Agent - Box Office

2 weeks ago

Ottawa, Canada National Arts Centre - Centre National des Arts Full time

**Introducing the National Arts Centre.**
The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams—the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety—and nurtures the next generation of audiences and artists from across Canada.

Curious to learn more? We invite you to read our strategic plan for 2020-2023 in _The Next Act_.

Collaboration, innovation and community-led engagement are only some of the many initiatives the NAC will leverage to help shape a more diverse, equitable, and inclusive future for the performing arts in Canada, one that embodies our slogan and loudly proclaims that **_Canada is our stage_**.

**Equity, Diversity and Inclusion**:
Job Number: J0523-1500

Job Title: AGENT - BOX OFFICE

Employment Type: Full-Time continuing

Job Category: Visitor Experience

Open Positions: 1

Posting Date: June 1, 2023

Closing Date: June 11, 2023

**Salary**: $21.92 - $21.92/Hour

Language Requirement: Bilingual

Working Hours: Five (5) days of work (35 hours per week). Please note that, for training purposes, employees will be scheduled from 9:15 a.m. to 5:15 p.m. Following successful completion of the training program, the employee will be assigned a seven (7) hour afternoon-evening shift that will commence as early at 12:00 p.m. and end no later than 9:30 p.m. Employees will be assigned two (2) consecutive days of rest; these days will be confirmed on the monthly schedule.

Job Reports To: Senior Box Office Coordinator

**Key Activities**:
Under the direction of the Senior Box Office Coordinator, the Box Office Specialist engages with and nurtures relationships with our customers in order to develop long-term loyalty. By handling patron inquiries, helping customers find just the right tickets or subscription package, by proactively offering information and items to enhance the customers’ experience, by consistently and accurately recording and using key customer data and by striving for first contact problem resolution, the Box Office Specialist provides gold-standard patron care. The Box Office Specialist also helps with outreach efforts to connect further with our Patrons and performs other administrative activities associated with event promotions and ticket sales.

**Skill Requirements**:

- Fluently bilingual in both official languages;
- High School degree with a minimum of one year of related experience;
- Experience in customer service;
- Experience in dealing with various monetary transactions;
- Strong communication and interpersonal skills;
- Ability to work well under pressure and with a team;
- Ability to follow detailed instructions;
- Strong problem-solving skills, organizational ability and initiative;
- Familiarity and comfort with a computerized environment;
- Experience in ticket sales is an asset;
- Experience in Microsoft Teams is an asset;
- A past record of satisfactory attendance and punctuality is a requirement*.
- _Regular attendance at work is an expectation of employment and an essential part of every job._

**Who Can Apply**:
Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.

**Important Notice**:

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