Client-family Advisor
1 month ago
**Responsibilities**:
Members of the Client & Family Advisor group are expected to participate fully in all meetings and project discussions. Meetings occur bi-monthly (occasionally additional meetings are called) and typically in the evenings and last approximately two hours. Members of this group engage with staff members on a variety of topics and projects such as new policies, procedures, programs etc. Advisors are also provided opportunities to give additional insights through surveys or other types of feedback requests, taking part in special committees such as designing new websites, interviews for senior staff roles, or by sharing their stories and experiences within their level of comfort.
This group is an integral part of CMHA’s commitment to Client and Family-centred care and we rely on this group to help us to improve the client and family experiences and to identify the potential impacts of new or changing policies and procedures. Advisors are expected to be willing to learn, respect diverse opinions and experiences and be reliable and punctual members of the group.
**Requirements**:
- Must have had a care experience with CMHA York Region & South Simcoe within the past three years, either as a client or as a family member (anyone the client defines as family).
- Commit to attending monthly policy and practice group meetings (typically no meetings in July, August or December)
- Comply with CMHA’s Code of Conduct and Privacy/Confidentiality policies.
- Complete all required training and paperwork
**Skills/Attributes**:
- Active listening
- Excellent verbal and written communication
- Comfortable speaking in front of/with a group
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