Service Desk Level 1

5 months ago


Lindsay, Canada Home and Community Care Support Services Central East Full time

**CARE AND BE CARED FOR - THIS IS YOUR HOME**

**What will you do**:

- Acting as first point of contact (level 1) support for Home and Community Care Support

Services staff and external partners;
- Receiving, triaging, and responding to Service Desk incident calls, service requests and

moves/adds/changes;
- Performing initial level of problem identification and attempts to resolve; otherwise

documents all troubleshooting efforts in Service Desk problem ticket and makes prompt

notifications to next level support groups for resolution in order to minimize the amount

of time taken to resolve issues;
- Following up on all levels of Service Desk problem tickets to ensure resolution meets

Service Level Agreement timelines;
- Participating in meeting room setup of equipment as required;
- Images and/or deploys hardware and software;
- Assisting with hardware refreshes as required;
- Knowledgeable in use of TeamViewer, Remote Desktop, Microsoft Teams, and other
- Track, monitor and request toner cartridges (Whitby, Scarborough, and Peterborough

branches)
- Communicate with vendors/providers/suppliers as required to request external service
- Utilize Microsoft Active Directory to perform basic functions such as reset passwords,

unlock user accounts, disable user accounts, change user descriptions, etc.
- Staff desk changes and computer relocations
- Coordination of all Temporary Home Office Program (THOP) equipment, sign-out and

returns
- Provide hands-on training for equipment, and smaller IT solutions
- Transfer IT knowledge to frontline staff
- Issue photo IDs and CHUBB security cards
- Reconciling data in various systems such as Active Directory, TeamViewer, etc.
- Create technical documentation, How-To documentation and other reference materials
- Effectively make use of resources to solve problems quickly (ie. Internet, people, etc.)
- Responsible for tracking and monitoring assets such as air cards, cell phones, iron keys,

headsets, laptops, etc.
- Be available for on-call or overtime, as necessary

**What must you have?**
- A College diploma (1-2 year program) in Computer Science or the equivalent in

education, training and related experience;
- Over one year up to and including two years’ experience.
- Demonstrated knowledge of effective ‘help desk’ customer focused process and ITIL

processes;
- Demonstrated knowledge and experience with computer hardware and software;
- Demonstrated knowledge in basic IT security such as anti-virus, malware, etc.
- Fundamental understanding of networks and telecommunications;
- Fundamental understanding of Active Directory
- Demonstrated knowledge of Microsoft productivity suite and organization specific
- Knowledge of LHIN IT Information Management Systems such as CHRIS, PCC/AcuteNet,

RM&R, HomeFirst, HPG, support ticket
- Able to work in virtually centralized Service Desk environment, with initiative to learn f

rom each problem and resolution and to grow technically;
- Ability to work individually and as an active member of a team;
- Ability to identify priority and impact of competing incidents and prioritize accordingly
- Strong problem solving abilities;
- Excellent verbal and written communication skills;
- Proven customer service competencies and client focused;
- Effective working relationships with internal and external customers and stakeholders;
- Excellent interpersonal, team building, diplomacy and presentation skills;
- Conflict resolution capabilities.
- Ability to facilitate innovation and creativity;
- Ability to multitask;
- Understanding of general principles of electrical safety
- Alignment with the organization’s values;
- Possesses a positive attendance record;
- Ability to lift up to 40 lb;
**What would give you the edge?**
- ITIL V3 Foundation Certification preferred;
- Knowledge of services provided by Home and Community Care Support Services
- Ability to speak French or another second language

**Hours of Work**

**Position Location and Travel**

The position may involve travel throughout the Central East geographic region. A valid Ontario driver's license and access to a reliable vehicle are required.

**Additional Information**:
**What do we offer?**
**We know wellness is supported with work-life balance.** In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan

**Who are we?**
**We are Home and Community Care Support Services, ready to serve every person in Ontario.** We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

**Why join us?**
**If you're interested in driving excellence in care and service delivery**, and seeking an unparalleled


  • Service Desk Level 1

    6 months ago


    Lindsay, Canada Home and Community Care Support Services Central East Full time

    **CARE AND BE CARED FOR - THIS IS YOUR HOME** **What will you do**: - Acting as first point of contact (level 1) support for Home and Community Care Support Services staff and external partners; - Receiving, triaging, and responding to Service Desk incident calls, service requests and moves/adds/changes; - Performing initial level of problem...


  • Lindsay, Canada City of Kawartha Lakes Full time

    **Job Brief**: This position provides a single focal point of contact between technical service staff and users on a day-to-day basis, receives reports of incidents and service requests; and provides advice, technical guidance, and facilitates restoration of services. - Employment Status: **Permanent Full time** - Union: **CUPE 855 Inside** - Open...


  • Lindsay, Canada Fleming College Full time

    Fleming is located in the heart of the Kawartha Lakes Region in Central Ontario, Traditional Mississauga Anishinaabe Territory and covered by the Williams Treaties,1923... a beautiful place to live and work, surrounded by natural beauty and a mere 90 minutes north-east of Toronto. The College’s 6,800 full-time and 10,000 part-time students, including...


  • Lindsay, Canada The Commonwell Mutual Insurance Group Full time

    **Job title: Auto Express Care Claims Specialist - Level 1** **Job location: Remote** **Who we are**: The Commonwell Mutual Insurance Group is not just another insurance company; we are a P&C Mutual company with solid grass roots within our community. We’re proud to be a leader within the P&C industry offering a Mutual experience rich with history,...


  • Lindsay, Canada Lindsay Dodge Chrysler Ltd. Full time

    **Benefits**: - Dental care - Paid time off - Vision care Schedule: - Monday to Friday **Education**: - Secondary School (preferred) **Experience**: - Front desk: 1 year (preferred) - Administrative experience: 1 year (required) Work Location: In person


  • Lindsay, Canada BLOOM Retirement Community Full time

    **Job description: Receptionist / Concierge** **This is a golden opportunity to be part of something really special!** Have you ever dreamt of being able to develop meaningful relationships with the people that you are taking care of? Having the opportunity to help seniors better enjoy their daily life while being a part of a team that reflects your human...


  • Lindsay, Canada Planet Fitness - Taymax Group Full time

    Lindsay 401 Kent Street W, Lindsay, ON K9V 4Z1, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience...

  • Housekeeping Attendant

    5 months ago


    Lindsay, Canada Ramada Inn Lindsay Full time

    Serious Inquiries Only! We are looking for a housekeeping team member with excellent cleanliness standards to attend all areas of our facility. Our goal is to provide memorable customer experience by keeping the hotel facility in a clean and orderly condition. **Responsibilities**: - Clean and tidy all areas to the standard cleanliness within time limits -...


  • Lindsay, Canada Dr M Joynt Medical Professional Corp Full time

    **Job Overview** Front desk support for family physicians' office: answering phones, booking appointments, coordinating/scheduling investigations for patients, faxing, responding to inter-office messages from physicians and other staff, helping cover for other office staff during holidays, collaborate with other office staff and other tasks as...


  • Lindsay, Canada Trillium Lakelands District School Board Full time

    PERMANENT FULL-TIME COMPUTER TECHNICIAN Located out of the Lindsay Education Centre or the Haliburton Education Centre in Minden Job #EXT OCT - 202 4 - 11 - 11 - 25 **Duties of the Position Include**: Providing regular service desk functions, including taking service calls, troubleshooting, monitoring the solutions knowledge base and assisting others where...

  • Hairstylist

    6 months ago


    Lindsay, Canada Hair Tones Salon Full time

    Job Overview: We are seeking a talented and experienced Hair Stylist to join our team. As a Hair Stylist, you will be responsible for providing exceptional hair services to our clients, ensuring their satisfaction and helping them achieve their desired look. If you have a passion for hair styling and enjoy working in a fast-paced, customer-focused...

  • Library Page

    2 days ago


    Lindsay, Canada City of Kawartha Lakes Full time

    **Job Brief**: Responsible for shelving library materials, circulating library materials and assisting patrons. - Employment Status: **Permanent Part time** - Union: **CUPE 855 Inside** - Open To: **Internal/External Applicant(s)** - Closing Date: **03/12/2024** - Duration (if temporary): **N/A** Wage $19.64 hourly (2024) Reports To Manager, Programming...


  • Lindsay, Canada DLF Canada Inc. Full time

    **DLF North America** is currently recruiting for an **IT Infrastructure Specialist. **This is a hybrid work position, but the ideal incumbent will be able to sit in the office of Lindsay, Ontario Canada facility. **DLF** is a Danish owned global company developing, producing and selling primarily grass seed to agriculture, sports and leisure facilities and...

  • Service Advisor

    6 months ago


    Lindsay, Canada T & B Auto Full time

    **Position Overview**:T&B Automotive is seeking a dedicated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will play a crucial role in ensuring our customers' satisfaction by providing exceptional service and guidance throughout their vehicle maintenance and repair processes. Your expertise in automotive systems, excellent...


  • Lindsay, Canada Brooklin Concrete Full time

    _**Are you are looking for a dynamic company with opportunity for growth and development. Does your background include experience in either precast concrete or construction? Do you “own” the results of your work and do everything in your power to make sure your clients are satisfied with the results? If so, we may have a position that is a fit for...


  • Lindsay, Canada Water Depot Full time

    Water Depot Lindsay is seeking a responsible individual to fill a part-time (15-20 hours per week) weekday and weekend customer service representative position. This is a great position for a mature individual who enjoys ensuring customer satisfaction, can take initiative and is able to multitask. The successful applicant must possess the ability to work...


  • Lindsay, Canada Holsag Canada Full time

    **Job purpose** - The Jr Systems Administrator provides full-time Information Technologies services to Holsag in person in Lindsay. Working alongside the IT department in Orem, Utah, the Junior Systems Administrator is responsible for ensuring the continued maintenance and implementation of software and hardware for our Canadian Facilities as well as...


  • Lindsay, Canada Water Depot Full time

    Water Depot Lindsay is seeking a responsible individual to fill a part-time (15-20 hours per week) weekday and weekend customer service representative position. This is a great position for a mature individual who enjoys ensuring customer satisfaction, can take initiative and is able to multitask. The successful applicant must possess the ability to work...


  • Lindsay, Canada C.G. Brokers Inc. Full time

    **Job Overview** **Responsibilities**: - Maintain data base of customer order history, specific notes, etc. - Provide friendly and courteous customer service - Work closely with Sales Manager to complete tasks and relay any feedback from customers - Maintain office supplies inventory and place orders when necessary **Qualifications**: - Excellent phone...

  • Warranty Clerk

    5 months ago


    Lindsay, Canada Polito Ford Full time

    **About Us** Polito Ford Lincoln Sales Ltd. is a family-owned business located in Lindsay, Ontario. We have been in business for over 30 years. **Summary** The main responsibility of this position is processing of warranty claims which includes processing and reviewing claims, overseeing fraudulent claims, monitoring and maintaining warranty documents on...