Design Consultant
5 months ago
Are you ready to launch your career in interior design and customer service with an exceptional team? Look no further We are currently seeking an enthusiastic and committed **Design Consultant** to join our extraordinary team. As a **Design Consultant**, you will play a pivotal role in delivering a world-class customer experience to Caivan homeowners and contribute to the development of vibrant communities in Ottawa. If you thrive in a fast-paced environment and have a genuine passion for design and delivering exceptional customer service, this opportunity is tailor-made for you.
**_ The schedule includes working Tuesday to Saturday, 8:30am to 5:00pm. We value your commitment and expect some travel, so reliable transportation is a must._**
**Why Caivan?**
- Industry-leading wages
- Benefits including Health, Dental, Vision and Life Insurance
- 2 weeks paid annual vacation and 2 weeks operations shut down
- Safety boot allowance
- Lunch program
- Onsite training and development program
- And more
**The Role**:
- Immerse yourself in the creative world of interior design by assisting customers with their interior color and construction detail selections.
- Take pride in showcasing the benefits and construction details of our homes during the Pre-Drywall walk, ensuring that customers feel informed and confident every step of the way.
- Deliver an exceptional customer experience from the first introduction to the final stages of home completion, following our established processes.
- Welcome customers to our Design Studio by hosting open house hours, guiding them through the available options, and answering any questions they may have.
- Provide vital administrative support in the Design Studio, including labeling samples, adding initial cabinetry custom costs, and ensuring accurate costing and marking up.
- Demonstrate your problem-solving skills by resolving customer escalations within the department and being the first point of contact for dispute resolution.
- Ensure seamless scheduling of all necessary appointments for customers, with support from the Coordinator, and meticulously review customer quotes for accuracy.
- Embrace flexibility and go above and beyond by taking on any other duties as required.
**You will bring**:
- A passion for interior design and customer service excellence, backed by post-secondary education in design, business administration, or a related field.
- 2-4 years of experience in a similar position, demonstrating your ability to multitask and manage multiple accounts and projects simultaneously.
- Exceptional communication skills that enhance our customers' experience and ensure clear and effective interactions.
- A keen eye for detail, innovative thinking, and problem-solving abilities, allowing you to deliver top-notch solutions to our customers.
- The ability to work autonomously with mínimal supervision while also thriving as a collaborative team player.
- A strong motivation to provide outstanding customer service, backed by a proven track record in this area.
- A valid driver's license with access to a vehicle and the willingness to travel.
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