Officer, Training Design and Development

2 weeks ago

Ottawa, Canada Canada Post - Postes Canada Full time

Job Requisition Id: 158041
Business Function: Human Resources
Primary City: Ottawa
Other Location(s):
Province: Ontario
Employment Type: Full-Time. This is a 2 year term opportunity with the possibility of extension or permanency.
Employment Status: Term
Language Requirement: English Essential
Employee Class and Level: UPCET01
Number of Vacancies: 1
Job Closing Date (MM/DD/YYYY): 02/27/2023

The Officer, Training Design and Development provides training and development services related to corporate initiatives, business processes and procedures with the goal of increasing overall employee knowledge, performance levels and professional learning standards within Canada Post.

**Responsibilities**:
Below are the main job requirements and responsibilities for the Officer, Training Design and Development.

1. Conducts training needs analysis for new and existing training programs by assessing knowledge and skills gaps, financial budgets and resources required to support initiatives identified by internal clients/stakeholders. In collaboration with stakeholders and unions, determines appropriate course content to meet these needs, including collective agreement and legislative requirements.

2. Designs, develops, or acquires training content to meet results of needs analysis. Ensures that sound instructional design and adult learning concepts are in place through Quality Assurance reviews.

3. Confirms design and performance effectiveness of content through pilot training sessions or iterative review/testing of digital content prior to release to employees. Leads the translation of content to meet the Corporation’s Official Languages policy.

5. Works closely with the Learning Management System team to ensure assignment of programs to target audience and subsequent reporting functionality is in place.

**Job Responsibilities (continued)**:
6. Leads training program evaluation activities, analyses evaluation data and communicates to clients/stakeholders on the achievement of training objectives. Makes recommendations to modify content when indicated through evaluation data.

7. Collects data and reports on all project status information, including training activities, budgets, evaluation activities and annual training plans. Creates and manages purchase orders in SAP as required.

8. Reviews and provides training impact and risk assessment for business cases and Requests for Proposal (RFP).

9. Maintains relationships with professional sources/contacts within and outside the Corporation to keep current on emerging trends and industry standards in training and development.

**Qualifications**:
**Education**
- A University or college degree/diploma in a related field.

**Experience**
- 1-3 years of related work experience is required.
- Demonstrated experience in the design and development of adult learning programs, including e-learning, may be required for some positions.
- Experience coordinating training projects including eLearning, instructor led and blended development, analysis, delivery, evaluation, leading training events and projects.
- Proficient computer skills and competent with Microsoft Office programs.
- Strong communication, analytical, and customer service skills.**Other Information**:
**Knowledge of**:

- Microsoft 2013/365 including: PowerPoint, Word, MS Project, Excel

**Skills**:

- Strong written, analytical, and proofreading skills
- Strong verbal and interpersonal communication skills
- Time management skills

**Abilities**:

- Communicate project’s needs, scope and learning objectives clearly and succinctly
- Provide direction and expertise to external suppliers when building a digital course or curriculum, learning activities, and assessments
- Perform detailed quality assurance testing for all deliverables such as images, instructional soundness, and interaction design as well as course functionality testing
- Effectively coordinate and prioritize multiple tasks, ability to stay focused on high impact initiatives.
- Coordinating training projects including eLearning, instructor led and blended development, analysis, delivery, evaluation, leading training events and projects.

**Personal Suitability**:

- Must be able to work independently, and handle multiple priorities and projects at the same time

**Safety Sensitive Positions**
This position may be considered a Safety Sensitive position.

**Employment Equity**

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

**Conflict of Interest**
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you

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