Customer Service Supervisor

3 weeks ago

Mississauga, Canada Eaton Full time

Eaton’s ES AMER ARS division is currently seeking a Customer Service Supervisor. This position is based at our Mississauga, ON location and benefits will be offered Day 1.

**What you’ll do**:
The Customer Service Supervisor will lead a team of 3 Customer Service Representatives and function as the primary contact for assigned electrical distributor customers in BC, SK, and AB territories.
- Organize workflow and ensuring that employees understand their duties or delegated tasks.
- Be accountable for ensuring orders are received into the ERP system and/or other support databases.
- Monitor employee productivity and providing constructive feedback/coaching and training.
- Maintain Customer Master and Training Manual.
- Assess current practices for continuous process improvements.
- Assist in product allocation and order management in Mississauga and Calgary plant.

**Qualifications**:
Required (Basic) Qualifications:

- Degree or diploma from an accredited institution
- Minimum of 2 years of supervisor/manager experience in customer service
- Must be legally authorized to work in Canada without company sponsorship now or in the future.

Preferred Qualifications:

- Degree or diploma in Business or Communications from an accredited institution

**Skills**:

- Strong communication skills
- Strong Microsoft Office skills, including Excel
- Working knowledge of SAP
- Bilingual
- English/French is an asset, but not required

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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