Technical Customer Representative

4 weeks ago

Montréal, Canada Lockheed Martin Corporation Full time

Programme Management
- Montreal, QC
- 13134BR

**About the role**
- The Technical Rep will support Workscope with the customer and propose adjustments and cost effective recommendations as needed.
- Oversee the Work In Progress (WIP) and monitor redelivery timeline, participate at the production meeting.
- Interact daily with their customer to provide updates and address or answer questions
- Work and interact closely with the supporting teams on shop visit execution.
- Present and explain technical data and seek approval from customer to support workscope changes and engine timelines.
- Review Snags and any technical queries, work closely with Engineering department on a daily basis.
- Work with Customer and Engineering to validate engine build configuration.
- Track WIP timeline and address roadblocks with internal stakeholders and share with customer. Work closely with the Program Manager for escalation to ensure On Time delivery and meet customer expectation.
- Ensure all contractual documentations are provided to support the engine shop visit at incoming and outgoing.
- Attend meeting with onsite Customer Representatives
- Assist the Engineering Team with engine troubleshooting and ensure customer alignment on a solution
- Work closely with PM, finance and Contract to formalise Change Request and cost estimate prior sending to customer for approval
- Ensure invoice tracking and work closely with finance team for timely completion according to contract.
- Process Material exchange form (MSR) timely to support the operation by working closely with supply chain and customer.
- Coordinate logistic arrangement of equipment delivery between customer and logistics team
- Lead the final invoice review with finance and work with customer for final payment
- Work with the Customer to solve Invoice dispute and seek timely payment.
- Participate to profitability review internal meetings
- Assist the Customer Service Representative with material and logistic requirement and related administrative tasks may be required
- Update various trackers for program management and customer communication
- Responsible to perform post delivery customer survey.
- Lead Program improvement projects

**What you bring to the role**
- Engineering bachelor degree is preferred or relevant technical experience
- 2 to 5 years of work experience in a Customer facing role
- Experience working with complex contractual structure
- Strong analytical and problem-solving skills with sound judgment
- Great organizational and planification skills
- Capable to excel in a fast pace environment and work well under pressure
- Ability to multitask, work without direct supervision and take initiative
- Strong interpersonal skills, ability to influence others
- Great team player and experience working with an IPT team structure
- Advanced knowledge of Excel
- Innovative and focus on Continuous improvement
- Being able to communicate Technical information effectively
- Excellent communication skills in English ( Spoken and written), Knowledge of French is an asset
- Willingness to be called afterhours and to work extended hours if necessary.

**Additional skills desired for the role**
- Experience working in the Aviation field and or MRO is preferred
- Knowledge of CFM56 engine is preferred
- Experience with technical manuals such as : ESM, AMM, SB/AD, etc.
- Experience reading different engine records and or logbook
- Experience with Quantum system

**What we offer you**
- We walk our talk when it comes to work/life balance Your physical, mental and financial wellbeing matters to us. On top of working in a highly supportive, friendly, respectful environment, this is what you can expect when you join our team:
- Flexible, compressed work schedules, depending on business requirements, where you have the option of Fridays off, as well as the possibility to work remote part-time
- Competitive compensation
- Time to recharge with vacation, personal days, holidays, and parental leaves
- Comprehensive Family Medical, Dental and Vision coverage available on your first day of employment, along with:

- Virtual Health Care (24/7 access to medical professionals)
- A Wellness Spending Account to aid in your wellness journey
- Employee & Family Assistance Program (EFAP) which includes free face to face counselling sessions
- Medical Travel Insurance
- Onsite fitness facilities at our main office locations
- A Registered Retirement Savings Plan that includes matching company contributions on your first day of employment, that also includes access to Financial Advisors providing investment advice and comprehensive financial planning
- Employee discounts to save on goods, services and various recreational activities
- Access to a robust spectrum of development resources to enhance your skills and/or advance your career including:

- Free learning resources through a modern and engaging platform
- Education Assistance Program
- Reimbursement for a professional membersh

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