Resort Specialist

2 days ago

St Catharines, Canada Great Blue Resorts Full time

Great Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontario’s cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and beaches.

Resort Specialist
ROLE OF A RESORT SPECIALIST
Resort Specialist Position Overview

The Resort Specialist role is designed to ensure the Corporate Objectives of maximizing profitability and Owner, Guest & Staff happiness for rental guests and potential owners by following the 3V Philosophy of Visibility, Velocity and Value. The Resort Specialist is a strong sales driver, profit focused and people oriented.
Sustaining positive relationships, ensuring customer satisfaction and strong financial returns for investors is also key.

**Skills**:
A Resort Specialist requires strong sales driving skills, ability to motivate an internal sales team, organizational skills and the ability to perform multiple revenue generating opportunities with rental guests and potential owners.

The Resort Specialist should possess the tools to effectively help the Resort Specialist in revenue generation activities, organize and provide detail administrative activities.
Responsibilities/Accountabilities

The Resort Specialist role is to help ensure the maximum profitability of all incremental business activities, while providing customer satisfaction through high standards of service and positively impacting the overall customer experience.
The Resort Specialist’s responsibilities will include but not limited to the following:
PROFITABILITY
Profitability is achieved through Revenue Generation, Expense Management and Administration.
1. Revenue Generation
a. Answer incoming calls to our rental department
b. Performs activities to achieve profitability of Rental bookings, Rental Add on Revenue and Sales Tour Bookings.
i. Be up-to-date on all local information, accommodation services and the current packages, promotions and procedures
ii. Book reservations
iv. Ensure deposits are processed as required for individual and group reservations
v. Sell activities packages including pontoon boat tours and rentals, fishing boat rentals and upgrades to reservations

**c. May perform sales related activities**:
i. Provide information about our properties for vacations and park model cottage sales tours
ii. May book sales appointments
iii. Works closely with the Resort Operations and Sales team to understand, communicate and execute marketing and communication strategy.
2. Administration
The Resort Specialist is responsible for ensuring the accuracy and completion of all rental related financial and operational administration.

a. Achieves 2021 License of Occupation and Insurance collection status by April 15th equal to 100%. 2022 Fee collections, License of Occupation and Insurance collection status by December 31st equal to 100%.
b. Monitor web sites to ensure content, including images and descriptions are correct and up to date.
c. Executes Committee Ideas to maximize profitability

HAPPINESS
The Resort Specialist is responsible for achieving Happiness of Owner, Guest & Staff through strategic people and property management.

1. People management
a. Happiness scores of + 90%
b. Positive Social Media reviews based on Company wide targets
c. Thank You communications from Owners and Guests based on Company wide targets
d. No negative feedback from Vendors and other parties
e. Overall positive staff environment

  • Resort Specialist

    2 weeks ago

    St. Catharines, Ontario, Canada Great Blue Resorts Full time

    Great Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontario's cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and...

  • Reservation Specialist

    4 days ago

    St. Catharines, Canada Great Blue Resorts ST. Catharines Full time

    Must be legally entitled to work in Canada. Great Blue Resorts is not in the position to support a work permit process for any applicant outside if Canada. **The Role** Our Resort Reservations Specialists are the first ambassadors of the business who make initial contact with anyone contacting our Central support office to speak with our Finance, HR or...

  • Reservation Specialist

    2 weeks ago

    St. Catharines, Ontario, Canada Great Blue Resorts ST. Catharines Full time

    Must be legally entitled to work in Canada. Great Blue Resorts is not in the position to support a work permit process for any applicant outside if Canada.The RoleOur Resort Reservations Specialists are the first ambassadors of the business who make initial contact with anyone contacting our Central support office to speak with our Finance, HR or Sales team,...

  • Central Res

    1 week ago

    St. Catharines, Ontario, Canada Great Blue Resorts Full time

    Great Blue Resorts owns and operates 8 private resort lakefront properties located throughout Ontario's cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and...

  • Reservation Agent

    1 week ago

    St. Catharines, Ontario, Canada Great Blue Resorts Full time

    Our Resort Reservations Specialists are the first ambassadors of the business who make initial contact with anyone contacting our Central support office to speak with our Finance, HR or Sales team, book a vacation or book a sales tour visit and building that first impression of our business.What's in it for you? Competitive compensation Opportunity to work...

  • Collections Specialist, Financial Services

    2 weeks ago

    St. John's, Newfoundland and Labrador, Canada Saint John Full time

    Wyndham Hotels & Resorts is now seeking a Collections Specialist, Financial Services to join our team in Saint John New Brunswick. Why Wyndham? By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to...

  • Collections Specialist, Financial Services

    2 weeks ago

    St. John's, Newfoundland and Labrador, Canada Wyndham Hotels & Resorts Full time

    Wyndham Hotels & Resortsis now seeking aCollections Specialist, Financial Services to join our team in Saint John New Brunswick.Why Wyndham?By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the world, where we strive to deliver the...

  • sous-chef

    2 months ago

    St. Andrews, Canada The Algonquin Resort Full time

    Education: Other trades certificate or diplomaExperience: 1 year to less than 2 yearsTasksMaintain records of food costs, consumption, sales and inventoryAnalyze operating costs and other dataDemonstrate new cooking techniques and new equipment to cooking staffSupervise activities of specialist chefs, chefs, cooks and other kitchen workersInstruct cooks in...

  • sous-chef

    2 months ago

    St. Andrews, Canada The Algonquin Resort Full time

    Education: Expérience: EducationOther trades certificate or diplomaTasksMaintain records of food costs, consumption, sales and inventoryAnalyze operating costs and other dataDemonstrate new cooking techniques and new equipment to cooking staffSupervise activities of specialist chefs, chefs, cooks and other kitchen workersInstruct cooks in preparation,...

  • sous-chef

    4 weeks ago

    St. Andrews, Canada The Algonquin Resort Full time

    Education: Expérience: EducationOther trades certificate or diplomaTasksMaintain records of food costs, consumption, sales and inventoryAnalyze operating costs and other dataDemonstrate new cooking techniques and new equipment to cooking staffSupervise activities of specialist chefs, chefs, cooks and other kitchen workersInstruct cooks in preparation,...

  • sous-chef

    2 weeks ago

    St. Andrews, Canada The Algonquin Resort Full time

    Education: Expérience: EducationOther trades certificate or diplomaTasksMaintain records of food costs, consumption, sales and inventoryAnalyze operating costs and other dataDemonstrate new cooking techniques and new equipment to cooking staffSupervise activities of specialist chefs, chefs, cooks and other kitchen workersInstruct cooks in preparation,...

  • sous-chef

    4 weeks ago

    St. Andrews, Canada The Algonquin Resort Full time

    Education: Other trades certificate or diplomaExperience: 1 year to less than 2 yearsTasksMaintain records of food costs, consumption, sales and inventoryAnalyze operating costs and other dataDemonstrate new cooking techniques and new equipment to cooking staffSupervise activities of specialist chefs, chefs, cooks and other kitchen workersInstruct cooks in...

  • Chef de Partie

    4 weeks ago

    Fort St. John, Canada Chances Casino FSJ, Just Jacks Pub and Banquets Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: No degree, certificate or diploma - Experience: 1 year to less than 2 years **Work setting**: - Formal dining room - Restaurant - Bar - Hotel, motel, resort - Bistro - Café **Ranks of chefs**: - Chef de partie **Tasks**: - Supervise activities of specialist chefs,...

  • Chef de Partie

    1 day ago

    Fort St. John, Canada Chances Casino FSJ, Just Jacks Pub and Banquets Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: No degree, certificate or diploma - Experience: 1 year to less than 2 years **Work setting**: - Formal dining room - Restaurant - Bar - Hotel, motel, resort - Bistro - Café **Ranks of chefs**: - Chef de partie **Tasks**: - Supervise activities of specialist chefs,...

  • chef de partie

    3 weeks ago

    Fort St. John, Canada Chances Casino FSJ, Just Jacks Pub and Banquets Full time

    Education: No degree, certificate or diplomaExperience: 1 year to less than 2 yearsWork settingFormal dining roomRestaurantBarHotel, motel, resortBistroCaféRanks of chefsChef de partieTasksSupervise activities of specialist chefs, chefs, cooks and other kitchen workersInstruct cooks in preparation, cooking, garnishing and presentation of foodPrepare and...

  • chef de partie

    1 month ago

    Fort St. John, Canada Chances Casino FSJ, Just Jacks Pub and Banquets Full time

    Education: No degree, certificate or diplomaExperience: 1 year to less than 2 yearsWork settingFormal dining roomRestaurantBarHotel, motel, resortBistroCaféRanks of chefsChef de partieTasksSupervise activities of specialist chefs, chefs, cooks and other kitchen workersInstruct cooks in preparation, cooking, garnishing and presentation of foodPrepare and...

  • chef de partie

    4 weeks ago

    Fort St. John, Canada Chances Casino FSJ, Just Jacks Pub and Banquets Full time

    Education: Expérience: EducationNo degree, certificate or diplomaWork settingFormal dining roomRestaurantBarHotel, motel, resortBistroCaféRanks of chefsChef de partieTasksSupervise activities of specialist chefs, chefs, cooks and other kitchen workersInstruct cooks in preparation, cooking, garnishing and presentation of foodPrepare and cook complete meals...

  • chef de partie

    1 week ago

    Fort St. John, Canada Chances Casino FSJ, Just Jacks Pub and Banquets Full time

    Education: Expérience: EducationNo degree, certificate or diplomaWork settingFormal dining roomRestaurantBarHotel, motel, resortBistroCaféRanks of chefsChef de partieTasksSupervise activities of specialist chefs, chefs, cooks and other kitchen workersInstruct cooks in preparation, cooking, garnishing and presentation of foodPrepare and cook complete meals...