Pro Desk Specialist
2 weeks ago
**About the Euro Tile & Stone**:
Euro Tile & Stone provides carefully curated collections of porcelain tile, marble and countertops sourced all over the world coupled with exceptional service, expertise and supply chain to deliver an excellent client experience. We help to transform our client’s space to create the atmosphere, the vibe, the feeling they’re looking for.
Who we serve: for over 30 years, we have been serving homeowners, designers, architects, builders, retailers, contractors and renovators. You will have the opportunity to touch every aspect of the business and truly influence yours and the company’s success.
**Benefits**:
Dental care, Disability insurance, Employee assistance program, Extended health care, Life insurance, Paid time off, Wellness program.
**Salary**:
Starting from $20.00 per hour
**Position Details**:
Euro Tile & Stone is looking for a customer focused Pro Desk Specialist. Being the primary point of contact for our contractor customers, you will have the opportunity to directly impact the success of our client’s business, often working directly with business owners. Join us to be a part of our growing and evolving team. We are looking for someone to help build and support our existing Pro Centre and Commercial customers. Duties include, but are not limited to:
- Build professional relationships with our B2B clients, many of whom are entrepreneurs/business owners, to become their resource of choice and positively impact their business success
- Provide exceptional service, consultation, and customer experience to anyone who either enters our store or contacts us
- Proactively driving sales and assessing contractor needs on a continuing basis
- Place orders for commercial (B2B) customers, process transactions for customers
- Ensure client’s requirements are met, including timelines, inventory levels, processing orders/payment and communicating with all parties involved
- Perform order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues
- Coordinate successful completion of projects and orders for commercial customers
- Provide customers with suggestions for additional items they may need (Add-on sales)
- Have a great understanding of our vast product types and collections including continually and proactively familiarizing yourself with new products; in addition to the training provided
- Understand technical nuances of similar products and be able to provide recommendations based on client’s needs
- Provide coverage to assist with retail/B2C clients for technical aspects when necessary
- Informing customers on pricing, options, or status on pending orders
- Teamwork. That means collaborating with other Associates and working harmoniously with other business units including Account Managers, Showroom Consultants, Logistics Managers, Operations Managers, etc. As well, assisting the Order Desk, Service Desk, and Showroom, as needed
- Keep shelves and displays stocked, and correctly displayed
- Participate in events after hours that we will host or attend (not mandatory but encouraged in order to build deeper relationships)
**What You Bring to the Role**:
- Previous experience in Commercial Sales, sales support, Order Desk, or similar role in the building industry
- A desire to build relationships and connect with members of the industry
- An understanding that the client is central to everything we do
- Ability to multi task effectively
- Mature, positive, friendly, courteous attitude
- Highly detailed and precision oriented. Accuracy in this position is a must
- Taking initiative to ensure understanding of a client’s exact requirements
- Proactively identify potential problems and taking care of them before they might escalate
- Able to learn, and use technology (ERP, Microsoft Office, and specifically Excel). We will train you on our systems in your first week.
**Nice to Haves**:
- Other languages. We’re an international company. Tell us about any other languages you speak
**Why Join**:
At Euro Tile and Stone our four guiding principles are to treat clients like family, only sell high quality products we believe in, invest to have plenty on hand inventory, and hire people who share our passion and values. We are dedicated to continuing to offer outstanding service and care to each and every one of our clients. With over 30 years in the business, we have an unwavering focus on building relationships and our clients appreciate that.
- You get to work directly with other businesses and entrepreneurs, often as their first point of contact, so you get to make a tangible impact to their success.
- We have a strong commitment to our employees just as we do our clients because we recognize that our people are fundamental to the success and growth of our business
- You’ll get the freedom to express your talents in your unique way
- You’ll receive a compet
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