Customer Service Supervisor

4 months ago

Mississauga, Canada Valvoline Global Full time

**Why Valvoline Global Operations?**

Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving unparalleled product innovation and sustainable business solutions.

**Our corporate values of care, integrity, passion, unified, and excellence** shape everything we do. Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great.

When you join Valvoline Global, you join a culture that is committed to: treating all people with care, operating with integrity, striving for excellence in everything we do, showing passion about delivering on our commitments, and being unified in all our enterprise endeavors.

**Careers for the Driven**

Valvoline has a rewarding opportunity as a **Customer Service Supervisor**. We whole-heartedly adopt a ‘never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we’re looking for good people to join our team. You bring your skills, talents, and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company.

**How You’ll Make an Impact**
- Monitor and supervise the sales order process for the Customer Service team - includes orders, corrections, returns and other items.
- Be a point of escalation for orders, account issues or customer inquiries that cannot be handled by a Customer Service Representative; this may include interactions with Operations and the Sales team of th area you support.
- Monitor transaction flow to ensure the best use of resources and identify areas of improvement; this includes monitoring phone, SAP transactions and Salesforce reports.
- Monitor accounts receivables process and attending monthly Credit Review meetings.
- Must be able to work with Operations, Logistics and Supply Chain to manage escalated order/shipment/supply issues to meet customer requirements.
- Be a point of contact for process changes and manage implementation to the team.
- Quarterly travel to Mississauga, Canada office required for employees located in Lexington, Kentucky.
- Quarterly travel to Lexington, Kentucky office required for employees located in Mississauga, Canada.

**What You’ll Need**
- Up to 2 years of college or equivalent Customer Service experience
- Minimum 5 years customer experience
- Minimum of 4 years of Supervising/Managing People
- Ability to travel 25%
- Must be authorized to work in the country you are applying

**What Will Set You Apart**
- Experience with or knowledge of SAP and/or Salesforce
- Experience with managing multiple ERP systems

**Benefits That Drive Themselves**
- Health insurance plans (medical, dental, vision)
- HSA and flexible spending accounts
- 401(k)
- Incentive opportunity*
- Life insurance
- Short and long-term disability insurance
- Paid vacation and holidays*
- Employee Assistance Program
- Employee discounts
- Tuition reimbursement*
- Adoption assistance*
- Terms and conditions apply, and benefits may differ depending on position._

Valvoline Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us.

**Requisition ID: 581

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