Regional Coordinator

1 month ago

Montréal, Canada Modern Cleaning Concept Full time

**Who are we ?**

Modern Cleaning Concept provides best-in-class cleaning services to multisite retail clients by building tailored cleaning programs and executing them through a pan-Canadian network of hand-picked franchisees. Modern’s network of 500+ franchisees operates at 2,500+ locations, including many of Canada’s largest retailers.

Due to our tremendous growth, an opportunity currently exists for a **Regional Coordinator, **basedin the Montreal West region,who will be dedicated to the operations of Modern’s franchisees and clients in these locations.

**The Role**

In this key role, under the leadership of the Territory Manager, you will provide technical support and training to the Franchisees and conduct / analyze quality control inspections. In addition, you will monitor the overall cleaning levels in all assigned locations in your region and work closely with the Franchisees and their local client account contacts to ensure complete satisfaction.

**Key Performance Areas**

**We offer competitive compensation and an excellent benefits package, including**:

- Competitive Base salary, based on experience and qualifications
- Group Health insurance
- Company Vehicle, cell phone, Laptop

**Technical Support and Quality Control**
- Provides on-the-ground support to all franchise portfolios in a region and technical advice to Franchisees on a regular basis
- Supervises and manages a quality control process to improve Franchisees’ efficiency and performance
- Performs quality control inspections of all client locations in region
- Identifies issues that require corrective action by Franchisees, while respecting the Franchise Agreement
- Produces a quarterly report on aggregate inspection scores at assigned locations

**Operations and Performance Management**
- Coordinates all activities with new Franchisees at specific locations to ensure a smooth implementation
- Owns the working relationship with Client on Modern’s behalf and facilitates the relationship between Franchisees and Clients
- Identifies and meets with under-performing Franchisees to review necessary corrective actions and action plans to meet expected improvements
- Evaluates performance of Franchisees and their employees

**Technical and Ongoing Training**
- Provides introduction programs to all new Franchisees, while improving efficiency and productivity rates and offering a high level of customer service
- Provides Franchisees with continuous training, including WHMIS certification
- Provides equipment and cleaning products training to Franchisees

**Franchisee Recruiting & Staffing**
- Develops strategies, plans in the recruitment of Franchisees and maintains a pipeline of potential new Franchisees
- Ensures each store has the appropriate staffing levels to achieve high quality cleaning standards

**Qualifications**
- College Diploma or equivalent in Administration
- Organized, willing/open to learn new skills
- Bilingual : English and French
- Available to work evenings and weekends when required (10-20% of the time)
- Honest and dependable, highly autonomous, willing to travel
- Coaching skills, strong communications and relationship management capabilities
- Proficient with Microsoft office (Excel, Word, Outlook)
- Valid driver’s license
- No criminal record
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- **Qui sommes-nous ?**

Modern Cleaning Concept fournit des services de nettoyage de premier ordre à des clients du commerce de détail multisite en élaborant des programmes de nettoyage sur mesure et en les exécutant par le biais d'un réseau pancanadien de franchisés triés sur le volet. Le réseau de plus de 500 franchisés de Modern opère sur plus de 2 500 sites, dont plusieurs des plus grands détaillants du Canada.

En raison de notre formidable croissance, une opportunité existe actuellement pour un **coordonnateur(trice) régional (e), **basé dans la région de Montréal (Ouest),qui sera dédié aux opérations des franchisés et des clients de Modern dans ces endroits.

**Le rôle**

Dans ce rôle clé, sous la direction du directeur des opérations du territoire, vous fournirez un soutien technique et une formation aux franchisés et vous effectuerez/analyserez des inspections de contrôle de la qualité. En outre, vous surveillerez les niveaux de nettoyage globaux dans tous les sites assignés dans votre région et travaillerez en étroite collaboration avec les franchisés et leurs contacts locaux avec les clients pour garantir une satisfaction totale.

**Nous offrons une rémunération compétitive et un excellent ensemble d'avantages sociaux, y compris**:

- Un salaire de base compétitif, basé sur l'expérience et les qualifications.
- Assurance maladie collective
- Véhicule de société, téléphone portable, ordinateur portable.

**Soutien technique et contrôle de la qualité**
- Fournir un soutien sur le terrain à tous les portefeuilles de franchise dans une régio

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