;
- Full-time employer benefits: Complete Group Insurance Benefits Package [incl. life, disability, spousal]
- At Nuovo Photography, we foster a culture of inclusion by working with individuals with a wide range of experiences, backgrounds, and perspectives. We are strongly committed to empowering each individual through diversity, inclusion, and equity within our community - focusing on providing a workplace where all employees feel heard and supported in order to thrive and achieve their full potential._
- #NUOVOCA_

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