Guest Service Agent

3 weeks ago


Ottawa, Canada Residence Inn by Marriott Ottawa Airport Full time

**The Guest service agent will assist each of our guests in a friendly, efficient, professional manner in all Guest service related functions. To maintain a high standard of service and hospitality at all times.**
- Full-time including evenings, weekends, and holidays

*Know cash handling procedures and the posting of charges
- Responsible for checking in/out hotel guests and other duties *
- Work with the hotel's property management system (FOSSE), electronic key system (SAFLOK), credit card/debit card terminals.
- Answer all telephone calls in a friendly and courteous manner.
- Understand and use message handling procedures including wake up calls
*Effectively handle guest complaints and solve problems
*Confirm method of payment, billings and deposits.
- Register guests and assign rooms, making every effort to accommodate special requests.
- Assist in pre-registration and blocking reservations.
- Knowledge of local market to assist guests
- Handle safe deposit boxes in accordance with procedures.

*Follow Marriott Standard operating procedures
- Other duties as required

**QUALIFICATIONS**:
Self-motivated, friendly, upbeat, and outgoing person who thrives in a fast-paced environment.
Excellent Interpersonal, communication and organizational Skills
Must be able to work with and understand financial information and data, and arithmetic functions.
Ability to assimilate complex information, data, etc.
Knowledge of computers and cash handling experience mandatory.
Detail orientated and able to handle several tasks simultaneously.
Ability to convey information and ideas clearly.
Proven ability to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations.
Previous Switchboard and related Hotel/Resort experience preferred

First Aid Certificate (preferred)

Must be open to on-line e-learning methods of training, in addition to the property specific training provided.

**Job Types**: Full-time, Permanent
Part-time hours: 40 hours per week

Pay: $17.50/hour

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Overtime pay

**Experience**:

- customer service: 2 years

Work Location: In person

Flexible Language Requirement:

- French not required

Ability to commute/relocate:

- Ottawa, ON K1V 2M5: reliably commute or plan to relocate before starting work (required)

**Job Types**: Full-time, Permanent

**Salary**: From $17.50 per hour

**Benefits**:

- Company events
- Dental care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Ottawa, ON K1V 2M5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person


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