Coordinator, Sales

2 months ago

Ottawa, Canada Caivan Development Corporation Full time

**Company Mission**:
Excellence in community development and home building through efficiency, optimization, and innovation.

**Company Values**:
**Grit**: A team who perseveres, is resilient, and has the stamina and courage to commit to the win.

**Integrity**: We make promises thoughtfully and deliberately and then follow through.

**Curiosity**: We never stop asking questions or challenging ourselves. We have an unquenchable thirst to learn, improve and solve problems innovatively.

**Strategic**: We look around corners and proactively identify potential obstacles. We think critically and make calculated decisions.

**The Role**:
Exciting opportunity to join the real estate and design industry, with growth opportunities, exposure to various departments and cross-regional opportunities.

The Coordinator, Sales & Design is responsible for providing coordination, support and execution of all customer appointments, centralized sales administration and providing administrative support to the Sales and Design team. The Coordinator contributes to the premium customer experience offered by Caivan, meeting sales goals and building and promoting the Caivan brand.

**Key Responsibilities**:
**Sales Focus**
- Scheduling time of sale and exterior colour selection appointments on time and exceeding revenue targets for time of sale upgrades.
- Facilitate and coordinate any changes required to the appointment calendars.
- Meet and greet clients, establish trust and rapport, provide informative sales presentation catering to customer’s needs, values and concerns, overcome objections.
- Qualify lead generation, ensure FINTRAC compliant and pre-approval of purchasers.
- Ensuring deposits are managed in a timely manner and in line with the standard process.

**Design Focus**
- Scheduling various design appointments on time.
- Order and maintain Design Studio marketing materials inventory.
- Assist with all administrative work in the Design Studio, complete design center reports on a weekly basis as required.
- Host Design Studio open house hours, walking customers through the Studio and explaining the available options.
- Ensure that the Design Studio is well integrated into the other departments in order to operate efficiently and deliver on customer expectations.
- Maintain labelling and organization of samples in the Design Studio as required.
- Complete interior colour and design selections as required.

**Administrative Support**
- Opening and closing of Sales Centre, Model Homes and Design Studio.
- Complete Deal Flow Execution by preparing of Agreements of Purchase and Sale and associated Schedules.
- Data input and execution of CRM/Sales process.
- Reception, greeting customers and responding to general inquiries.
- Order and maintain Sales Centre and Design Studio supplies, welcome and closing gifts and handout material inventory.
- Ensure the sales office, model homes and design studio are neat, clean, and well-lit at all times. Walk sales office, model homes and design studio regularly and prepare a written punch list on a weekly basis for the builder in order to maintain the model in 100% condition.
- Ensure that all collateral and supplies are well stocked and consistent with company specifications

Other duties within the scope, spirit, and purpose of the job, as requested by management.

**Hours**:
Thursday/Friday 9-5, Saturday/Sunday 11-6, Mondays 12-8

Tuesday/Wednesday off

**You will bring**:

- Curiosity in real estate and design.
- Minimum of 2 years’ experience in a customer service position
- Ability to multitask and handle multiple accounts and projects at once
- Strong communication skills to enhance our customer’s experience
- Meticulous attention to detail, innovative thinking, and problem-solving skills
- Ability to work independently with mínimal supervision and effectively as part of a team
- Must be highly motivated with a demonstrated track record of providing outstanding customer service
- Valid driver’s license with access to vehicle and willingness to travel

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