Customer & Operations Service Specialist Ground

4 months ago

Toronto, Canada DP World Full time

**About This Role**:
To support the ground freight division of DP World with customer service & operational support

**Key Responsibilities**:

- Organizing of transportation with close focus on air freight
- Create files, arrange for pickup and obtain shipment documentation necessary for domestic/trans-border transportation, liaison between parties to provide status updates.
- Follow appropriate work instructions or checklist to create consistency and minimize errors.
- Enter shipment and bookings details into approved freight platforms in a timely and accurately, submit all required documentation from the system (i.e. Master, AES, ACI, EDI, Booking confirmations, etc.) and create invoices
- Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries
- Coordinate pricing and prepare quotations to customers for ground shipments
- Ensure safe transport execution in line with official requirements
- Understanding of Canadian/USA ground transportation regulations
- Strong customer service skills, proactivity and be a team player
- Effective verbal, written, and interpersonal skills
- Ability to communicate with clients and vendors
- Handle shipments from open to close. Must be able to handle the day-to-day operational activities and close out the file in accounting
- Fluent in English.
- Previous Canadian work experience or experience working directly with Canadian industries.

If you are looking for a dynamic work environment, competitive employment conditions and an opportunity to test your abilities, we invite you to blend your talent with our know-how.

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