Account Executive

7 months ago

Mississauga, Canada ITN Logistics Full time

**KEY ACCOUNTABILITIES**
- Maintain predetermined named account (key account) profit, growth goals and objectives as well as other defined KPI’s, for the Year
- Working with all the appropriate members of the ITN team to ensure each existing or potential client receives timely accurate quotes and all the support information that enables the client to make their decisions in a timely and cost-effective manner.
- Ensure the client information and quote processes are adhered to so that the day-to-day activities influenced by the Global Account Executive’s Role meet or exceed ITN standards for productivity and professionalism.
- Maintain the CRM database and update all entries according to current agreed processes.
- Adheres to all company policies, procedures and business ethics codes.
- Ensuring all efforts are consistent with the ITN Brand, and are sufficient to achieve the objectives established.
- Manage daily functioning of both assigned and new client relationships.
- Ensure the resources of the company are all utilized effectively to ensure all clients receive the same high standard of service.
- Be the Company ambassador of the ITN Brand as a quality, consumer-centric, timely service provider that delivers against its value proposition.
- Contribute to the Team within ITN to ensure all areas influenced by this role receive timely, accurate information and support.

**KNOWLEDGE AND SKILLS REQUIRED**

***

**Technical Skills**
- Technical knowledge of the industry trends as they might create opportunities and challenges.
- Proficiency in Cargo wise integrated software is necessary.

***

**Business Strategy Skills & Industry Knowledge**
- Develop themselves in line with the Vision, the strong organisational and tactical skills to prioritize and manage and achieve Sales Targets.
- Demonstrate high personal integrity and be willing to take personal responsibility for achieving and maintaining pre-set objectives.
- Good interpersonal skills with the ability to work in a team-based approach and develop excellent relationships with internal and external customers.
- Extensive knowledge of the industry and the key target markets.
- Strong understanding of customer and market dynamics and requirements.
- Good interpersonal skills with the ability to contribute support and enhance the ITN team. Proactively establish and maintain effective working team relationships with all support departments.
- A flexible and agile mind with the capacity to overcome difficult objections creatively.
- Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
- The ability to communicate effectively (both orally and in writing) with all existing and potential clients as well as all key members of the ITN team
- Technical knowledge of the industry trends as they might create opportunities and challenges.

**Company Capabilities Knowledge**
Understand and represent the full offerings potential of the ITN Group of Companies

***

**COMMUNICATION**

**Internal**
- VP - International
- Global Account Manager
- Sales Team and Customer Service
- Operations Management

**External**
- Clients - existing and potential
- Industry counterparts

**About ITN Logistics**:
ITN takes your business personally. We deliver fast, seamless solutions by building our business on five pillars - commitment, flexibility, trust, reliability, and passion, supported by our belief in taking your business personally. Tailoring solutions that meet your specific needs is what sets us apart, and it’s how we constantly exceed your expectations. ITN Logistics Group is Canadian based - with worldwide connections. Each component of the Group has a focus on a logistics specialty. We provide our customers with integrated combinations of all elements of the international import and export logistics process. Air and Sea Freight Forwarding - Worldwide Industrial Project Management - Worldwide Transborder Transportation - USA CANADA MÉXICO, Warehouse and Distribution Services, Enhanced Logistics Services, Intermodal Transportation. Our personnel have extensive industry experience and are well qualified to assist our clients with the many details associated with international trade. We strive to anticipate the needs of our customers and to create efficient and economical solutions based on their unique needs. ITN operates its own import and export consolidation system between Canada and many international commercial markets. Therefore we have a direct involvement in the routing, status and location of goods as they move through the supply-chain process.

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