French Bilingual Specialist

6 months ago

North York, Canada JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Successful Account Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:

- Are very comfortable communicating with customers in a metrics-driven environment
- Are able to navigate multiple technologies while staying engaged our customers
- Demonstrate resiliency, and extreme adaptability in a fast-paced environment
- Possess strong customer focus with the ability to have detailed conversations with our customers
- Take ownership of each customer interaction while treating customers with respect and responding with empathy
- Document customer account activities thoroughly and concisely
- Demonstrates personal excellence including punctuality, integrity, and accountability
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Make appropriate decisions on behalf of our customers quickly and effectively
- Effectively prioritize work to ensure efficiency
- Are required to abide by all applicable regulatory and department practices and procedures
- Have the ability to work independently and in a team environment
- Think critically and exercise independent judgement

If you bring that, we’ll take care of the rest When you join JPMorgan Chase & Co., we'll:

- Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
- Provide opportunities for professional growth and advancement
- Provide a work environment of high energy employees that are trained, coached, focused, and driven
- Provide paid classroom and on the job training, including industry leading benefits that start on day 1
- Respect and value diversity, integrity, and teamwork

**Qualifications**:

- High School diploma/GED required
- Must be willing to work in an environment that requires 100% phone-based customer interaction
- Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face

**Work Schedule**:
This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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