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Slot Attendant-vic

4 months ago

Victoria, Canada Great Canadian Full time

**Who we are**

**GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.**

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strives to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

**Elements Casino Victoria**:
Elements Casino Victoria is a spacious facility with 750 slot machines, plus poker, blackjack, baccarat and roulette tables on beautiful Vancouver Island. This facility is equipped with a restaurant as well.

**About this Role**:
Be the life of the party and bring your exceptional guest service skills to Elements Casino Victoria. If you love to demonstrate your outstanding customer service skills in a fast-paced dynamic team environment and want to take the next step in developing your skills, then the Slot Department is the right career move for you. The **Slot Attendant **will be responsible for interacting and dealing with guest and team member inquiries related to the operation of machine gaming in our casino. Is this the perfect opportunity for you? Then Get in the Game. It’s All You

**What You’ll Get to DO (DUTIES & RESPONSIBILITIES)**:

- Acting as a front-line guest service liaison, answering questions, assisting with orientation of games and the facility; working to create a positive gaming experience for all our guests
- Providing prompt, courteous service to ensure guests have an enjoyable gaming experience
- Signing jackpots and cancelled credits, clearing bill and ticket jams and checking game and voucher histories to maintain game integrity. answering questions and solving disputes
- Greet all guests and offer information regarding the facility, events and promotions
- Working in compliance with internal controls, company policies and procedures and/or BC Lottery Corporation (BCLC) policies and procedures; report any violations and escalate to the appropriate level as necessary
- Acquiring and maintaining a strong knowledge of all Slot operations policies and procedures
- Participate in a professional, constructive and supportive environment for all casino staff, with attention to open communication and team concept
- Performing other duties as required

**What you’ll need to be Successful (QUALIFICATIONS)**:

- Experience in a guest facing role
- Exceptional interpersonal and communication skills
- Understanding of yourself and others when communicating with team members and guests and excellent multi-tasking skills
- A positive attitude, and the flexibility to perform duties at the highest level in a constantly changing, exciting and evolving machine gaming business.
- Strong oral and written communication skills and leadership skills
- Manual dexterity, technical aptitude and trouble shooting ability is an asset. Basic knowledge of slot machine functions is an asset. Ability to handle multiple tasks at one time
- Ready and willing to work a flexible schedule including graveyards and weekends based on slot operational needs
- Serving It Right, or the ability to obtain a Serving it Right Certification
- Ability to successfully obtain and maintain a criminal record and credit check through the Gaming Policy and Enforcement Branch

**Work Environment Considerations**
- Regular casino environment, standing for long periods of time, some exposure to noise, non-traditional work hours

**What's in it for you?**
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
- We provide you with the tools and technology needed to delight your guests and clients
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
- Freedom to Innovate: supports new and better ways to be successful
- Be your Authentic Self: environment that values diversity as a source of strength

**The only thing we don’t play games with.is your career**

The Great Canadian Gaming Corporation committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orienta