Help Desk Technician

2 months ago

Montréal, Canada Alithya Full time

**Help Desk Technician** **:montreal
**Montreal, Quebec, Canada****:
Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us We are looking for creative, innovative, and collaborative people like you to join our team.

At the heart of Alithya’s values is the well-being of our employees and their families. That's why, we continue to follow the Public Health Agency of Canada’s recommendations closely.

We remain close to you, while keeping our distance via Phone, Microsoft Teams, Zoom or however you like.
- Take your ambitions to the next level

The incumbent will provide levels 1 and 2 technical support and follow-up on the range of computer systems implemented in our client’s corporate grocery store environment.
- Take calls for level 1 support;
- Analyze and define the source of problems;
- Provide level 2 interventions for corporate and store users;
- Document interventions in a support software;
- Transfer calls to suppliers, if necessary;
- Forward level 3 cases to software or technical specialists;
- Follow up on interventions with stakeholders, customers and suppliers;
- Maintain the inventory of computing equipment and repairs of all types of mini-terminal devices;
- Initiate billing notification to the administrative department, as required (mini-terminals).
- When it just clicks
- Does this sound like you?
- DEC in computer science or equivalent;
- Good knowledge of Windows and the network;
- Experience in technical support (required);
- Organization and autonomy;
- Strong ability to work in a team;
- Good communication skills;
- Availability to work on a rotating schedule, including evenings and weekends;
- Work/service oriented;
- Ability to learn technical aspects;
- Good time management;
- Resourcefulness;
- Ability to learn quickly;
- Problem solving oriented;
- Languages required:

- French: 4/4
- English: 4/4
46647 #LI-Remote
- Life at Alithya
- 37.5 hours per week;
- Opportunities to develop and grow your career;
- Work with diverse technologies, projects, clients and sectors;
- Spend your days in a creative and innovative environment;
- Share experience and knowledge as part of an agile and dynamic team;
- A great balance between work and personal life;
- Access to exciting educational opportunities (internal, conferences, events, courses, certifications, etc.);
- Personal recognition of your important professional contributions;
- Great cultural diversity across our teams.

**Why join our team?**:
Because creativity, passion, integrity and wellness are the company’s core values, we are looking for people like you who are enthusiastic, innovative, open-minded, team players and eager to learn.

Working at Alithya is a chance to be part of an energetic, dynamic, and growing team of more than 2,000 professionals in Canada, the United States and France. Our diverse practices and the extensive major projects entrusted to us by our prestigious clients allows us to offer many high growth potential opportunities to our employees in well-established technologies.

Alithya Group is an advocate for workforce diversity and as such, encourages the participation of women in management roles. We belong to the 30% Club, which encourages women’s access to leadership positions.

  • IT Technician

    2 weeks ago

    Montréal, Canada Tempo Software Inc. Full time

    As an IT Technician (Help Desk) you’ll join our team to keep endpoint systems running smoothly and efficiently as you will be the first point of contact for IT support within Tempo. Your primary focus will be on supporting and troubleshooting hardware and software issues.You will independently manage requests workload and assigned requests from different...

  • Bilingual Help Desk Support

    3 weeks ago

    Montréal, Canada Environment and Climate Change Canada Full time

    Who can apply: Persons residing in Canada living in the city of Montreal or nearby Type of contract: Casual contract opportunity (90 working days) **Requirements**: Bilingual imperative (English & French) - comparable to government BBB Must be eligible for reliability security clearance or already have security clearance Minimum of 1 years of direct work...

  • Bilingual Help Desk Support

    2 months ago

    Montréal, Canada Environment and Climate Change Canada Full time

    Who can apply: Persons residing in Canada living in the city of Montreal or nearby Type of contract: Casual contract opportunity (90 working days) **Requirements**: Bilingual imperative (English & French) - comparable to government BBB Must be eligible for reliability security clearance or already have security clearance Minimum of 1 years of direct work...

  • Bilingual Help Desk Support

    1 week ago

    Montréal, Canada Environment and Climate Change Canada Full time

    Who can apply: Persons residing in Canada living in the city of Montreal or nearby Type of contract: Casual contract opportunity (90 working days) **Requirements**: Bilingual imperative (English & French) - comparable to government BBB Must be eligible for reliability security clearance or already have security clearance Minimum of 1 years of direct work...

  • Manager, IT Help Desk

    2 weeks ago

    Montréal, Canada Lightspeed Full time

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We’re looking for a Global IT Service Desk Manage to join our IT team in North America. As the Global IT Service Desk Manager, you will be responsible for leading and managing our global IT service desk...

  • Manager, IT Help Desk

    2 weeks ago

    Montréal, Canada Lightspeed Commerce Full time

    **Hi there! Thanks for stopping by** Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place! We're looking for a Global IT Service Desk Manage to join our IT team in North America. As the Global IT Service Desk Manager, you will be responsible for leading and managing our global IT service desk...

  • Help Desk Analyst

    2 months ago

    Montréal, Canada DLA Piper (Canada) LLP Full time

    DLA Piper is a global law firm with lawyers located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific, positioning us to help companies with their legal needs around the world. Our mission is to be the leading global business law firm. DLA Piper (Canada) LLP is one of Canada’s leading law firms with a team...

  • Help Desk Manager

    3 weeks ago

    Montréal, Canada Circle Medical - a UCSF Health Affiliate Full time

    ABOUT US Circle Medical is a venture-backed Y-Combinator healthcare startup on a mission to bring quality, delightful primary care to everyone on the planet. Built by top-tier physicians, engineers, and designers, our medical practice and underlying technology have pioneered how people find and receive care. Our focus on building directly for our patients...

  • Help Desk Technicien

    3 weeks ago

    Montréal, QC, Canada Gildan Full time

    Reporting to the Sr. Manager, Global IT Support, the chosen candidate required to be customer service oriented to provide IT Support, process incidents and service requests in our local head office. As per defined procedures the technician will gather all required information for analysis, timely processing, provide support and escalate to the next level as...

  • Help Desk Support Technician Ii

    2 months ago

    Montréal, Canada Tekwissenllc Full time

    Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and peripherals - Documents, maintains, upgrades, or replaces hardware and software systems - Identifies, analyzes, and repairs product failures, orders, and replaces parts as needed. - Performs a variety of complicated tasks - On-site software support - Repair of high-end printers...

  • Online Help Desk Technician

    3 weeks ago

    Montréal, QC, Canada Experience AI Solutions Full time

    Service Desk Analyst Start Date : as soon as possible. Type of employment : 12-month contract Number of Positions: 1 Location: Montreal, Quebec (3 days per week in the office, 2 days remote) Language skills : Strong English communication skills are required. Perks: Work for a multinational, award-winning, socially responsible company with an...

  • Help Desk Technicien

    3 weeks ago

    Montréal, QC, Canada GILDAN Full time

    The opportunity Reporting to the Sr. Manager, Global IT Support, the chosen candidate required to be customer service oriented to provide IT Support, process incidents and service requests in our local head office. As per defined procedures the technician will gather all required information for analysis, timely processing, provide support and escalate to...

  • Service Desk Technician

    1 week ago

    Montréal, Canada CGI Full time

    Would you like to be part of an IT organization offering greater opportunity and challenge? We have a position for you within our Technical Service Desk! Join the CGI Service Desk and get your career on the fast track. As a leading-edge Global IT company, we are seeking talented professionals with all levels of information technology skills and expertise in...

  • Service Desk Technician

    7 days ago

    Montréal, Canada CGI Full time

    Would you like to be part of an IT organization offering greater opportunity and challenge? We have a position for you within our Technical Service Desk! Join the CGI Service Desk and get your career on the fast track. As a leading-edge Global IT company, we are seeking talented professionals with all levels of information technology skills and expertise in...

  • Junior Help Desk Specialist

    1 week ago

    Montréal, Canada Flinks Full time

    Version française à venir sous peu **About Flinks** Flinks drives and empowers financial innovation by pushing the limits of what’s possible. As one of the trailblazers and advocates for open finance in Canada, Flinks has rapidly grown from its founding in 2016 to become a leader in financial data aggregation, data enrichment and open...

  • Service/Help Desk Support

    2 weeks ago

    Montréal, QC, Canada Lynx Systems Inc. Full time

    At Lynx we are a leading provider of innovative solutions for the real estate industry, specializing in property management technology and software. Our team is committed to delivering exceptional services that enhance the efficiency and effectiveness of property management operations.The RoleWe are seeking a highly qualified Yardi Support to join our Yardi...

  • Service/Help Desk Support

    2 weeks ago

    Montréal, QC, Canada Lynx Systems Inc. Full time

    At Lynx we are a leading provider of innovative solutions for the real estate industry, specializing in property management technology and software. Our team is committed to delivering exceptional services that enhance the efficiency and effectiveness of property management operations.The RoleWe are seeking a highly qualified Yardi Support to join our Yardi...

  • IT Help Desk Specialist

    4 days ago

    Montréal, Canada Novatek International Full time

    **Location**: Montreal, Quebec **Position**: Full Time **Start Date**: Immediate Being part of Novatek’s team involves more than just knowing a lot about computers. The job requires problem solving, patience, strong communication and research skills, and the ability to think on your feet. **Description**: **Primary Responsibilities**: - Provide IT...

  • Yardi Help Desk Support

    1 week ago

    Montréal, QC, Canada Lynx Systems Inc. Full time

    At Lynx we are a leading provider of innovative solutions for the real estate industry, specializing in property management technology and software. Our team is committed to delivering exceptional services that enhance the efficiency and effectiveness of property management operations.The RoleWe are seeking a highly qualified Yardi Support to join our Yardi...

  • Yardi Help Desk Support

    2 weeks ago

    Montréal, QC, Canada Lynx Systems Inc. Full time

    At Lynx we are a leading provider of innovative solutions for the real estate industry, specializing in property management technology and software. Our team is committed to delivering exceptional services that enhance the efficiency and effectiveness of property management operations.The RoleWe are seeking a highly qualified Yardi Support to join our Yardi...