Office Administrator/receptionist

2 days ago


Calgary, Canada Appliance Tech Y2K Inc. Full time

Job Posting:
Customer Service is the backbone of our business. It provides important and valuable information to potential customers in order to secure ongoing customer loyalty and ensure satisfaction.

Job Responsibilities:

- Acts as the first point of contact for new and existing customers to establish a rapport
- Asks open-ended, probing questions to determine customer service requirements
- Scheduling service calls and coordinating with our technicians
- Computer Literacy
- Obtains customer feedback through regular follow-up calls, to ensure ongoing customer satisfaction and proactively resolve any complaints
- Calmly and professionally handles displeased customers and provide positive resolutions
- Receiving parts and updating customer records
- Ability to retain and deliver information in an engaging and friendly manner
- Strong communication and interpersonal skills
- Action reports and follow through with customer’s needs

What You Bring:

- The ability to have engaging conversations to uncover service opportunities that are based upon our customer’s needs.
- A desire to take control of your earning potential and a drive to continually reach (or exceed) goals.
- A positive, “can-do” attitude that leads to exceptional customer experience.
- Ability to work independently and the desire to go above and beyond
- Excellent organizational & multi-tasking skills is an asset.
- Self-motivated, goal and career oriented with the ability to work in a fast paced environment to provide the best customer service
- High School Diploma

We Offer:
This is an employee role, offering an hourly wage plus bonuses

Health, dental and vision benefits provided upon completion of probationary period (3 months)

Internal advancement opportunities

Full-time, Monday to Friday availability no weekends [opportunities to work from home occasionally)

Experience in Customer Service, or Marketing

**Job Types**: Full-time, Part-time

**Salary**: $17- $21.00 per hour

Class 5 drivers license required

**Job Types**: Permanent, Full-time, Part-time

**Salary**: $17.00-$21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Vision care

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- administrative assistant: 1 year (preferred)
- receptionist: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



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