Shft Mgr, Security-vic

**Who we are**

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strives to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

**Elements Casino Victoria**:
Elements Casino Victoria is a spacious facility with 750 slot machines, plus poker, blackjack, baccarat and roulette tables on beautiful Vancouver Island. This facility is equipped with a restaurant as well.

**About this Role**:
**What You’ll Get to DO (Key Accountabilities)**:
Providing leadership, direction and mentoring to the security operation on a shift basis

Responding to, resolving and escalating security issues as required

Assisting in the implementation of security strategic plans as directed

Monitoring, documenting and preparing statements/reports on violations, unsafe conditions, potential hazards, suspicious persons and activities

Reviewing reports on violations, unsafe conditions, potential hazards, suspicious persons and activities and other reports as requested

Reviewing inspection reports and taking appropriate action; escalating as required

Conducting training for security operations; recommending training opportunities and efficiencies

Providing input for team member performance objectives and evaluations

Providing outstanding customer service satisfactions to all guests

Preparing and submitting monthly Staff Resource Planning Proposals for special events and implementing them as directed

Developing and cultivating strong working relationships with all stakeholders

Ensuring compliance with licensing laws, health and safety and other statutory regulations

Performing other duties as assigned or directed

Cross departmental training and operational support as needed

**What you’ll need to be Successful (Education and Qualification Requirements)**:
Security Officer experience required

Previous security management or supervisory experience an asset but not required

Must be willing to recertify for Use of Force every 3 years

Occupational First Aid Level 2 an asset

A willingness to work a flexible work schedule, including evenings, weekends, holidays and graveyards.

Computer literacy in MS Office

A passion for providing outstanding service to our internal and external guests

Understanding of yourself as well as others when communicating with team members and guests

Excellent problem solving and conflict resolution capabilities

A willingness to learn, develop and achieve new skills for personal and professional development

Can understand, speak and write English; fluency in other languages an asset

Exceptional interpersonal and communications skills

Serving It Right, or the ability to obtain a Serving it Right Certification

The ability to successfully obtain a criminal record check through the Gaming Policy and Enforcement Branch (GPEB)

**What's in it for you?**

We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success

We provide you with the tools and technology needed to delight your guests and clients

You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
- Freedom to Innovate: supports new and better ways to be successful
- Be your Authentic Self: environment that values diversity as a source of strength

The only thing we don’t play games with.is your career

The Great Canadian Gaming Corporation committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Thank you for your interest in Great Canadian Entertainment.