Clinical Receptionist Assistant, Primary Care

1 month ago

London, Canada St. Joseph's Health Care London Full time

Posting # 52418 - [ Non-Union ]

Clinical Receptionist Assistant, Primary Care Diabetes Support Program

Primary Care Diabetes Support Program
Family Medical Centre - London, ON
Part Time

The St. Joseph's Family Medical Centre was the first community-based Family Medical Centre in Canada. It was founded in 1969 as a partnership with the University of Western Ontario, St. Joseph's Hospital, and the College of Family Physicians of Canada. The facility at 346 Platt's Lane has been in operation since 1985.

The Primary Care Diabetes Support Program provides diabetes care, support and education for individuals diagnosed with diabetes, who are dealing with various challenges that make managing diabetes more difficult, such as poverty, language barriers, social isolation, addictions or mental illness. The program also provides diabetes care to individuals without a family doctor.

The Clinical Receptionist Assistant enables improved patient flow and ensures continued quality for the unit by scheduling and registering patients, assisting with infection control by completing screening processes, and ensuring exam rooms and areas are stocked with necessary supplies. The PCDSP -CRA is also responsible for obtaining and entering clinical information like height and weight on the patient record and reports any pertinent findings to the team as necessary. They may also be required to assist with patient care needs, including lifts and transfers.

**Essential Qualifications**
- Ontario Secondary School Diploma or recognized equivalent by the Province of Ontario
- Graduate of a recognized Medical Office Assistant certificate program
- 2 years clerical experience in medical office or clinic setting
- Strong customer service focus and ability to work in a team setting as well as independently
- Excellent organizational, interpersonal, and communication skills
- Ability to work quickly and accurately in a busy clinic environment
- Good judgment and decision-making skills required to ensure all necessary information is collected as per individual circumstances
- Knowledge of customer/client services and office administration policies and procedures
- Knowledge of Cerner patient care systems with Power Chart preferred
- Knowledge of a Safety Culture in a Health Care Setting in compliance with OHSA
- Excellent knowledge of medical terminology
- Demonstrates a professional and positive and professional attitude toward supporting internal and external customers
- Demonstrated ability to work effectively in a team environment with frequent interruptions

**Preferred Qualifications**
- Proficiency in French would be an asset
- Graduate of a recognized Medical Office Administration diploma program
- Previous experience working with patient with Diabetes, Endocrine and Metabolic illnesses

**Teaching and Research**
- St. Joseph's Health Care London through its affiliation with Western University and Fanshawe College is a leading research and teaching hospital. As an employee of St. Joseph's you will be expected to engage in role related teaching and research activities in addition to any of your clinical duties

**Immunization Requirements**
- Provide documentation you have received two doses of the Covid-19 vaccine (primary series, boosters and/or XBB) OR one dose of XBB vaccine at least 14 days prior to the start date.
- Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox)
- Provide documentation of the Tuberculosis skin testing

**Posting date**: January 25, 2024
**Submission deadline**: January 31, 2024

**Michelle Robertson, Human Resources**
- Your interest in this opportunity is appreciated._
- Only those under consideration will be contacted._

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