Identity and Access Administrator

1 month ago

Guelph, Canada St. Joseph’s Full time

**Identity and Access Administrator**

**Full-Time, Non-Union**

**R/24-14**

**The Organization**:
St. Joseph’s Health Centre Guelph (SJHCG) is a faith-based organization that is part of St. Joseph’s Health System. We live by our CARE values: Compassion, Accountability, Respect, and Excellence, and embed person
- and family-centred care throughout our 240 long-term care beds, 106 hospital beds, and a variety of outpatient and community support services. Our staff complement of approximately 700 employees is committed to contributing to a healthy, safe, and respectful environment. If you are a passionate and highly motivated individual, looking to help us advance in our mission, vision and values, we look forward to you joining our team

**The Job Summary:
**Key Accountabilities & Success Criteria:
- **Central Point of Contact & Issue Resolution**:

- Efficiently manage the call queue and ticket distribution, promptly addressing user concerns, and maintaining mínimal wait times for customer support.
- **Ticket Management & Coordination**:

- Document and categorize all customer interactions, equipment configurations, and client profiles in the ticketing system, ensuring accurate tracking and record-keeping.
- Assess and distribute tickets to the appropriate Analyst or team, or escalate complex issues to expert teams for advanced resolution, ensuring a seamless and effective support process.
- **User Management & System Administration**:

- Issue and manage Staff Identity Cards and Building Security Cards, reinforcing the organization's security protocols and standards.
- **User Support, Education & Troubleshooting**:

- Facilitate a structured escalation process for issues requiring advanced technical expertise, maintaining continuity and efficiency in problem resolution.
- **System Integrity & Compliance Monitoring**:

- Conduct systematic audits of the organization's access and security structures, ensuring adherence to standards and proactive identification of areas for improvement.
- **Organizational Leadership & Safety Advocacy**:

- Embrace additional duties as required, showcasing a flexible and dedicated approach to achieving the organization's objectives and enhancing its operational capabilities.
- Actively promote a culture of transparency, safety, and compliance by adhering to and advocating for established patient and staff safety policies and procedures.
- Champion change and support an adaptive environment that is receptive to innovation, driving organizational development and continuous improvement initiatives.

**Qualifications**:

- Completion of a post-secondary degree or diploma in a relevant field.

**Skills & Abilities**:

- Exceptional customer service orientation and a commitment to providing responsive, high-quality support.
- A solid understanding of basic computer hardware and a broad knowledge of technology infrastructure.
- Proficiency in Microsoft 365 productivity tools, including Excel spreadsheets and Word documents.
- Proven analytical and troubleshooting skills, coupled with a strong interest in problem-solving and a methodical approach to addressing technical challenges.
- In-depth knowledge and hands-on experience in administrating user credentials in Azure Active Directory.
- Proficiency with Microsoft Windows desktop operating systems, demonstrating a strong capability in utilizing mainstream office technology.
- Demonstrated ability to rapidly assimilate new information and learn new systems and processes.
- A strong desire to learn new technologies, along with the initiative to independently pursue learning opportunities.
- Excellent communication skills, both oral and written, in the English language, with significant user interaction expected.
- Ability to work well under pressure, demonstrate flexibility, and meet tight deadlines in a challenging and dynamic environment.
- Willingness to work extended hours or after-hours as required by project demands or workload.
- Strong organizational skills with the capacity to manage multiple projects, activities, and tasks concurrently.

**February 8, 2024, to**:

  • Administrative Assistant

    4 weeks ago

    Guelph, Canada Employment Services-Lutherwood Full time

    **OUR VISION: COMMUNITIES WHERE ALL CHILDREN, YOUTH, ADULTS AND FAMILIES EXPERIENCE MENTAL WELLNESS, FINANCIAL STABILITY, AND A SAFE PLACE TO LIVE.** To better serve the diversity of our community, Lutherwood has invested in antiracism training and an organizational assessment in order to ensure that Black, Indigenous and People of Colour (BIPOC)...

  • Administrative Services Representative

    1 month ago

    Guelph, Canada Ministry of Agriculture, Food and Rural Affairs Full time

    Are you an enthusiastic individual dedicated to providing superior customer service? Would you describe yourself as a motivated team player, able to develop a strong network with co-workers and who prides themselves on having exceptional attention to detail and a strong ability to multi-task? If so, please consider this opportunity. **OPS Commitment to...

  • Regional Administrator

    1 month ago

    Guelph, Canada CB Canada Full time

    Job Number: J0922-0382 Job Title: Regional Administrator Job Type: Contract City, Province, Country: Guelph, Ontario, Canada Job Category: Administration / Clerical Open Positions: 1 Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are...

  • Safety Administrator

    1 hour ago

    Guelph, Canada RailWorks Corporation Full time

    **Job ID**: 17067 Administrative Assistant **Salary:$**40,000-$50,000 **Primary/Essential Duties and** **Responsibilities** - Answers phones, directs calls, takes messages and provides general office support to the safety department - Provides general office support by performing administrative and clerical duties such as opening and sorting mail,...

  • Office Administrator

    3 days ago

    Guelph, Canada Oosterveld Heating and Air Conditioning Full time

    To administratively support the members of the Business Team through: - Managing all accounting activities relating to accounts receivable and bank reconciliation - Processing warranty claims with supplies - Processing counter sales and payments - Ensure the collection of money is occurring at the point of service or proper paperwork for financing is being...

  • 23oct192-administrative Office Assistant

    1 month ago

    Guelph, Canada Upper Grand District School Board Full time

    CAREER OPPORTUNITY: ADMINISTRATIVE OFFICE ASSISTANT, OFFICE ASSISTANT TO NTIP LEAD AND SUPERINTENDENTS OF EDUCATION The Upper Grand District School Board (UGDSB) employs approximately 4,000 dedicated staff who serve more than 35,000 students attending a variety of programs across 65 elementary and 11 secondary schools as well as continuing education and...

  • Administrative Officer

    1 month ago

    Guelph, Canada Upper Grand District School Board Full time

    **ADMINISTRATIVE OFFICER -GROUP BENEFITS** The Upper Grand District School Board (UGDSB) employs approximately 4,000 dedicated staff who serve more than 35,000 students attending a variety of programs across 65 elementary and 11 secondary schools as well as continuing education and adult learning centres in the counties of Dufferin, Wellington and the City...

  • Administrative Officer

    4 weeks ago

    Guelph, Canada Upper Grand District School Board Full time

    **ADMINISTRATIVE OFFICER - GROUP BENEFITS** The Upper Grand District School Board (UGDSB) employs approximately 4,000 dedicated staff who serve more than 35,000 students attending a variety of programs across 65 elementary and 11 secondary schools as well as continuing education and adult learning centres in the counties of Dufferin, Wellington and the City...

  • Administrative Coordinator

    16 hours ago

    Guelph, Canada Homewood Research Institute Full time

    **Administrative Coordinator** **Job Type**: Permanent Part-time (.5 FTE) **Location**: Hybrid position working in Guelph, ON (Canada) and remote/at home **Hiring Range**: $29.07 - $36.34/hour **Posting**: HRI23 - 008 **Posting Date**:Until filled **Potential Start Date**: April 2023 **About HRI** Homewood Research Institute (HRI)is an independent...

  • Administrative Assistant

    1 hour ago

    Guelph, Canada Anishnabeg Outreach Training and Employment Inc Full time

    Anishnabeg Outreach is an incorporated non-profit organization guided by a volunteer Board of Directors. We work primarily with the non-profit sector and are guided by a clear mission and set of values. We provide Aboriginal people with access to culturally appropriate services and strive to support individuals with direction and assistance to overcome...

  • Administrative Officer, Employee

    4 weeks ago

    Guelph, Canada Upper Grand District School Board Full time

    **ADMINISTRATIVE OFFICER, EMPLOYEE & LABOUR RELATIONS - SUPPORT STAFF** The Upper Grand District School Board (UGDSB) employs approximately 4,000 dedicated staff who serve more than 35,000 students attending a variety of programs across 65 elementary and 11 secondary schools as well as continuing education and adult learning centres in the counties of...

  • office administrator

    2 weeks ago

    Guelph, Canada We are the Bo Truckers Ltd. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificate or equivalent experienceTasksReview and evaluate new administrative procedures Delegate work to office support staffCarry out administrative activities of establishmentAdminister policies and procedures related to the release of records in processing requests under government...

  • office administrator

    1 week ago

    Guelph, Canada We are the Bo Truckers Ltd. Full time

    Education: Secondary (high) school graduation certificateExperience: 1 to less than 7 months or equivalent experienceTasksReview and evaluate new administrative procedures Delegate work to office support staffCarry out administrative activities of establishmentAdminister policies and procedures related to the release of records in processing requests under...

  • office administrator

    2 weeks ago

    Guelph, Canada Royce Lighting Franchise Canada Limited Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksReview and evaluate new administrative procedures Delegate work to office support staffEstablish work priorities and ensure procedures are followed and deadlines are metCarry out administrative activities of establishmentAdminister policies and procedures related to the...

  • Clerk - Sales Administration

    1 month ago

    Guelph, Canada Linamar Corp Full time

    **Clerk - Sales Administration** Reporting to the manager of Sales Administration, Sales Administration Clerk is responsible for supporting the sales administration team with order processing and reporting needs to meet organizational goals. In addition, capable of managing multiple priorities ensuring the highest level accuracy and organization. This...

  • Crew Member: Skilled Window Cleaner

    2 days ago

    Guelph, Canada Guelph Windows and Eaves Full time

    Want to work outside this summer? Work with other highly driven team members? Work hard and play hard? My name is Ben. I'm a 4th year Laurier student and run a windows and eaves cleaning business here in Guelph. We will be building an all-star team this year that will allow us to serve over 250 homeowners in Guelph and have a fantastic Summer 2023. **_ Job...

  • Administrative Assistant

    2 hours ago

    Guelph, Canada Triton Environmental Consultants Full time

    What if you could work alongside inspiring scientists and leaders, using state-of-the-art equipment, with diverse people working toward a common goal? Are you looking for a place where you can be you, a place where you can thrive? Triton might be just what you’re looking for. **THE OPPORTUNITY** Triton Environmental Consultants Ltd. (“Triton”) is...

  • Administrative Officer, Recruitment

    4 weeks ago

    Guelph, Canada Upper Grand District School Board Full time

    ADMINISTRATIVE OFFICER, RECRUITMENT (Support Staff) The Upper Grand District School Board (UGDSB) employs approximately 4,000 dedicated staff who serve more than 35,000 students attending a variety of programs across 65 elementary and 11 secondary schools as well as continuing education and adult learning centres in the counties of Dufferin, Wellington, and...

  • Receptionist/administrative Assistant Full Time

    1 month ago

    Guelph, Canada Westwood Physiotherapy and Wellness Full time

    **Westwood Physiotherapy and Wellness is looking to hire a** **Receptionist/Administrative Assistant** **to join our **team of professionals!** Westwood Physiotherapy and Wellness located at willow road Guelph, Ontario, offers exceptional care to our patients including physiotherapy, chiropractic services, massage therapy, custom bracing, and custom...

  • Receptionist/administrative Assistant Full Time

    4 weeks ago

    Guelph, Canada Westwood Physiotherapy and Wellness Full time

    **Westwood Physiotherapy and Wellness is looking to hire a** **Receptionist/Administrative Assistant** **to join our **team of professionals!** Westwood Physiotherapy and Wellness located at willow road Guelph, Ontario, offers exceptional care to our patients including physiotherapy, chiropractic services, massage therapy, custom bracing, and custom...