Technical Support Representative
2 weeks ago
Vue d'ensemble:
**Représentant du support technique - Montréal**
**Comment vous aurez un impact**:
- Chargé d’assistance téléphonique à distance de produits de diagnostic Bio-Rad aux clients internes et externes, partout au Canada et de documenté les plaintes des clients.
- Fournir une assistance technique pour des produits, des logiciels et des réseaux informatiques.
- Travailler au sein d’un environnement d’équipe et approfondir certaines questions non résolues.
- Communiquer avec les utilisateurs et les garder informés des progrès de l'investigation.
- Responsable de la réputation de service de l'entreprise, s'entretient quotidiennement avec les clients et/ou les représentants commerciaux et les filiales. Capable de répondre à leurs besoins rapidement et avec
- Effectuer d’autres tâches déterminées par la direction.
**Ce que vous apportez**:
- Compétences fortes de communication orale et écrite en français et en anglais avec la capacité d’interagir à tous les niveaux.
- Bonne gestion de temps et compétences organisationnelles avec la capacité à gérer plusieurs tâches.
- Capacité à travailler efficacement avec la suite bureautique Microsoft (Word, Excel)
- Diplôme universitaire ou cégep avec 3 ans ou plus d'expérience dans la gestion des contrôles de qualité et des tests de compétence dans un laboratoire clinique. (expérience pharmaceutique, diagnostique, de recherche ou biomédicale considérée comme un atout)
- Capable d'analyser les données des graphiques tels que Levey Jennings, les barres, etc. et de déterminer les actions correctives appropriées.
- Connaissance du calcul statistique de base (moyenne, SD et CV), des règles de Westgard et comment les appliquer au travail quotidien de laboratoire (la connaissance du programme Bio-Rad Unity et de la solution de gestion des données sera considérée comme un atout)
- Dois connaitre les bonnes pratiques de laboratoire et les exigences ISO.
- Dois avoir un permis de conduire valide et un bon dossier de conduite.
**Programmes de rétributions complets**: Chez Bio-Rad, nous sommes motivés par notre mission et nous savons que nos employés le sont aussi. C’est pourquoi nous proposons un programme de rémunération globale compétitif et complet offrant valeur, qualité et inclusion tout en répondant aux divers besoins de notre personnel en constante évolution. Les offres solides de Bio-Rad servent à enrichir la santé globale, la richesse et le bien-être de nos employés et de leurs familles à travers les différentes étapes du travail et du cycle de vie d’un employé. Nous sommes fiers de proposer des options telles qu’un ensemble complet d’avantages sociaux, une assurance vie et une assurance invalidité, un régime de participation différée aux bénéfices, de vastes possibilités de formation et de développement, un programme d’aide à l’éducation, des subventions pour la remise en forme, des congés, etc.
**Qui sommes-nous**: depuis 70 ans, Bio-Rad se consacre à la progression du processus de découverte et à la transformation des domaines de la science et des soins de santé. Comptant parmi les cinq premières entreprises du secteur des sciences de la vie, nous sommes un leader mondial dans le développement, la fabrication et la commercialisation d’une large gamme de produits de recherche et de diagnostic clinique de haute qualité. Nous aidons les gens partout dans le monde à vivre plus longtemps et en meilleure santé. Bio-Rad offre une expérience unique à ses employés grâce à des équipes collaboratives réparties dans le monde entier. Ici, vous êtes soutenu par les dirigeants pour construire votre carrière et vous êtes habilité à conduire des changements qui ont un impact visible.
**Non-sollicitation de l’agence** : Bio-Rad n’accepte pas les CV d’agences, sauf si l’agence a été autorisée par un représentant de Bio-Rad. Veuillez ne pas soumettre de CV à moins d’être autorisé à le faire. Bio-Rad n’assume pas les frais liés aux CV non sollicités.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
**Bilingual Technical Support Representative - Montreal**
**How You'll Make An Impact**:
- Responsible for the service reputation of company, speaks daily with customers and/or Sales Representatives, and subsidiaries. Capable of responding to their needs promptly and professionally.
- This is an in-house position
**What You Bring**:
- Excellent oral and written communication skills both in French and English.
- University or CEGEP degree with 3 or more years related experience managing quality controls and proficiency testing in a clinical laboratory set up (Pharmaceutical, diagnostics, Research or Biomedical experience considered an asset)
- Able to analyze charts data such as Levey Jennings, bars, etc. and to determine appropriate corrective actions.
- Ability to work efficiently with the Microsoft office suite (Word, Excel, Powerpoint, etc.).
- Must
-
Technical Sales Representative
4 weeks ago
Montréal, Canada Pipe Thompson Technologies Full time**Pipe-Thompson Technologies Inc.** is a leading Manufacturer’s Representative located in Eastern Canada. We represent leading manufacturers of Semiconductor, Passive, Electromechanical, RF and Embedded Computing Solutions. As part of our Eastern Canada based Technical Sales team, you will play an essential role in our business as you will be the first...
-
Technical Sales Representative
7 days ago
Montréal, Canada Sika Corporation Full timeSika Canada is a wholly owned subsidiary of the Sika Group. The company develops and manufactures special construction products for the building and civil engineering sectors, which include concrete repair, protection and structural reinforcement, sealing and bonding, waterproofing, concrete admixtures and additives (ready-mixed concrete, precast concrete,...
-
Technical Service Representative
2 weeks ago
Montréal, Canada AkzoNobel Full timeTechnical Consultant – Marine and Protective Coatings Compensation: $95,000.00 to $105,000.00 annual base salary 15% Bonus based on personal and corporate performance. Vehicle Allowance of $800/monthly + KM reimbursement 3 weeks’ vacation + 5 personal/Sick days + company determined floater days. Pension Plan Benefits including Drug, Medical, Life...
-
Technical Field Sales Representative
4 weeks ago
Montréal, Canada Pipe Thompson Technologies Full time**Pipe-Thompson Technologies Inc.** is a leading Manufacturer’s Representative located in Eastern Canada. We represent leading manufacturers of Semiconductor, Passive, Electromechanical, RF and Embedded Computing Solutions. As part of our Montreal based Technical Sales team, you will play an essential role in our business as you will be the first line of...
-
Bilingual Technical Support Analyst
4 weeks ago
Montréal, QC, Canada NeuroTech X Full timeBilingual Technical Support Representative Montreal, QC · Full time Please note that this position will require relocation to Toronto*** Under minimal supervision, the Technical Support Representative (TSR) will provide advanced technical support to end users (e.g., Customers, Field Sales and Service Representatives), as well as other Zeiss employees...
-
Technical Support
4 weeks ago
Montréal, Canada ProAlt Full time**Title: Technical Support (L1 or L2 or L3)** **Location: Montreal or Laval, QC (Hybrid)** **Type: Full time** - Bachelor's degree or associate degree in related field - At least 3 years of hands-on experience in Technical Support (L1 or L2 or L3) - Must be bilingual English and French - Maintains and administers computer networks and related computing...
-
Technical Sales Representative
3 weeks ago
Montréal, QC, Canada St-Amour & Associates, Senc. Full timeTechnical Sales Representative - Chemical & Industrial Industrial and manufacturing, Chemical Sales Our client is looking for a Technical Sales Representative for its Industrial Chemicals division in the province of Quebec. Your main responsibilities will be to ensure regular contact with corporate customers/prospects in the manufacturing sector, and...
-
Technical Sales Representative
7 days ago
Montréal, QC, Canada EightSix Network Inc Full timePosition Summary : Reporting to the North America National Sales Manager, Analytical & Organic Science, the Technical Sales Representative will be responsible of increasing sales and managing customers and Calibre Scientific expectations in their assigned territories as per annual growth targets. Territory will be determined based on the employee...
-
Technical Sales Representative
3 weeks ago
Montréal, QC, Canada St-Amour & Associates, Senc. Full timeTechnical Sales Representative - Chemical & Industrial Salary : 110K-135K Activity area : Industrial and manufacturing, Chemical Post category : Sales Province : Quebec Region : Montreal, Montreal and surroundings Our client is looking for a Technical Sales Representative for its Industrial Chemicals division in the province of Quebec. Our client...
-
Sales Support Representative
4 weeks ago
Montréal, Canada Lawson Products Full time**Join our Amazing Team!** Are you looking to join a team that offers stability and growth, support, values teamwork and rewards hard work? Since 1952, Lawson Products, has been helping to make our customers jobs easier by improving efficiency, productivity and overall performance. Our Sales Support Representative role offers you the opportunity to learn...
-
Technical Support Specialist
6 days ago
Montréal, Canada Applied Software Technology Full timeCanada - Montreal - Technical - Regular Full-Time - 1566 **Job Description**: **About Graitec Group** GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve...
-
Technical Support
4 days ago
Montréal, Canada Soho SQS Full timeHi, Hope you are doing good. I am Ayush working with Soho Square Solutions. I have the open requirement for the mentioned position. Please let me know if you are interested. If interested, kindly provide me your updated resume with the best time to reach you and the expected pay. Your Role & Main Responsibilities Be an active contributor to the employee...
-
Catia - Technical Support
3 days ago
Montréal, Canada Inceptra LLC Full timePOSITION Inceptra is a leading provider of best-in-class Product Lifecycle Management (PLM) technology and services to engineering and manufacturing businesses across a variety of industries including aerospace, automotive, industrial equipment, consumer goods, high tech, life sciences and civil engineering. Inceptra is a top-level NAM Platinum Partner and...
-
Technical Support Specialist
4 weeks ago
Montréal, Canada ENDVR Full timeAt ENDVR, we’re focused on empowering the world’s best action sport, optical, outdoor and lifestyle brands to connect with in-store associates. We’re the digital platform focused on sales in the physical world, and we make it easy for brands to engage with retail sales associates to drive sales, share product knowledge, promote their brand, and gather...
-
IT Technical Support Specialist
4 days ago
Montréal, Canada Prodco Analytics Inc. Full time**Job Overview** **Responsibilities** - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Maintain daily performance of computer systems. - Ask questions to determine the nature of the problem. - Walk the customer through the problem-solving process. - Install, modify, and repair...
-
Technical Support Specialist
4 weeks ago
Montréal, Canada Knowledge One Full timeWe are a learning and eLearning consulting services company that provides businesses, professional organizations and institutions with reliable and cost-effective learning solutions. Our mission is to provide leading universities and professional organizations with reliable, cost-effective online course development, delivery resources and support...
-
Bilingual Dealer Support Representative
2 weeks ago
Montréal, QC, Canada Trader Corporation Full timeDealertrack Canada is the leading provider of web-based software solutions and services for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. Dealertrack Canada serves dealers, lenders, OEMs (Original Equipment Manufacturers), third-party retailers, agents, and aftermarket providers with its...
-
HVAC technical representative
2 weeks ago
Montréal, QC, Canada Thorens Solutions Full timeCompany name: Thorens Solutions – Headhunters Activity area : Consulting Engineering / Engineering Salary : 90 000$ to 120 000$ Job type : Permanent - Full time , Flexible hours , Hybrid work mode Company description ** Please, see the offer in french for more details ** ** Please, see the offer in french for more details ** Tasks and...
-
Global Expert Technical Support Engineer
4 weeks ago
Montréal, QC, Canada Schneider Electric Norge AS Full timePosition Profile Our Global Expert Technical Support Group is a dynamic area of our business with extensive growth opportunities within the group or in other departments. We assist electricians, electrical engineers, application engineers and sales representatives in selecting, integrating, implementing, maintaining and troubleshooting power and energy...
-
Sales Support Representative
2 weeks ago
Montréal, Canada Vault Credit Corporation Full timeReady for a new challenge? Vault Credit is currently seeking a Sales Support Representative to join a growing, dynamic, and exceptional team at our Montreal office! **Who we are**: Vault is a non-bank private lending company offering a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of...