Service Desk Analyst
3 weeks ago
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
**Responsibilities**
Service Desk Analysts must perform multiple functions effectively and simultaneously. Duties of Service Desk Analysts may vary, but core responsibilities include the following:
- Manage Support Requests
- Resolve Technical Issues
Service Desk Analysts must resolve technical issues. In some organizations, they resolve these issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation so that they can better understand their systems.
- Accelerate Complex Cases
Service Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own. Analysts then provide specialists with details about the issue so that they can resolve it effectively.
- Manage Service Documentation
Service Desk Analysts must maintain comprehensive records of issues relating to both software and hardware.
Qualifications we seek in you
**Minimum Qualifications**
- Bachelor’s degree
- Minimum 2-4 years of relevant experience.
- Basic understanding of IT infrastructure and Troubleshooting
**Preferred Qualifications/ Skills**
Service desk analysts neutralize direct customer issues by support with technical knowledge to fix software and hardware problems. Along with the below skills:
- Technical expertise - as they regularly play a direct role in fixing a client’s problems, service technicians need excellent technical and system expertise.
- Problem-resolving abilities - service desk analysts are mainly problem-solvers, so they should be able to devise technical and original solutions to user problems.
- Communication - operational message is key in this role since service desk analysts required to collect data about issues, prepare comprehensive notes and reports, and walk users through the stages they can take to fix software and hardware problems.
- Time administration - service desk analysts require excellent time management aids and should be able to set priorities when covering multiple issues.
- Team partnership - service desk analysts routinely work with other IT personnel to resolve user issues, so they need to collaborate with team members and coworkers.
**Salary**: $45,000.00-$55,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Montreal, QC (required)
Ability to Relocate:
- Montreal, QC: Relocate before starting work (required)
Work Location: In person
-
Consultant, Service Desk Analyst
3 weeks ago
Montréal, QC, Canada Genpact Full timeJob Description - Consultant] [Service Desk Analyst, IT Support] (ITO078307) Consultant] [Service Desk Analyst, IT Support] - ITO078307 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways...
-
Consultant, Service Desk Analyst
3 weeks ago
Montréal, QC, Canada Genpact Full timeJob Description - Consultant [Service Desk Analyst, IT Support] (ITO078208) Consultant [Service Desk Analyst, IT Support] - ITO078208 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways...
-
Consultant, Service Desk Analyst
3 weeks ago
Montréal, QC, Canada Genpact Full timeJob Description - Consultant] [Service Desk Analyst, IT Support (ITO078308) Consultant] [Service Desk Analyst, IT Support - ITO078308 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways...
-
Analyst, Service Desk
2 weeks ago
Montréal, Canada Raymond James Financial Full time**Analyst, Service Desk** - 2301490 - At Raymond James, _**_we _**_develop, _**_we _**_collaborate, _**_we _**_decide, _**_we _**_deliver, and _**_we _**_improve together_. Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth...
-
Consultant] [service Desk Analyst, IT Support]
4 weeks ago
Montréal, Canada Genpact Full timeWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
Analyst IT Service Desk
2 weeks ago
Montréal, Canada Canadian National Railway Full timeAt CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...
-
Analyst IT Service Desk
6 days ago
Montréal, Canada Canadian National Railway Full timeAt CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...
-
Analyst IT Service Desk
2 weeks ago
Montréal, Canada Canadian National Railway Full timeAt CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...
-
Service Desk Analyst
3 weeks ago
Montréal, Canada Experience AI Solutions Full timeService Desk AnalystStart Date: as soon as possible.Type of employment: 12-month contractNumber of Positions: 1Location: Montreal, Quebec (3 days per week in the office, 2 days remote)Language skills: Strong English communication skills are required.Perks: Work for a multinational, award-winning, socially responsible company with an operational presence in...
-
Service Desk Analyst
3 weeks ago
montréal, Canada Experience AI Solutions Full timeService Desk AnalystStart Date: as soon as possible.Type of employment: 12-month contractNumber of Positions: 1Location: Montreal, Quebec (3 days per week in the office, 2 days remote)Language skills: Strong English communication skills are required.Perks: Work for a multinational, award-winning, socially responsible company with an operational presence in...
-
Bilingual Service Desk Analyst
4 days ago
Montréal, Canada Nova Networks Full timeNOVA Networks is seeking Bilingual Service Desk Analysts that have a strong knowledge of Office 365 and the Office suites including administration of the product \ license management. The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint. You are “cool” under pressure demeanor and confident, alert...
-
Service Desk Analyst
3 weeks ago
Montréal, QC, Canada Experience AI Solutions Full timeService Desk AnalystStart Date: as soon as possible.Type of employment: 12-month contractNumber of Positions: 1Location: Montreal, Quebec (3 days per week in the office, 2 days remote)Language skills: Strong English communication skills are required.Perks: Work for a multinational, award-winning, socially responsible company with an operational presence in...
-
Service Desk Analyst
3 weeks ago
Montréal, QC, Canada Experience AI Solutions Full timeService Desk AnalystStart Date: as soon as possible.Type of employment: 12-month contractNumber of Positions: 1Location: Montreal, Quebec (3 days per week in the office, 2 days remote)Language skills: Strong English communication skills are required.Perks: Work for a multinational, award-winning, socially responsible company with an operational presence in...
-
Service Desk Analyst
3 weeks ago
Montréal, QC, Canada Experience AI Solutions Full timeService Desk Analyst Start Date : as soon as possible. Type of employment : 12-month contract Number of Positions: 1 Location: Montreal, Quebec (3 days per week in the office, 2 days remote) Language skills : Strong English communication skills are required. Perks: Work for a multinational, award-winning, socially responsible company with an...
-
Service Desk Analyst
3 days ago
Montréal, Canada Dovre Group Full time**Introduction**: Dovre Canada Limited is pleased to offer the following opportunity: Service Desk Analyst located in Montreal **Function**: Our clients ServiceDesk in Montreal is a key pillar in enabling the customer to maximize the use of their solutions that contribute to a greener, more sustainable aviation through the enablement of flight and air...
-
[lead Consultant]
2 days ago
Montréal, Canada Genpact Full timeWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
Montréal, QC, Canada Genpact Full timeJob Description - Consultant [Service Desk Analyst, IT Support] (ITO078208) Consultant [Service Desk Analyst, IT Support] - ITO078208 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways...
-
Montréal, QC, Canada Genpact Full timeJob Description - Consultant] [Service Desk Analyst, IT Support] (ITO078307) Consultant] [Service Desk Analyst, IT Support] - ITO078307 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways...
-
Montréal, QC, Canada Genpact Full timeJob Description - Consultant] [Service Desk Analyst, IT Support (ITO078308) Consultant] [Service Desk Analyst, IT Support - ITO078308 With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways...
-
Service Desk Analyst
4 weeks ago
Montréal, QC, Canada Aversan Inc Full timeAversan Inc. ( is a reputable Engineering Company that provides expertise in the Aerospace and Defense industry. We are currently seeking a qualified Service Desk Analyst who will be part of our customer team to maximize the use of our solutions that contribute to a greener, more sustainable aviation through the enablement of flight and air traffic...
