Service Advisor

3 days ago

Lindsay, Canada T & B Auto Full time

**Position Overview**:T&B Automotive is seeking a dedicated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will play a crucial role in ensuring our customers' satisfaction by providing exceptional service and guidance throughout their vehicle maintenance and repair processes. Your expertise in automotive systems, excellent communication skills, and ability to manage customer relationships will contribute to the overall success of our mechanics shop.

**Key Responsibilities**:
**Customer Interaction**: Greet customers in a friendly and professional manner, actively listen to their concerns, and accurately document vehicle issues and maintenance requests.

**Service Recommendations**: Utilize recommendations from our technical team to provide customers with detailed explanations of recommended services and repairs, offering multiple options when applicable.

**Estimates and Quotes**: Prepare accurate cost estimates for labor and parts, and present them to customers. Ensure transparency and answer any questions they may have about pricing or procedures.

**Appointment Scheduling**: Efficiently manage the shop's appointment schedule to ensure timely service delivery and allocate resources effectively.

**Order Processing**: Create work orders and service requests, detailing the scope of work, parts required, and estimated completion timeframes.

**Technical Liaison**: Act as a liaison between customers and our skilled mechanics, translating technical jargon into understandable terms for customers.

**Upselling Opportunities**: Identify additional service needs based on vehicle history and manufacturer recommendations, presenting options to customers for their consideration.

**Vehicle Updates**: Keep customers informed about the progress of their vehicle repairs or maintenance, including any unforeseen delays or changes.

**Documentation**: Maintain comprehensive and accurate records of all customer interactions, service histories, and repair details.

**Qualifications**:
**Automotive Expertise**: A good understanding of automotive systems, maintenance, and repair processes to accurately assess customer needs and recommend appropriate services.

**Customer Service**: Exceptional interpersonal and communication skills with the ability to establish rapport, actively listen, and address customer concerns effectively.

**Technical Communication**: Proficient in translating technical information into layperson terms, making complex concepts understandable to customers.

**Organizational Skills**: Ability to manage a dynamic schedule, prioritize tasks, and maintain accurate records in a fast-paced environment.

**Team Player**: Collaborative approach to working with mechanics, colleagues, and management to ensure seamless customer experiences.

**Computer Literacy**: Proficiency in using computer software for creating estimates, work orders, and maintaining customer records.

**Ethical Conduct**: Maintain a high level of integrity, ensuring transparency and honesty in all customer interactions.

**Problem Solving**: Strong analytical skills to diagnose customer concerns and recommend appropriate solutions.

**Education and Experience**:

- High school diploma or equivalent (Associate's degree in automotive technology is a plus).
- Previous experience in a customer service role within the automotive industry is preferred.

**Benefits**:

- Competitive salary
- Bonus Program
- Additional pay In-lieu of benefits
- Discounted shop rates for your personal vehicle

**Salary**: From $48,620.00 per year

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Lindsay, ON K9V 1G9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

  • Service Advisor

    2 weeks ago

    Lindsay, Canada Carmax Hyundai Full time

    **Carmax Hyundai**is a quickly growing business in Lindsay, ON. With a recent, new managing partnership, we are family owned and operated and pride ourselves on providing great customer service. We believe that people come first. This value is centric in everything we do and extends to both our customers and staff alike. This is a great opportunity for...

  • Service Advisor

    3 days ago

    Lindsay, Canada Lindsay Buick GMC Full time

    Service Advisor **Summary** Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to...

  • Automotive Service Advisor

    3 weeks ago

    Lindsay, Canada Lindsay Buick GMC Full time

    **About Lindsay Buick GMC Ltd.**: Lindsay Buick GMC Ltd. is a premier automotive dealership located in Ontario, dedicated to delivering exceptional service and customer satisfaction. With a commitment to excellence, we offer a comprehensive range of automotive services and are proud to represent the Buick and GMC brands. Our team is passionate about cars and...

  • Automotive Service Advisor

    2 weeks ago

    Lindsay, Canada Kawartha Lakes Honda Full time

    **Job Overview** We are seeking a knowledgeable and customer-oriented Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, providing exceptional service while facilitating the repair and maintenance of vehicles. Your mechanical knowledge and strong customer service skills will be essential...

  • Automotive Service Advisor

    2 days ago

    Lindsay, Canada Carmax Hyundai Full time

    **Responsibilities**: - Complete service reports on vehicles. - Maintain a working knowledge of repair procedures. - Actively communicate with customers. - Conduct basic diagnostics. - Provide clear and accurate quotes on vehicle repairs. **Job Types**: Full-time, Permanent **Benefits**: - Dental care - Disability insurance - Extended health care - Life...

  • Parts Advisor

    3 days ago

    Lindsay, Canada Kawartha Lakes Honda Full time

    '''Overview: We are seeking a highly motivated and customer-oriented Parts Advisor to join our team. As a Parts Advisor, you will be responsible for assisting customers in finding the right parts for their vehicles and providing exceptional customer service. If you have a passion for automotive repair and enjoy working in a fast-paced environment, we would...

  • Insurance Advisor

    2 weeks ago

    Lindsay, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group is growing and has an exciting opportunity for an Insurance Advisor for our Lindsay, ON office. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a career-minded...

  • Parts Advisor

    1 week ago

    Lindsay, Canada Moynes Ford Sales Limited Full time

    **Job Overview** **Duties** - Assist customers in identifying and selecting the appropriate parts for their vehicles. - Utilize POS systems to process orders efficiently and accurately. - Maintain an organized inventory of parts and supplies, ensuring proper stock levels. - Communicate effectively with customers to provide updates on order fulfillment and...

  • Insurance Advisor, Commercial

    4 weeks ago

    Lindsay, Canada Westland Insurance Group Ltd. Full time

    We’re searching for an Insurance Advisor - Commercial. Are you searching for new possibilities?Westland Insurance Group Ltd. has an exciting opportunity for an Insurance Advisor - Commercial in Ontario at our Lindsay office. Are you looking for growth in your career, building a team, developing and mentoring staff? If so, we want to hear from you. We are...

  • Insurance Advisor

    3 days ago

    Lindsay, Canada Westland Insurance Ltd. Full time

    Westland Insurance Group Ltd has an exciting opportunity for an Insurance Advisor at our Lindsay, ON office. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a career minded individual who is focused on growing their insurance industry knowledge and experience. **What...

  • Client Advisor

    5 days ago

    Lindsay, Canada Carmax Hyundai Full time

    **Carmax Hyundai **is a small, but quickly growing business in Lindsay, ON. With a recent, new managing partnership, we are family owned and operated and pride ourselves on providing great customer service. We believe that people come first. This value is centric in everything we do and extends to both our customers and staff alike. This is a great...

  • Member Services Representative

    2 days ago

    Lindsay, Canada Kawartha Credit Union Full time

    **Member Services Representative (Permanent, Part-time)** **Location**:Lindsay, ON **Hours**: 16-24 hours per week, Monday to Saturday **Rate of Pay**: $17.50 to $20.59 per hour **Position Description**: As a Member Service Representative, you will: - Contribute to the success of the Credit Union by creating member loyalty and providing member service...

  • Associate Financial Advisor

    3 weeks ago

    Lindsay, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Wireless Sales Associate

    1 hour ago

    Lindsay, Canada The Mobile Shop Full time

    **The Mobile Shop Careers - Sales Associate** **NEW** For an instant interview between 10am - 9pm EST, click here** **or visit the Careers page on our website. Open the chat bubble on the bottom right hand corner. What is The Mobile Shop? Technology is a part of our everyday lives. We at The Mobile Shop connect thousands of Canadians every year with the...