Guest Services Manager

7 days ago


Niagara Falls, Canada Sheraton Fallsview Hotel Full time

Niagara Falls-based _**Canadian Niagara Hotels Group of Companies **_ is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty Retail businesses - with more to come We are home to world-class brands including Marriott, Sheraton, IHG, Morton’s, Milestones, Hard Rock Café, Rainforest Café, Hershey and Starbucks - to name a few_. _Regardless of what business or role you start with, career development opportunities and rewards are endless for people delivering exceptional guest satisfaction and attaining business results.

**Guest Service Manager Responsibilities**:

- Reporting directly to the Director of Front Office
- Responsible for the management of the Front Office team including Supervisors and Guest Service Agents
- Ensure guest satisfaction levels are always met and exceeded - this includes training and coaching the front line associates to reach their fullest potential while resolving guest complaints in a professional manner
- Reviewing Marriott GSS Guest Experience Metrics while constantly finding ways to maintain positive scores, while improving in areas that require it
- Ensure departmental results are achieved in accordance with objectives, performance, and quality standards established by the company
- Work closely with the Revenue team in order to properly meet occupancy and ADR goals
- Work closely with the Conference Services department to ensure a seamless experience for our conference guests
- Assist with administrative support as necessary
- Other duties as assigned

**What you’ll need as a Guest Service Manager**:
**Experience**: 2 Years in Guest Service Management role at a 4 Diamond/5 Star Hotel

Education: College/University Degree in Hospitality/Tourism or related program is preferred

**Other Qualifications**:

- Ability to work under pressure and manage simultaneous tasks
- Demonstrate a professional attitude in every aspect of the position
- Strong leadership and coaching skills
- To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA_

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Ability to commute/relocate:

- Niagara Falls, ON L2G 3K7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Guest Service Management: 2 years (preferred)

Work Location: In person



  • Niagara Falls, Canada See Sight Tours Full time

    **Company Overview**: See Sight Tours is a leading tour company operating in over 20 cities, including Niagara Falls, Canada. We specialize in providing small group tours and private sightseeing tours to visitors across North America. Our mission is to deliver an exciting, fun, and enjoyable experience for our customers, relieving them of travel stress and...


  • Niagara Falls, Canada Canadian Niagara Hotels Full time

    Niagara Falls-based Canadian Niagara Hotels Group of Companies is one of Canada’s largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty...


  • Niagara Falls, Canada WildPlay Full time

    **Guest Services Supervisor** **Summary** **Responsibilities and Duties include but aren’t limited to** - Manages the flow of guest traffic to optimize the Park experience. - Manages the central cash on location, prepares cash deposits, and change orders weekly. - Ensure sales goal are being met in the retail building. - Manages supplies on location. -...


  • Niagara Falls, Canada Raddisson Hotel & Suites Fallsview Full time

    The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: - Greeting guests, complete the check - in/ check-out procedure through the Property management system while obtaining and storing pertinent information. - Handles cash, credit card information and goods at the property - Identifying the...


  • Niagara Falls, Canada Radisson Fallsview Full time

    The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: - Greeting guests, complete the check - in/ check-out procedure through the Property management system while obtaining and storing pertinent information. - Handles cash, credit card information and goods at the property - Identifying the...


  • Niagara Falls, Canada Buffalo Lodging Associates Full time

    Position Information: Location: Radisson Hotel & Suites Niagara Falls 6733 Fallsview Blvd, Niagara Falls, ON L2G 3W7, Canada - +1 905-356-1944 Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand. **Responsibilities**:- Professionally greets, registers,...


  • Niagara Falls, Canada Buffalo Lodging Associates Full time

    Position Information: Location: Radisson Hotel & Suites Niagara Falls 6733 Fallsview Blvd, Niagara Falls, ON L2G 3W7, Canada - +1 905-356-1944 Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand. **Responsibilities**: - Professionally greets,...

  • Guest Services Representative

    Found in: Talent CA C2 - 2 weeks ago


    Niagara Falls, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...

  • Guest Service Agent

    1 week ago


    Niagara Falls, Canada Vittoria Hotel & Suites Full time

    Greet guests with a welcoming smile and friendly demeanor - Perform all guest check-in and check-out procedures - Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. - Collect payment for room charges and other fees - Answer phones and direct calls to appropriate personnel - Make and confirm reservations - Maintain a clean...


  • Niagara Falls, Canada Gray Line Niagara FallsBuffalo Full time

    _**COME JOIN OUR AMAZING TEAM!!!**_ **GRAY LINE NIAGARA FALLS/BUFFALO is seeking** **FULL-TIME & PART-TIME** **Seasonal positions for the upcoming 2024 season!** - _**College Student ~ Teacher ~ High School Student already? Great way to supplement your income!**_ - _**Fun job ~ Great Pay ~ Will Train**_ - _**May - September/October (start and end dates can...

  • Guest Services Agent

    2 weeks ago


    Niagara Falls, Canada Whirlpool Jet Boat Tours Full time

    Be our guest! Our Guest Services Agents are the first team that our guests meet, whether on the phone or checking in at the front desk - and first impressions are always important. They are our human encyclopedias and have the answer to any jetboating question. For this position you must have a natural talent for customer service and love meeting new people...


  • Niagara Falls, Canada Gray Line Niagara FallsBuffalo Full time

    _**COME JOIN OUR AMAZING TEAM!!!**_ **GRAY LINE NIAGARA FALLS/BUFFALO is seeking** **FULL-TIME & PART-TIME** **seasonal** **positions for our upcoming 2023 season!** - _**College Student ~ Teacher ~ High School Student already? Great way to supplement your income!**_ - _**Fun job ~ Great Pay ~ Will Train**_ - _**May - September/October (start and end dates...


  • Niagara Falls, Canada Best Western Plus Cairn Croft Hotel Full time

    Best Western Plus Cairn Croft Hotel is a proud, family-run business and has established itself in our beautiful city as one of Niagara’s most unique destination hotels. We have just concluded a magnificent five-million-dollar property improvement plan, which began three years ago with the introduction of Doc Magilligan's Restaurant & Irish Pub. Since then...

  • guest service supervisor

    Found in: Talent CA 2 C2 - 4 days ago


    Niagara Falls, Canada Canadian Niagara Hotels Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearExperience: 1 to less than 7 months or equivalent experienceTasksEstablish work schedules and proceduresPerform same duties as workers supervisedPrepare and submit reportsResolve work problems, provide technical advice and recommend measures...

  • guest service supervisor

    Found in: Talent CA 2 C2 - 1 week ago


    Niagara Falls, Canada Canadian Niagara Hotels Inc Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearExperience: 1 to less than 7 months or equivalent experienceTasksCo-ordinate activities with other work units or departmentsEstablish work schedules and proceduresPerform same duties as workers supervisedPrepare and submit reportsResolve...

  • guest service supervisor

    Found in: Talent CA 2 C2 - 7 days ago


    Niagara Falls, Canada Canadian Niagara Hotels Inc Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year or equivalent experienceTasksCo-ordinate activities with other work units or departmentsEstablish work schedules and proceduresPerform same duties as workers supervisedPrepare and submit reportsResolve work problems,...

  • guest service supervisor

    Found in: Talent CA 2 C2 - 2 days ago


    Niagara Falls, Canada Canadian Niagara Hotels Inc Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year or equivalent experienceTasksEstablish work schedules and proceduresPerform same duties as workers supervisedPrepare and submit reportsResolve work problems, provide technical advice and recommend measures to improve...


  • Grand Falls, Canada Best Western Plus Grand-Sault Hotel & Suites Full time

    Education: Secondary (high) school graduation certificate - Experience: Experience an asset **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel facilities and services - Provide general information about points of interest in the area -...


  • Niagara-on-the-Lake, Canada Niagara Pet Resort Full time

    We are looking for an adaptable, hardworking Guest Services Administrator to oversee the daily operations of our pet resort. As a Guest Services Administrator, you will manage all reception activities including retail and see to the functionality of hotel amenities (such as the blow dry bar, drive thru, and daycare services). You will provide a smooth...


  • Niagara Falls, Canada Safari Niagara Full time

    _**Who we are**:_ - Safari Niagara is a family-owned business celebrating over 20 years in operation. We are proud to be a significant part of a diverse and inclusive community. At our park, w_e promote education to all ages and abilities about wildlife conservation. - **What we offer**:_ - Full-time or Part-time Seasonal hours - Employee discounts, Season...