Customer Service Supervisor

4 weeks ago


Mississauga, Canada Bureau Veritas Full time

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you

**Imagine being surrounded by the brightest minds in the industry**

Bureau Veritas is looking for a

**Customer Service Supervisor - Environmental Customer Service**

Join our talented team of experts in the scientific field to advance your technical knowledge and advance your career. Every day we go above and beyond to deliver innovative solutions to help our clients make important decisions that directly impact the community and the environment.

**As a Customer Service Supervisor, your main responsibilities are**:

- Provide support for situational activities of either: CET Leads, Project Managers and Project Support OR Change Order Support and Customer Support.
- Lead and manage the systemic effectiveness of the Customer Experience Teams (CETs).
- Develop and monitor Key Performance Indicators (KPI’s) to measure individual and team effectiveness, including running monthly KPI stat reports for each CET group.
- Monitor and evaluate functional performance of CET members, conduct regular coaching sessions, identify opportunities for improvement and develop action plans to ensure continuous growth and effectiveness of service skills and technical expertise
- Provide clear direction, coaching and support to CET members to ensure efficient, effective and professional client interactions with internal/external customers
- Provide support and guidance to CET Leads to ensure successful implementation of CET model
- Complete daily check-in with applicable CET members
- Provide support as point of escalation for stalled situational issues and/or issues beyond CET Lead’s control or authority.
- Review, streamline and develop/update departmental processes and work instructions to ensure a high-level “customer experience”, consistency and maximize team efficiencies, while maintaining a focus on quality, innovation and continuous improvement.
- Participate in cross-functional meetings, as required, to help ensure customer expectations are met and/or concerns are resolved in a timely manner
- Facilitate dialogue with Sales and CET leads to monitor client experience feedback, discuss sales pipeline, potential client on-boarding, systemic client concerns and targeted priorities.
- Coordinate and facilitate weekly team meetings and CET lead meetings
- Consult with CET lead to ensure adequate team coverage and opportunities for competency development and cross training
- Monitor and ensure the CET’s Compliant Pro readings and training requirements are up to date.
- Monitor staffing needs, initiate hiring requests (as required), participate in interviewing process and provide hiring recommendations
- Initiate LPRs for process improvement and complete test plans as assigned
- Develop and implement training programs to support CET competency development, team bench strength and succession planning
- Develop and implement onboarding program to support successful integration into CET team.
- Approve timesheets and coordinate/approve team vacation requests
- Approve internal and external subcontract invoices.
- Complete formal CET performance reviews: quarterly and annually
- Monitor, manage and report out on monthly performance to P&L budgetary targets and deviations
- Monitor and manage daily summaries and reports as required including workload backlog summaries and shipping summaries.
- Prepare weekly and monthly Management reports, as required.
- Support Digital Solution team in Customer Portal support, Client set up, online prepayment system and CET usage and promotion to Bureau Veritas client base.
- Participate in annual departmental budgeting process and provide recommendations
- Ensure adherence to BV’s quality systems QA/QC, SOP's and external accreditation requirements.
- Ensure BV’s safety policies are communicated and adhered to by all staff.
- Responsible for ensuring "Good Housekeeping" standards are met or exceeded.
- Other duties as assigned.

**You are the ideal Customer Service Supervisor, if you have**:

- B. Sc. or equivalent with at least (5-7) years’ experience in the environmental industry;
- At least 3 years of Team Leader or Supervisory experience
- Strong, demonstrated leadership skills and experience.
- Ability to coach, mentor and motivate CET members
- Ability to communicate effectively and work collaboratively with lab operations, business develop and the CET members.
- Excellent oral and written communication skills in English (French is an asset);
- Excellent computer skills;
- Must have lims knowledge
- Excellent interpersonal communication;
- Must be organized, detail-oriented, and focused;
- Must have superior multitasking skills and abi



  • Mississauga, Canada Human Appeal Full time

    Here at **Human Appeal**, we have an exciting opportunity for a **Customer Service Supervisor** to join our team based in Mississauga, Canada. You will be joining us on a full-time basis. In return, you will receive a competitive salary with company benefits! Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid,...


  • Mississauga, Canada ND Energy Full time

    Energy Consulting Company currently has a **Customer Service Supervisor **position available for a Head Office, located in Mississauga. We are looking for an organized and highly motivated individual with that can prioritize and work under pressure to meet tight deadlines. The Customer Service Supervisor reports directly to the Vice President and is...


  • Mississauga, Canada SodaStream Full time

    The Customer Service Supervisor at SodaStream is vital in managing our consumer interactions and service data analytics for the North American market. This position is based in Mississauga and requires a highly analytical, organized, and communicative individual who will be the primary liaison between the business and third-party call centers. The supervisor...


  • Mississauga, Canada national tire sales & service Full time

    **Position title**: Customer Service Representative As a Customer Service Representative you will be the first point of contact for customers and you will provide administrative support across the office. You will handle the flow of people through the tire shop and ensure that all receptionist responsibilities are completed accurately and delivered with...


  • Mississauga, Canada Village Juicery Inc. Full time

    **Customer Service Supervisor** We’re in business to make people feel great. Village Juicery is a leading plant-based company servicing over 400+ customers in the GTA. All of the products we offer are certified organic, plant-based, and made fresh daily. Today, we proudly offer our customers a wide range of products including cold pressed juices, salads,...


  • Mississauga, Canada Gay Lea Foods Full time

    Gay Lea Foods is a proud Canadian owned dairy food and beverage company with a robust portfolio that includes 7 established brands such as Gay Lea Butter, Nordica Cottage Cheese, Ivanhoe Cheese, Salerno Cheese and Hewitt’s Dairy. Our wide range of products are sold in Retail, Foodservice, Industrial, Co-pack and Export markets, developed and produced out...


  • Mississauga, Canada Valvoline Global Full time

    **Why Valvoline Global Operations?** Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one...

  • Customs Supervisor

    3 weeks ago


    Mississauga, Canada Schenker of Canada Full time

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual back-grounds, perspectives and skills. Together as one team, we are Here to...

  • Customer Care Lead

    3 weeks ago


    Mississauga, Canada Epiroc Customer Center Full time

    _**Customer Care Lead - Mississauga, ON**_ **RESPONSIBILITIES**: Provide technical/commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...


  • Mississauga, Canada Stealth Monitoring Full time

    **Position Summary** As Customer Service Supervisor, you are the customer service superstar that we rely on to handle our most complex problems while providing support to your staff whenever required. As Supervisor you are the most knowledgeable and experienced member of our team, with a deep understanding of the operations of Remote Concierge and Stealth,...


  • Mississauga, Ontario, Canada AmerisourceBergen Full time

    About the Team:Our Operations Supervisors - Customer Services play a vital role in ensuring the smooth delivery of customer services. As a key member of our operations team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences.Responsibilities:Capturing and meeting...


  • Mississauga, Canada Sinclair Dental Co. Ltd. Full time

    Sinclair Dental, a leading name in the Dental industry, is seeking an experienced and detail-oriented National CSR Supervisor to join our dynamic team. **About the Role**: **Qualifications**: - Proven experience in a supervisory role within customer service. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and...


  • Mississauga, Canada Porter Airlines Inc. Full time

    Job Summary: The CSR Supervisor, YYZ is a member of the Airport Operations leadership team and is responsible for Porter’s aircraft turn performance, passenger service experience, and team member experience at the YYZ Hub. The Supervisor is accountable for the station’s consistent execution to defined safety, commercial, operational, passenger service...


  • Mississauga, Canada McCormick Canada Full time

    You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we're only getting started. At McCormick, we're always looking for new people to bring their unique flavor to our team. McCormick employees - all 14,000 of us across the world - are what makes this company a great place to work. We are looking to hire an Customer Service...

  • Customer Service

    7 days ago


    Mississauga, Canada AmerisourceBergen Full time

    Customer Service & Operations Supervisor page is loaded Customer Service & Operations Supervisor Apply locations CAN > ON > Mississauga > Viscount time type Full time posted on Posted Yesterday job requisition id R251741 Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and...


  • Mississauga, Canada Nissan Full time

    With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward. We are...


  • Mississauga, Canada VP Automotive Service Center Full time

    **About us** VP Automotive Service Center Providing Automotive Service Expertise for over 20 years. **Description**: The customer service advisor is the first point of contact for our clients. Therefore, this position requires strong customer service skills, good technical knowledge. The day to day responsibility is to ensure an excellent customer...

  • Supervisor, Customs

    3 weeks ago


    Mississauga, Canada XPO Logistics Full time

    **Solutions driven success.** XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive...

  • Supervisor, Customs

    3 weeks ago


    Mississauga, Canada XPO Logistics Full time

    **Solutions driven success.** XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive...


  • Mississauga, Canada lliance Ground International Full time

    Passenger Service Supervisor Apply locations Mississauga, ON time type Part time posted on Posted 3 Days Ago job requisition id R-107385 Job Description: From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you’ll ensure our traveling customers are kept well-informed and are in the right place at the right time....