Help Desk Technicien

3 weeks ago

Montréal QC, Canada Gildan Full time

Reporting to the Sr. Manager, Global IT Support, the chosen candidate required to be customer service oriented to provide IT Support, process incidents and service requests in our local head office. As per defined procedures the technician will gather all required information for analysis, timely processing, provide support and escalate to the next level as required. 
The role
Provide on site IT end user support services to customers and team members.
Answer customer telephone calls for various levels of IT support, open incidents on their behalf
Provide onsite IT Support to end user devices (printers, peripherals or similar)
Escalate major incidents and coordinate any/all support activities.
Perform primary analysis and triage for incidents and requests sent to the Global Service-Desk
Gather all required information and provide first level support for incidents and requests.
Perform primary analysis and data gathering of information for Application incidents.
Maintain hardware and software inventories. #LI-VG1
The requirement
College Degree in Computer Science.
Minimum of 2-3 years’ experience within a help desk environment.
Excellent knowledge of MS office 365 suite and Windows 10, Windows 11 Operating system.
Extensive knowledge of mobile device services and Management tools.
Ability to communicate easily, effectively and in a timely fashion with internal customers, internal support teams and vendors.
Knowledge of Account Management, File & Security permissions
Ability to analyze user calls and issues to effectively resolve issues.
Ability to work and perform well under pressure, flexibility in adapting to changing environment.
Knowledge of incident management tool is an asset (service now or similar).
Excellent English speaking and written skills.
Knowledge of Spanish is an asset.
Availability for working schedules (ex: 7am-3pm or 10am-6pm). This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or requiring services in a language other than French – mainly English.
What's in it for you?
Join a publicly traded company dual-listed on NYSE and TSX with great potential
Be part of a workplace where meaningful connections and teamwork are celebrated
From local to international, be ready to work alongside a diverse group of colleagues
Benefit from mentorship and continuous development opportunities
Take advantage of our attractive benefits packages
We want to get to know you better Please include your transferrable skills and unique experience in your application to help us learn more about you.
We thank all applicants for their interest, however , only those selected for interviews will be contacted.
Come as you are:
We recognize the importance of diversity, equity, and inclusion to create a meaningful, collaborative work environment. As an inclusive employer, we value and embrace all the traits that make you uniquely you and seek to provide everyone with an equal chance to succeed. Because equity and inclusion matter at Gildan.
#FindYourFit at Gildan and tailor the future of your own career.
#J-18808-Ljbffr

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