Outreach Services Program Manager

3 weeks ago

Niagara, Canada Niagara Region Full time

**Division**:
Seniors Community Programs

**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

Please note that effective February 12, 2023 mandatory COVID-19 vaccinations are no longer required as per the Niagara Region’s amended COVID-19 Vaccination Policy. As a result, you will not be required to submit verification of your vaccination status before starting employment with the Niagara Region. However, the Niagara Region continues to reserve the right to reintroduce vaccination requirements in the future if necessary to respond to changing public health advice and\or government direction. The Niagara Region continues to strongly encourage everyone to remain up-to-date with vaccinations.

**Job Summary**:
Reporting to the Administrator, Seniors Community Programs, the Outreach Services Program Manager is accountable for the Outreach Services Portfolio and service delivery through a collaborative agency model; inclusive of the Niagara Gatekeeper Program. The Program Manager oversees all operational related issues, including; service coordination, service delivery, quality improvement and risk management, human resource management, financial management and customer service. Active participation with a cross section of collaborative partners both internal and external (i.e. mental health, homelessness & shelter, housing, Ontario health funded agencies) to achieve desired outcomes and improve the client experience and access to service.

**Education**:

- Bachelors Degree in a social services or health related discipline
- Additional courses in Dementia and Mental Health,

**Knowledge**:

- Three years experience in management of community program delivery models, management of staff and collaborative team oversight, specialized program and resource development to support coordinated complex case management, community development and engagement activities; public speaking.
- Excellent demonstrated knowledge of relationship building, negotiating, and persuasive skills to fully engage partners and achieve collective outcomes through a client centered approach.
- Strong knowledge of community resources and services to support independent living.
- Demonstrated adaptive communication skills that optimize outcomes while generating effective collaborative working relationships.
- Extensive knowledge of community resources including: specialized geriatric services; mental health services, Crisis Prevention services, shelter and housing system, and support services for vulnerable seniors across the HNHB.

**Responsibilities**:
Manages people resource planning for portfolio and/ or business unit, determining ideal organizational structures, identifying desirable role and skill mix requirements and ensuring ongoing work quality and deliverability of results. (30% of time)
- Enables results with the organization’s human capital strategy to foster employee engagement.
- Directs and provides leadership for the activities and coaching of direct reports, providing work direction, setting priorities, assigning tasks/projects, determining methods and procedures to be used, resolving problems, ensuring results are achieved, and managing staff recruitment, performance, and skill development activities
- Ensures alignment and coordination of activity and quality of output between teams under their direction
- Ensures focus is service excellence, communication/transparency, innovation, and data integrity and work flow integration.
- Ensures staff has the information and resources to make successful plans and decisions.
- Ensures all people related issues, including recruitment, grievances and labour relations issues, are aligned to HR and Corporate standards and practices.
- Helps to break down barriers to employee success, ensuring collaboration and cooperation with other teams within their division and department
- Ensures Occupational Health & Safety policies, programs and practices are implemented, and maintained. This includes workplace insp

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