Infrastructure Operations Specialist

4 weeks ago

St Catharines, Canada Meridian Credit Union Full time

Primary focus for this role is to ensure the stability of Meridian’s Infrastructure environment to meet Meridian’s needs today and is positioned for future direction.

**What you will do**:
**Management and Decision Making**
- Manage current operations environment as part of a team of Technology Specialists
- Execute defined maintenance plans as part of IT’s preventive strategy for the stability and reliability of Meridian’s infrastructure
- Provide input into defining infrastructure solutions by working with existing Technology teams
- Assist in building, configuring and maintaining assigned technologies
- Manage multiple vendors to ensure new technologies are constructed in a cost effective and business focused manner ensuring commitments are met and delivered on time
- Work on multiple projects simultaneously, ensuring that the infrastructure technology being implemented is compatible with current standards and aligned with future goals
- Working closely with project management teams, third-line infrastructure and Information Security specialists and service desk on a regular basis

**Service**
- Communicate issues in a timely manner and propose effective solutions to management with regards to 3rd level technology incidents (including research, analysis, and troubleshooting of a variety of undefined problems)
- Assist in identifying and escalating performance issues, and make recommendations to ensure the existing infrastructure environment operates in accordance with defined SLA’s
- Key Relationships for this role are with the following groups: Tier 1 (Service Desk), Tier 2 (Client Services), Infrastructure & Cloud Operations, Information Security and Solutions Development
- Initiates opportunities for collaboration and maintains productive relationships within the team and with the business to achieve shared goals
- Other duties as assigned

**Communications**
- Provide expert advice on technology operational issues and concerns, and represent team as requested
- Assist in estimating time and resources for projects
- Create and maintain build documents, Standard Operating Procedures and current state diagrams for assigned technologies
- Prepare ad hoc reports as required

**Impact**
- Assist with managing a complex multi-vendor technology infrastructure environment at data centers and head offices
- Assist in assessing resource requirements on corporate projects as required
- Provide input into and develop project plans as required
- Due to 24/7 demand for availability of infrastructure an on-call support rotation is in place resulting in frequent requirement for unsocial hours

**What you can bring to Meridian**:
**Technology Skills & Knowledge**
- Active Directory Administration
- Active Directory Federation Services - ADFS
- SQL management and configurations
- System Center Operations Management - SCOM
- Microsoft Windows Server 2012\2016\2019
- SSL Certificate Management
- Virtual Server Technologies (VMware)
- Cloud computing fundamentals - Azure
- Microsoft Systems Center
- Remote Desktop Services, Windows Virtual Desktops
- Experience with Powershell, Scripting and Automation
- Detail knowledge of Windows Networking Services (DNS, DHCP, DFSR)
- Solid Infrastructure Design, Planning, and Documentation Skills

**Non-Technical Skills**
- Able to prioritize and plan workload, in order to meet deadlines in a dynamic, fast-paced environment
- Able to adapt and architect innovative solutions to changing business needs
- Strong interpersonal skills - ability to interact with and build effective relationships at all levels of management and staff
- Promote teamwork/collaboration amongst team members and with internal/external partners to ensure productive working relationships
- Ability to share knowledge to other team members and members of our Tier 1 and 2 teams
- Service oriented and customer focused, with the enthusiasm and tenacity to meet goals and commitments of the team
- Strong written and verbal communication skills
- Results oriented with a passion for introducing cost saving initiatives
- 8 + years’ related industry/professional experience with implementing and managing technologies in a complex, multi-platform computing/network environment with responsibility for problem identification and resolution
- Experience delivering complex projects on time, to scope, and within budget
- Computer Science degree or diploma (or acceptable equivalent qualifications), with some working knowledge of ITIL principles and practices
- Microsoft Azure Certified (fundamentals) _preferred_

**Experience the difference at Meridian: What’s in it for you?**
- Opportunity to work within, create, and drive a culture of growth and innovation.
- Inspire a positive work environment and help champion quality service, innovation, teamwork to assist our Members.
- Learn voraciously, stretch you and your team’s thinking, share your knowledge and educate others
- Cultivate winning relationships & building t

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