Technical Support Specialist

2 months ago

Winnipeg, Canada Wallace and Wallace Fences Full time

**About the Company**

Wallace Perimeter Security is a leading provider of cutting-edge security products that safeguard people and property. We are focused on delivering superior performance to our customers with high-quality gates and security systems. As our business continues to grow, we are now seeking a **Technical Support Specialist** to join our growing team.

**Primary Tasks and Duties**:

- Answer incoming and place outbound calls to existing customers to help answer technical assistance questions and provide solutions.
- Troubleshooting company products and services, enhancing the customer experience through excellent communication of situations and solutions.
- Be the point of contact for all technical inquiries about hardware, software, or other designated client products.
- Listen attentively to customer needs and concerns, demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Clarify customer requirements, probe for understanding, use decision support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Troubleshooting electrical and mechanical circuits and components.
- Quote follow-up trips if required, and invoice for both the initial service call and any subsequent follow-up trip to ensure all services are properly billed.
- Maintain and follow-up on any scheduled work, review related reporting as required.

**Qualifications**
- 3-5 years experience in product oriented technical support.
- Construction and/or Electrical experience is considered an asset.
- Good customer service, communication and problem solving skills.
- Must be reliable and courteous.
- Effective communication skills in English, both written and verbally.
- Technical aptitude, problem solving skills and ability to prioritize multiple items at once.
- Patience in working with customers is second nature to you.

Should this opportunity interest you, please submit your resume, including salary expectations.

We appreciate the interest shown by all applicants, however only those being considered for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- RRSP match
- Tuition reimbursement

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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