Sales Support Administrator

6 months ago

Mississauga, Canada Primeline Tools Inc. Full time

**About Us**

At Primeline Tools, we manufacture and distribute professional grade hand-tools and accessories for the Roofing, Siding, HVAC & Sheet Metal, Industrial, General Construction and Automotive trade professionals who demand the best in performance and durability on the job site. We pride ourselves on our emphasis and dedication to continually innovating and improving our products to ensure the highest quality and maximum function at a competitive price in the market. Our dedication to maintaining these values has elevated our Primegrip and Prime-Lite brand of products from humble beginnings to the forefront of the industry.

**About the Role**

Our company is growing and we are looking to add a Sales Support Administrator to our team

The Sales Support Administrator will report to the Director of Sales & Marketing, and will be responsible for providing support to the sales team throughout the sales process. They will assist our sales teams plan and execute strategies, and resolve sales-related issues in a timely manner.

This role requires excellent communication skills, a keen sense of customer satisfaction, and the ability to interact with multiple stakeholders.

**Responsibilities**
- Work closely with sales teams to prepare quote sheets and presentations on our company and product offering to new prospects, as well as to existing customers.
- Assist in developing sales plans and strategies.
- Diligently create and maintain customer files with a record of all documents and communications.
- Equip the sales team with product literature (catalogues, flyers, sell sheets, product technical sheets, price lists).
- Arrange for samples to be prepared and sent to remote sales team members, or to potential leads/key customer contacts.
- Research, investigate and evaluate prospective accounts and act as a liaison between new customers and internal departments for successful onboarding of new customers.
- Organize and coordinate trade shows by completing all necessary contracts, prepare and ship booth materials, and execute promotional campaigns to increase brand visibility.
- Resolve customer inquiries and complaints, and field customer support requests relating to product info, orders, defectives, etc.
- Oversee first orders for new customers; ensure accurate line item fill, timely delivery, prompt document flow and invoicing, first payments and 3-month evaluation of customer performance and add-on sales opportunities.
- Analyze and prepare submissions for promotional opportunities available through B2B customer accounts.
- Prepare monthly, quarterly and end of year sales performance reports for customer accounts.
- Implement price changes within ERP software and notify customers.
- Take ownership of customer account data within ERP, ensuring accuracy of data and regular input of communication for operations teams.
- Prepare monthly commission reports and submit to accounting for payment.
- Assist in other duties as directed by supervisor.

**Requirements**:

- Business degree or diploma.
- Minimum of 3 years of professional working experience in sales and/or customer service.
- Advanced MS Office skills, with particular emphasis on Outlook, Excel, Word and PowerPoint.
- Eager to learn new tools and skills to benefit themselves and the company.
- Strong written and oral communication skills with the ability to build relationships with internal and external stakeholders.
- Detail-oriented with a keen eye, coupled with strong organization skills.
- Skilled at compiling, maintaining, and analyzing data effectively to drive key business insights and implement strategies.
- Self-starter with the ability to foresee potential issues and make sound recommendations, driving positive and meaningful change in company processes and culture.
- Able to work independently with little supervision.
- Sense of urgency, and comfortable in a fast-paced sales environment.
- Class G driver’s license for potential travel to customer sites in and around the GTA.
- Fluency in French is an asset.

**Salary**: $50,000.00-$60,000.00 per year

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