Shft Mgr, Slots-vic

3 weeks ago

Victoria, Canada Great Canadian Full time

**Position Summary**

Under the general direction of the Manager, Slots, this position is responsible for the day-to-day activities of the slots operation on a shift basis while establishing and contributing to a safe and welcoming wo rk environment for all team members. Is responsible for assisting with the planning and directing of slots operations, ensures adherence to all policies and procedures, motivates and leads by example and assists in providing a learning envi ronment. Assists with developing performance objectives and delivering performance evaluations, assists with the implementation all new slot operations initiatives. Ensures adherence to the Company
- s policies and procedures, motivates and l eads by example and supports Great Canadian
- s learning environment while establishing a safe and welcoming work environment for all team members.

**Key Accountabilities
- Provides input for team member performance obj ectives and evaluations
- Schedules and supervises team members; edits timesheets for payroll
- Monitors shift work assignments
- Resolves customer disputes; reports irregularities, disputes and suspicious activities; prepares CRS Incident Reports
- Maintains slot inventories and supplies
- Liaises and communicates effectively with all appropriate operational departments
- Develops and cultivates strong working relationships with all stakeholders (guests, ow nership and team members)
- Ensures compliance with licensing laws, health and safety and other statutory regulations Manages other initiatives as required

**Education and Qualifications**
- Post Secondar y education or suitable combination of education and experience an asset
- Minimum 2 years of experience in slot operations
- Minimum 3 years of leadership experience
- Food Safety Certification
- Ability to successfully obtain a Gaming License
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication Computer literacy in MS Office

**Work Environment Considerations**
- Regular casino environment, standing for long periods of time, some exposure to noise, some exposure to verbal abuse, non-traditional work hours

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