Customer Service and Tech Specialist
7 months ago
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Technician. As a Customer Service Technician, you will play a crucial role in providing exceptional service to our customers. This is a full-time position with opportunities for growth and advancement.
**Responsibilities**:
- Provide excellent customer service by addressing customer inquiries and resolving issues in a timely and professional manner
- Assist customers with product information, troubleshooting, and technical support
- Upsell products and services to maximize customer satisfaction and company revenue
- Perform data entry tasks accurately and efficiently
- Maintain customer records and update information as necessary
- Handle incoming phone calls with proper phone etiquette
- Collaborate with other team members to ensure customer satisfaction
- Analyze customer feedback to identify areas for improvement
**Skills**:
- Strong verbal and written communication skills in English and French
- Proficient in data entry and computer skills
- Excellent phone etiquette and interpersonal skills
- Sales experience is a plus
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
- Previous experience in customer service is preferred
Pay: $45,000.00-$50,000.00 per year
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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