Infrastructure Operations Specialist

3 weeks ago

St Catharines, Canada Meridian Credit Union Full time

**Why Meridian?**

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.

Find our story here: About Meridian

Primary focus for this role is to ensure the stability of Meridian’s Infrastructure environment to meet Meridian’s needs today and is positioned for future direction.

**Your role as a Infrastructure Operations Specialist, you will**:
Management and Decision Making
- Manage current operations environment as part of a team of Technology Specialists
- Execute defined maintenance plans as part of IT’s preventive strategy for the stability and reliability of Meridian’s infrastructure
- Provide input into defining infrastructure solutions by working with existing Technology team
- Assist in building, configuring and maintaining assigned technologies with emphasis on Microsoft stack
- Manage multiple vendors to ensure new technologies are constructed in a cost effective and business focused manner ensuring commitments are met and delivered on time
- Work on multiple projects simultaneously, ensuring that the infrastructure technology being implemented is compatible with current standards and aligned with future goals
- Working closely with project management teams, third-line infrastructure and Information Security specialists and service desk on a regular basis

Service
- Communicate issues in a timely manner and propose effective solutions to management with regards to 3rd level technology incidents (including research, analysis, and troubleshooting of a variety of undefined problems)

Impact
- Assist with managing a complex multi-vendor technology infrastructure environment at data centers and head offices
- Assist in assessing resource requirements on corporate projects as required
- Provide input into and develop project plans as required
- Due to 24/7 demand for availability of infrastructure an on-call support rotation is in place resulting in frequent requirement for unsocial hours
- Assist in identifying and escalating performance issues, and make recommendations to ensure the existing infrastructure environment operates in accordance with defined SLA’s
- Key Relationships for this role are with the following groups: Tier 1 (Service Desk), Tier 2 (Client Services), Infrastructure & Cloud Operations, Information Security and Solutions Development
- Initiates opportunities for collaboration and maintains productive relationships within the team and with the business to achieve shared goals
- Other duties as assigned

Communications
- Provide expert advice on technology operational issues and concerns, and represent team as requested
- Assist in estimating time and resources for projects
- Create and maintain build documents, Standard Operating Procedures and current state diagrams for assigned technologies
- Prepare ad hoc reports as required

**_How you will succeed:_**
- Active Directory Administration
- Active Directory Federation Services - ADFS
- SQL management and configurations
- System Center Operations Management - SCOM
- Microsoft Windows Server 2012\2016\2019
- SSL Certificate Management
- Virtual Server Technologies (VMware)
- Microsoft Systems Center
- Detail knowledge of Windows Networking Services (DNS, DHCP, DFSR)

**Join us Our team works in a hybrid environment at 3330 Bloor Street West, Toronto OR 75 Corporate Park Drive, St. Catharines.**
- Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us._

**What's in it for you?**
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success.
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
- Hybrid work arrangements with in-person office time to collaborate, innovate and form relationships with your colleagues
- This isn't your typical "corporate" job. We work hard and we have fun.

**Our story**:
Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian ha

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