Area Service Manager

6 months ago

Mississauga, Canada Carrier Full time

**Country**:
Canada
**Location**:
LOC13058 6060 Burnside Court - Unit 1, Mississauga, ON, L5T 2T5, Canada

**Area Service Manager - Automated Logic (Canada)**

At Carrier we make modern life possible by delivering groundbreaking systems and services that help buildings, homes and the cold chain become more healthy, safe, sustainable, and intelligent. Our global team of dedicated employees continues to set industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in HVAC and refrigeration.

At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.

**About this role**

As a member of ALC Canada you will
- Contribute as a key member of the Canada leadership team.
- Responsible for overall end client satisfaction.
- Deliver service business revenues and margins according to or in excess of Plan.
- Manage a team of 10+ direct reports (technical and administrative).
- Manage the transition of clients from projects to long term service agreements.

**Key Responsibilities**
- Reporting to the President and General Manager, Automated Logic - Canada, Ltd, plan, organize, direct and control all service operations activities within the functional requirements of the role.
- Attract, train and retain all critical roles within the service department.
- Ensure overall safety of team, including training, PPE and constant awareness of safety protocol.
- Working with general manager and sales manager, develop service execution plan to meet annual financial service plan.
- Ensure proper staffing levels and labor loading requirements are met so that financial targets can be achieved.
- Ensure complete delivery of financial commitment. Meet plan for agreement execution, T&M quotes and reactive service, as well as execution of service executed projects.
- Ensure agreement retention rate of 100%. This includes on time renewals and agreement escalations.
- Drive the business to a higher standard, leveraging technology based offerings and agreement value drivers.
- Drive team to meet customer pull through discovery, quote closure and execution to area plan.
- Engage all local trade resources to recruit technical and support team.
- Ensure department succession plan is established and communicated to area general manager.

**Required Qualifications**
- Bachelor's degree.
- 5+ years of working knowledge and understanding of building automation systems.
- 5+ years of working knowledge at a management level of the automation industry in Canada.

**Preferred Qualifications**
- Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions.
- Demonstrated ability to lead, motivate and direct team members to the achievement of a common goal.
- Ability to relate to people at all levels, and to communicate both on a technical and non-technical basis.
- Demonstrated ability to understand technical information, interpret contracts and construction related documents.
- Ability to travel up to 25 percent.

LI-Onsite

RSRCAR

**Carrier is An Equal **Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**

**Job Applicant's Privacy Notice**:
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