Program Assistant

4 months ago

Halifax, Canada Dalhousie University Full time

Position Information

**Position Title**
- Program Assistant**Department/Unit**
- Communication Sciences & Disorders**Location**
- Halifax, Nova Scotia, Canada**Posting Number**
- S298-24**Employee Group**
- NSGEU Local 77**Position Type**
- Term**Duration of Contract (if applicable)**
- Approximately nine (9) months**Employment Type**
- Part Time**Full-time Equivalency (FTE)**
- 0.6 FTE**Salary**
- $20.69 - $26.09 per hour ($34,958 - $44,093 per annum, 32.5 hours per week). This is a 0.6 FTE eight-month term position so annual salary will be pro-rated to $13,983 - $17,637 (19.5 hours per week).**Classification**
- C4**Provisional Statement**
- This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role._

**About Dalhousie University**
- Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.**Job Summary**
- The School of Communication Sciences and Disorders is one of ten units that make up the Faculty of Health and offers nationally accredited Master’s degrees in both audiology and speech-language pathology. The School’s Community Services—Dalhousie Hearing Aid Assistance Program (CS-DHAAP) provides audiologic services and hearing aids to individuals who receive Income Assistance Benefits from the Nova Scotia Department of Community Services (DCS) while offering training opportunities for the School’s students. Reporting to the CS-DHAAP Program Manager, the CS-DHAAP Program Assistant supports patients and audiologists to ensure the program functions at an exceptionally high level of service.**Key Responsibilities**
- Schedule patient appointments, ensuring the clinic is fully booked wherever possible. Mail appointment notices and general program information to new applicants. Make reminder phone calls for upcoming appointments. Triage patient requests in consultation with the Program Manager.
- Confirm supports required for appointments (e.g., transportation, language interpreter, support personnel), liaising with DCS, caseworkers and community support agencies for assistance as needed.
- Assist with student and clinician schedules/sign-up sheets for clinic participation. Arrange staff and case consultation meetings as needed.
- Liaise with SCSD receptionist regarding patient appointments and mailing/receiving packages as needed.

**Note**
- Hours of work are flexible between 8:30am-4:30pm Monday to Friday, with schedule to be determined at time of hire.

Due to operational requirements, the successful applicant is required to work in-person on campus.**Required Qualifications**
- Business/office/medical administration diploma with approximately two to three years’ related experience (or equivalent combination of training and experience).
- Proficiency in MS Office (Word and Excel).
- Excellent teamwork and interpersonal skills.
- Exemplary demonstrated communication skills (verbal and written) with the ability to interact with, support, and clearly convey information to a wide range of individuals with complex and diverse needs.
- Strong attention to detail, multi-tasking and organizational skills.

**Assets**
- Knowledge of or experience in a university and/or medical environment.

**Job Competencies**
- Self-Awareness & Professionalism
- Respect & Inclusion
- Adaptability
- Communication
- Service

**Additional Information**
- Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance prograbrierm._

**Application Consideration**Diversity Statement**

Posting Detail Information

**Number of Vacancies**
- One (1)**Open Date**
- 09/18/2024**Close Date**
- 10/02/2024**Open Until Filled**
- No**Special Instructions to Applicant**

**Quick Link for Direct Access to Posting

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