Service Manager

6 days ago

Mississauga, Canada Wilcox Door Service Inc. Full time

**Job Posting: Service Manager**:

- Wilcox Door Service Inc._

Are you an experienced and proactive leader ready to oversee a high-performing service team? Wilcox Door Service Inc., a trusted name in industrial door and dock solutions, is looking for a skilled **Service Manager** to lead our service operations, ensure customer satisfaction, and drive operational excellence.

**Position: Service Manager**

**Location**: Mississauga
**Employment Type**: Full-time
**Compensation**: Competitive salary, performance based bonuses, benefits package

**About Wilcox Door Service Inc.**

With over 100 years of experience, Wilcox Door Service Inc. specializes in the installation, maintenance, and repair of industrial doors, docks, and entryway solutions. We pride ourselves on quality service, safety, and innovation. As a Service Manager, you will play a critical role in maintaining our reputation for exceptional service and customer satisfaction.

**Responsibilities**:

- **Team Leadership**: Supervise and develop a team of skilled service technicians, providing training, support, and performance feedback to achieve high standards.
- **Service Operations**: Oversee daily service activities, ensuring jobs are scheduled efficiently, executed safely, and completed on time.
- **Customer Relations**: Act as the main point of contact for key clients, addressing service inquiries, resolving issues, and enhancing customer relationships.
- **Quality Assurance**: Implement quality control measures to maintain service standards and ensure work is performed to meet customer expectations.
- **Financial Management**: Manage service budgets, control expenses, and identify cost-saving opportunities.
- **Continuous Improvement**: Develop and refine service procedures, keeping up with industry trends and best practices to drive operational improvements.

**Requirements**:

- **Experience**: 5+ years in a service management role, ideally in industrial services, construction, or a related field.
- **Education**: High school diploma required; a Bachelor’s degree in Business, Operations, or related field is a plus.
- **Skills**: Strong leadership, communication, and organizational skills, with a customer-focused mindset.
- **Technical Knowledge**: Familiarity with industrial door and dock equipment is a plus, along with basic proficiency in service management software.
- **Problem-Solving**: Ability to assess and troubleshoot operational issues, providing quick, effective solutions.

**Why Wilcox Door Service Inc.?**
- **Industry Leadership**: Join an established, respected company known for quality and reliability.
- **Collaborative Culture**: Work within a supportive, team-oriented environment that values growth and innovation.
- **Career Development**: Take advantage of training, mentoring, and advancement opportunities.

**How to Apply**

If you are a skilled service leader ready to make a significant impact, we’d love to hear from you. Submit your resume and a cover letter detailing your experience and why you’re a great fit for the Service Manager role at Wilcox Door Service Inc.

**Job Types**: Full-time, Permanent

Pay: $85,000.00-$95,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Management: 5 years (preferred)
- Customer service: 5 years (preferred)
- Industrial construction: 5 years (preferred)

Work Location: In person

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