Support Specialist Co-op

1 week ago

Woodbridge, Canada 407 ETR Full time

The Service Desk Support Specialist is an individual who is passionate about technology and people. They strive to provide an

elevated customer experience and look for ways to continually raise the bar. They possess the natural curiosity to seek clarity on

how people are successful in their positions and have the ability to place themselves in the shoes of the community they support to

provide individualized, empathetic service.

Service Desk Support Specialists are required to troubleshoot issues in person, by telephone, or remotely using a customerService

Desk Support Specialists are required to troubleshoot issues in person, by telephone, or remotely using a customeroriented

approach. They are responsible for the timely tracking, triage and first level support for end user access, desktop and

mobile hardware &software, audio visual and telecom as part of the IT Service Desk team.

Direct Relationships:
Team Lead, Service Desk

IT Operations Specialist

Application Support Analysts

Position Responsibilities:

- Provide exceptional customer service to all internal and external end users
- Provide clear, concise and targeted communications for situations concerning all groups within the end user community

Communication for activities and issues impacting the business or external customers, including but not limited to any IT

maintenance activities
- Install, diagnose, repair and maintain all desktop and mobile hardware and software to ensure optimal performance
- Deploy &manage all end user hardware and mobile devices including Windows, Android and Apple supported products
- Management and maintenance of Microsoft Active Directory users and computers
- Management and maintenance of Microsoft Exchange mailboxes and distribution lists

Provide first contact triage and troubleshooting of all reported hardware, software, system access, audio-visual, printer and

telecom issues

Ensure all incidents and requests are properly tracked, reported, addressed, updated and closed in accordance with

predetermined Service Levels

Actively participate in the identification and root cause analysis of systemic problems affecting the end user community to improve

the overall user experience
- Work with external vendors for support of end user hardware / software or audio-visual equipment
- Participate in the procurement process for all end user related purchases

Recommend approaches or changes to aid in streamlining end user support and the services we provide to improve coverage and

efficiency

Ensure that hardware and software asset management processes are followed and that these records remain accurate and up to

date
- Maintain inventory stock levels and follow all asset management procedures including quarterly asset audits
- Regularly use and contribute to the knowledge repository used by both IT and end users by following KCS methodology

Contribute to and participate in information and training sessions for end users on new or enhanced IT processes, tools and

systems

Keep current on the needs of other departments in the business by proactively shadowing, interviewing or investigating their

experiences and needs with technology
- Manage, track and maintain all end user-based software licensing

Work closely with security on security related issues and initiatives including but not limited to responding to vulnerabilities,

infections, patching, access updates and deployment of security tools
- Provide on-call end user support outside of regular business hours as part of an 24x7x365 on-call rotation
- Maintain data feeds and dashboards for daily, weekly and monthly end user statistical reporting

Job Requirements

Profile
- Willing to take a customer-focused approach to delivering support
- A self-starter with the creativity to solve problems independently and collaboratively
- Ability to provide technical explanations in a customer friendly manner
- Ability to work with all levels of staff
- Ability to work with internal and external vendors in a professional manner
- Ability to multitask in a fast-paced environment
- Confident individual with the ability to collaborate with agile delivery and shared services teams
- Ability to build effective relationships with a range of team members, stakeholders, partners, vendors and business users
- Excellent communication skills (written and verbal)
- Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness

  • Co-op, Ehs

    2 months ago

    Woodbridge, Canada Aecon Group Full time

    **Build Your Career at Aecon** Aecon is proud to build some of the most impactful infrastructure projects of this generation. From the roads and transit systems that connect our communities, to the communication networks that link us from coast-to-coast, and the water infrastructure that supplies our businesses and homes. Our integral work includes...

  • Transportation Planner

    2 months ago

    Woodbridge, Canada 407 ETR Full time

    Position Summary: The Transportation Planner Co-op Role will report directly to the Manager of Traffic & Planning, and will assume responsibility for preparing traffic and planning reports, as well as generating data-driven insights through the processing, modelling, analysis, and interpretation of transportation, mobility, and spatial datasets. Position...

  • Information Technology Support Specialist

    1 month ago

    Woodbridge, Canada DM Lyons Consulting Full time

    IT Support Specialist Salary 60-70K Position Overview: Our client is seeking an experienced and knowledgeable IT Technician to join their team. The ideal candidate will possess a deep understanding of IT systems and infrastructure, with a focus on providing technical support, managing network op

  • Information Technology Support Specialist

    3 weeks ago

    Woodbridge, Canada DM Lyons Consulting Full time

    IT Support Specialist Salary 60-70K Position Overview: Our client is seeking an experienced and knowledgeable IT Technician to join their team. The ideal candidate will possess a deep understanding of IT systems and infrastructure, with a focus on providing technical support, managing network op

  • Transportation Planner

    4 days ago

    Woodbridge, Canada 407 ETR Full time

    Summary: The Transportation Planner Co-op Role will report directly to the Manager of Traffic & Planning, and will assume responsibility for preparing traffic and planning reports, as well as generating data-driven insights through the processing, modelling, analysis, and interpretation of transportation, mobility, and spatial datasets. Position...

  • Field Services Technician

    1 month ago

    Woodbridge, Canada Civica Infrastructure Inc Full time

    Civica Infrastructure Inc. (Civica) is a municipal water resources engineering consulting company located in Vaughan, Ontario. We provide consulting services to both private and public sectors for storm and sanitary sewer capacity assessment and optimization. We are looking for a **Field Services Technician (Co-op)** to join the Field Operations team during...

  • Field Services Technician

    2 weeks ago

    Woodbridge, Canada Civica Infrastructure Inc Full time

    Civica Infrastructure Inc. (Civica) is a municipal water resources engineering consulting company located in Vaughan, Ontario. We provide consulting services to both private and public sectors for storm and sanitary sewer capacity assessment and optimization. We are looking for a **Field Services Technician (Co-op)** to join the Field Operations team during...

  • Field Services Technician

    2 weeks ago

    Woodbridge, Canada Civica Infrastructure Inc Full time

    Civica Infrastructure Inc. (Civica) is a municipal water resources engineering consulting company located in Vaughan, Ontario. We provide consulting services to both private and public sectors for storm and sanitary sewer capacity assessment and optimization. We are looking for a **Field Services Technician (co-op)** to join the Field Operations team. At...

  • Market Research Intern/co-op

    1 week ago

    Woodbridge, Canada Team 2000 Realty Inc., Brokerage Full time

    Overview: We are seeking a highly skilled and detail-oriented Market Researcher to join our team. As a Market Researcher, you will play a crucial role in gathering and analyzing data to provide valuable insights and recommendations to drive business growth. This is a paid position that offers an exciting opportunity to work in a dynamic and collaborative...

  • Field Services Technician

    2 weeks ago

    Woodbridge, Canada Civica Infrastructure Inc Full time

    Civica Infrastructure Inc. (Civica) is a municipal water resources engineering consulting company located in Vaughan, Ontario. We provide consulting services to both private and public sectors for storm and sanitary sewer capacity assessment and optimization. We are looking for a **Field Services Technician (co-op)** to join the Field Operations team during...

  • HR and Payroll Specialist

    4 days ago

    Woodbridge, Canada Carpenter Canada Co. Full time

    Carpenter Canada Co. has an immediate opening for **HR & Payroll Specialist** at our **Woodbridge, ON** manufacturing plant. HR & Payroll Specialist works as part of the company’s human resources department consolidating timesheet information and entering data into payroll databases. This position assists the Human Resources Manager with various clerical...

  • Application Support Specialist

    2 weeks ago

    Woodbridge, Canada REV Capital Full time

    Role: Application Support Specialist Type: Full-Time, Permanent Location: Onsite, Woodbridge HQ **Application Support Specialist** REV Capital is looking for an Application Support Specialist to join our growing team! The Application Support Specialist will offer software and hardware tech support to the REV Capital team. The Application Support Specialist...

  • Event Marketing Specialist Youth Mental Health Event

    3 weeks ago

    Woodbridge, Canada Centre for Conscious Awareness - Canada Full time

    We are looking for an Event Marketing Specialist to manage our upcoming Youth Mental Health event. The position is sponsored by the Canada Summer Jobs program. Per Canada Summer Jobs program guidelines, preference may be given to applicants who are visible minorities and/or have a disability. As our Event Marketing Specialist, you’ll be taking on the...

  • Event Co-ordinator Youth Mental Health Event

    3 weeks ago

    Woodbridge, Canada Centre for Conscious Awareness - Canada Full time

    We are looking for an Event Co-ordinator to manage our upcoming Youth Mental health event. The position is sponsored by the Canada Summer Jobs program. Per Canada Summer Jobs program guidelines, preference may be given to applicants who are visible minorities and/or have a disability. As our Event Co-ordinator, you’ll be taking on the essential tasks...

  • Sales Support Specialist

    3 weeks ago

    Woodbridge, Canada White Cap Canada Full time

    _A position at White Cap Canada (Formally Brafasco/Brock White/National Concrete Accessories) isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully...

  • Sales Support Specialist

    6 days ago

    Woodbridge, Canada HUB International Full time

    FlexSave Sales Support Specialist - HUB Financial At HUB Financial, we pride ourselves on fostering an environment dedicated to professional growth and client-centric values. As part of the HUB International family, we specialize in offering tailored financial and insurance solutions, empowering our clients to achieve their long-term goals. Our commitment...

  • Event Support Specialist

    3 weeks ago

    Woodbridge, Canada HUB International Full time

    Event Support Specialist - Hybrid Work Schedule Do you have a passion for customer service and sales excellence with a desire to create positive experiences for clients? If you answer “yes”, then HUB Financial Inc. has an exciting opening in our Woodbridge office for you! We have built a culture at HUB that is focused on helping our clients grow their...

  • Program & Support Services Manager - Reg Ft

    2 months ago

    Woodbridge, Canada AgeCare Full time

    About Us At AgeCare, our mission is to empower residents to live their lives to the fullest by prioritizing their health and well-being. We firmly believe that we are working in our residents' homes, and we dedicate ourselves to providing a comfortable and person-centered environment. Working in long-term care is more than just a job; it is a calling for...

  • Event Support Specialist

    1 week ago

    Woodbridge, Ontario, Canada HUB International Full time

    Event Support Specialist - Hybrid Work ScheduleDo you have a passion for customer service and sales excellence with a desire to create positive experiences for clients? If you answer "yes", then HUB Financial Inc. has an exciting opening in our Woodbridge office for you We have built a culture at HUB that is focused on helping our clients grow their business...

  • Field Support Specialist

    1 week ago

    Woodbridge, Ontario, Canada DM Lyons Consulting Full time

    IT Support Specialist Salary 60-70KPosition Overview:Our client is seeking an experienced and knowledgeable IT Technician to join their team. The ideal candidate will possess a deep understanding of IT systems and infrastructure, with a focus on providing technical support, managing network operations, and implementing IT solutions. The IT Technician will...