Customer Service Representative
6 days ago
Grow your career with Remco A leader in the warehousing & distribution industry as a Customer Service Representative.
An excellent opportunity to join a dynamic team liaising with warehouse floor staff, lead hands, shipping/receiving departments etc. to ensure customer satisfaction & compliance of SLA (Service Level Agreements).
**Duties & Responsibilities**
- Handling inbound and outbound for multi clients customers.
- Creating inbound and out bound orders in our Warehouse management System (WMS)
- Releasing and Closing orders in WMS and customer systems.
- Making appointments and scheduling pickups with our Remco transportation team and other carriers.
- Using customer portals to book and confirm shipments.
- Problem solving, identifying and communicating order processing delays
- Prepare billing for multi-client.
- Monitoring supply inventory.
- Creating and updating reports in excel as per customer request or internal reports.
- Liaising with various departments in the warehouse concerning shipments
- Participate in some warehouse functions when required (GL functions)
- Other administrative tasks and projects as required
- Preparing BOL and submitting routing request
- Providing Planning details to the supervisor before Planning Meeting.
- Work with TL/WS to ensure SOPs are up to date.
- Sending and providing the billing information in timely manner.
- Communicating to the customer and supervisor for all the supplies in timely manner.
- Other duties that may be assigned by supervisor.
**Requirements & Qualifications**
- Experience in an administrative/Customer Service role
- Basic understanding of 3PL warehouse functions
- Good communication skills, both verbal and written is required
- Knowledge of MS Excel, Microsoft Outlook, WMS
- Ability to organize, prioritize and multitask in a fast paced environment
- High Attention to detail even when under pressure
- Adapt well to changing responsibilities
- Can work independently as well in a team environment with mínimal supervision
- Ability to handle a high volume of responsibilities
For over 50+ years Remco has built a solid reputation across Canada as the innovative leader in
warehousing & distribution with warehousing in Montreal, Toronto, and Vancouver and a
distribution network that reaches Canada's retail stores and outlets on a scheduled basis.
What distinguishes the Remco team most is the can-do attitude and flexibility of our people.
Each member of our team takes personal pride in helping our clients gain momentum towards
greater success.
Are you ready to take the next step in your career with us? Send us your resume; we would
love to hear from you
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