IT Support Analyst Ii

4 days ago

Winnipeg, Canada Clear Concepts Full time

We're looking for an **IT Support Analyst II** in **Winnipeg** to join our team.

Clear Concepts is an IT award-winning company based in Winnipeg. We have been in business for over 20 years, assessing, deploying, and maintaining technology for business and non-profit organizations in Healthcare, Education, Transportation, etc. not only in Winnipeg but throughout Western Canada.

Our diverse team consists of people who thrive on the excitement of collaboration and the discovery of new opportunities.

We are looking for an **adaptable**, **self-motivated**, and **passionate** IT Support Analyst II. This role is very client-focused, requiring excellent communication skills, strong attention to detail and a professional image, as you will play a key role in supporting our high-profile clients.

**Education and Work Experience**:

- Degree or diploma in a computer-related program at an accredited technical college Or equivalent certifications
- 2+ years of experience in a technology environment or similar role
- Previous experience in a customer services role is considered an asset
- Previous work for a Managed Service Provider is considered an asset

**Qualifications and Skills**:

- An up-to-date IT qualification (Microsoft, Cisco, CompTIA etc.)
- A recent Microsoft Associate certification (or equivalent) is considered an asset
- Excellent verbal and written communication skills in English
- Excellent customer services and interpersonal skills
- Attention to detail

**Knowledge**:

- Software & Hardware configuration and troubleshooting
- Microsoft networking troubleshooting operations
- MS Office 365 administration (Exchange Online, Office Online Apps, OneDrive for Business, and Teams)
- Configuration and troubleshooting of Windows 10 & 11
- Troubleshooting of Windows Server 2016, 2019 & 2022
- Android and iPhone iOS
- MacOS

**Abilities**:

- Ability to follow instructions, both written and verbal
- Ability to creatively problem solve
- Ability to work under pressure in a time-sensitive environment
- Ability to priorities and multitask based on changing priorities
- Ability to work independently and seek out assistance as required

*Driving license is considered an asset

What you will do
- Work on escalated tickets
- Consult user guides, technical manuals and other documents to research and implement solutions
- Reproduce, diagnose, and resolve technical problems encountered by clients, where required providing advice and training to clients
- Work to resolve client’s technical issues within the SLA provided
- Accurately log the support provided and time taken in the helpdesk software
- Pick up tickets from the appropriate ticket queue
- Document solutions to the technical problems experienced in our internal knowledgebase
- Work with the team to maintain our client’s documentation
- Assisting with the smooth operation of all aspects of the Managed Services team
- Work as part of a shift rotation to provide support for all our client
- Clear concepts is committed to creating a diverse environment and is proud to be an equal opportunity employer._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift

Work Location: In person

  • IT Support Analyst Ii

    3 months ago

    Winnipeg, Canada Clear Concepts Full time

    We're looking for an **IT Support Analyst II** in **Winnipeg** to join our team. Clear Concepts is an IT award-winning company based in Winnipeg. We have been in business for over 20 years, assessing, deploying, and maintaining technology for business and non-profit organizations in Healthcare, Education, Transportation, etc. not only in Winnipeg but...

  • Actuarial Analyst Ii

    4 months ago

    Winnipeg, Canada Manitoba Public Insurance Full time

    Overview: As the Actuarial Analyst II, you will be responsible for conducting analyses on rate setting, reserving, claims and revenue forecasting, stochastic modelling, reinsurance pricing and commutations and other actuarial analyses on an as needed basis. The Actuarial Analyst II will also collaborate with staff from other areas such as Pricing,...

  • IT Support Analyst

    3 months ago

    Winnipeg, Canada People Corporation Full time

    We are seeking a IT Support Analyst to join our team in Winnipeg, Manitoba. As IT Support Analyst, you will provide Tier I & II support in a multi-faceted role handling both frontline Service Desk support and customer service, along with Tier I & II end user equipment support, troubleshooting, maintenance, and repair. You will maintain adequate stock of...

  • Analyst Ii, Qc Laboratory Services

    4 months ago

    Winnipeg, Canada Emergent Biosolutions Full time

    Those who join Emergent BioSolutions feel a sense of ownership about their future. You will excel in an environment characterized by respect, innovation and growth opportunities. Here, you will join passionate professionals who advance their scientific, technical and professional skills to develop products designed-to protect life. ANALYST II, QC LAB...

  • Credit Analyst Ii- Ag. Services

    3 months ago

    Winnipeg, Canada TD Bank Full time

    **Credit Analyst II- Ag. Services**: - 425022BR **Job Category - Primary** - Commercial Banking **Work Location** - 360 Main Street (Winnipeg) **Employment Type** - Regular **City** - Winnipeg **Time Type** - Full Time **Province/State** - Manitoba **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** **Job...

  • Facilities Support Specialist

    2 weeks ago

    Winnipeg, Manitoba, Canada River Ridge II Retirement Residence Full time

    Job Summary:River Ridge II Retirement Residence is seeking a Part-Time Maintenance Assistant to support our facilities team.Key Responsibilities:Assist in the maintenance and repair of our facilities, including plumbing, electrical work, painting, and cleaning.Perform duties related to building and grounds maintenance, ensuring a safe and comfortable...

  • Facilities Support Specialist

    3 weeks ago

    Winnipeg, Manitoba, Canada River Ridge II Retirement Residence Full time

    Job Summary:River Ridge II Retirement Residence is seeking a Part-Time Maintenance Assistant to support our facilities team.Key Responsibilities:Assist in the maintenance and repair of our facilities, including plumbing, electrical work, painting, and cleaning.Perform duties related to building and grounds maintenance, ensuring a safe and comfortable...

  • Technical Support Supervisor

    4 months ago

    Winnipeg, Canada Evident IT Inc. Full time

    Education: - Expérience: **Education**: - College/CEGEP **Work setting**: - Help desk **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and...

  • Front Desk Coordinator

    4 days ago

    Winnipeg, Manitoba, Canada River Ridge II Retirement Residence Full time

    Job Summary:River Ridge II Retirement Residence is seeking a skilled and compassionate Receptionist/Health Care Aide to join our team.Key Responsibilities:Provide exceptional customer service to residents, families, and visitors.Manage and coordinate resident and employee messages using various methods.Assist with Health Care Aide duties as required.Utilize...

  • Front Desk Coordinator

    4 days ago

    Winnipeg, Manitoba, Canada River Ridge II Retirement Residence Full time

    Job Summary:River Ridge II Retirement Residence is seeking a skilled and compassionate Receptionist/Health Care Aide to join our team.Key Responsibilities:Provide exceptional customer service to residents, families, and visitors.Manage and coordinate resident and employee messages using various methods.Assist with Health Care Aide duties as required.Utilize...

  • IT Support Analyst

    3 months ago

    Winnipeg, Canada Clear Concepts Full time

    We're looking for an **IT Support Analyst** to join our team. Clear Concepts is an IT award-winning company based in Winnipeg. We have been in business for 20 years, assessing, deploying, and maintaining technology for business and non-profit organizations in Healthcare, Education, Transportation, etc. not only in Winnipeg but throughout Western...

  • Recreation Activities Coordinator

    2 weeks ago

    Winnipeg, Manitoba, Canada River Ridge II Retirement Residence Full time

    Job Summary:River Ridge II Retirement Residence is seeking a Full Time Recreation Aide to support the Health and Wellness Director in planning and implementing recreational activities for residents.Key Responsibilities:Assist in setting up and cleaning up after recreational activities, including sports, games, movies, crafts, and music.Work with residents to...

  • Recreation Activities Coordinator

    2 weeks ago

    Winnipeg, Manitoba, Canada River Ridge II Retirement Residence Full time

    Job Summary:River Ridge II Retirement Residence is seeking a Full Time Recreation Aide to support the Health and Wellness Director in planning and implementing recreational activities for residents.Key Responsibilities:Assist in setting up and cleaning up after recreational activities, including sports, games, movies, crafts, and music.Work with residents to...

  • IT Support Analyst

    4 months ago

    Winnipeg, Canada Clear Concepts Full time

    We're looking for an **IT Support Analyst** in **Winnipeg** to join our team. Clear Concepts is an IT award-winning company based in Winnipeg. We have been in business for 20 years, assessing, deploying, and maintaining technology for business and non-profit organizations in Healthcare, Education, Transportation, etc. not only in Winnipeg but throughout...

  • Data Analyst

    4 months ago

    Winnipeg, Canada Atlantis IT group Full time

    **Hello ,** **Hope you are doing good..!!!** **This is Paul from Atlantis IT Group.** **Role **:Data Analyst** **Location : Toronto,ON (3days work from office )** **Duration : Long Term** Role name: Data Analyst Role Description: Liaises with business stakeholders and other teams to understand business objectives and design a solution that will meet...

  • Early Childhood Educator Ii

    3 weeks ago

    Winnipeg, Canada Bridgwater Montessori Academy Full time

    We are a private Montessori school seeking a dedicated ECE II (Early Childhood Educator Level II) to join our team. As an ECE II, you will play a crucial role in providing quality care and education to young children. **Only those with a ECE II certification valid in Manitoba will be considered for this position.** Knowledge of the Montessori Method is an...

  • Support Analyst

    2 weeks ago

    Winnipeg, Canada Horizon Computer Solutions Inc. Full time

    As a leading IT provider in Saskatchewan, Horizon is extremely proud to deliver IT solutions, managed services, and professional services to organizations across Western Canada. Founded in 1995, Horizon currently employs over 50 full-time employees with headquarters in Saskatoon and locations in Regina, Calgary, Winnipeg, and Toronto. Horizon is currently...

  • Support Analyst

    2 weeks ago

    Winnipeg, Canada Horizon Computer Solutions Inc. Full time

    As a leading IT provider in Saskatchewan, Horizon is extremely proud to deliver IT solutions, managed services, and professional services to organizations across Western Canada. Founded in 1995, Horizon currently employs over 50 full-time employees with headquarters in Saskatoon and locations in Regina, Calgary, Winnipeg, and Toronto. Horizon is currently...

  • Nurse II

    22 hours ago

    Winnipeg, Manitoba, Canada Pan Am Clinic Full time

    Seeking a Nurse II Abortion Program professional to provide high-quality, safe, and confidential clinical care and education on women's reproductive health, including medical and surgical abortion. Job Details: Internal/External Posting Union: MNU Salary Range: $39.233 to $48.129/hour Opportunity: Nurse II Abortion Program Site/Base Location: Women's...

  • Nurse II Position

    13 hours ago

    Winnipeg, Manitoba, Canada Pan Am Clinic Full time

    Job Title: Nurse IIJob Summary:We are seeking a skilled and compassionate Nurse II to join our team at the Women's Health Clinic. As a Nurse II, you will provide high-quality, safe, and confidential clinical care and education on women's reproductive health, including medical and surgical abortion.Key Responsibilities:Provide clinical care and education to...