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Technical Support Representative
2 months ago
Ensure the highest levels of customer satisfaction.
- Provide technical support to our SMB & Enterprise customers.
- Configure VoIP phone systems to meet client expectations.
- Provision VoIP phones from Various vendors
- Deploy Mitel and 3CX VoIP Solutions.
- Manage and deploy layer 2 & 3 networks.
- Deploy Microsoft Office 365 solutions.
- Troubleshoot and report VoIP performance issues.
- Responsible for resolving customer requests/issues in a timely manner.
- Responsible for reviewing & analyzing possible trends of system failures or outages.
- Able to work under pressure in a fast-paced environment and take direction from other team members
**Job requirements**
- 3+ years experience in a technical support role
- 2+ years experience deploying and/or testing VoIP systems or solutions
- 1+ year experience in telecommunications & networking
- Experience with Vlans, DNS, DHCP, routers & switches
- Post-Secondary education
- Significant experience in customer service
- Excellent oral and written abilities
**Assets**
- Knowledge of VoIP and SIP protocols
- Knowledge of PSTN and telecomunications
- Good understanding of networking
- Knowledge of 3CX
- Knowledge of Mitel MiVoice Connect
- Knowledge of Avaya IP Office
**Job Types**: Full-time, Permanent
**Salary**: $60,000.00-$75,000.00 per year
**Benefits**:
- Casual dress
- Disability insurance
- Life insurance
- Paid time off
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Montréal-Ouest, QC: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Montréal-Ouest, QC
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