Manager, Customer Service

2 months ago


Niagara Falls, Canada Graybar Full time

**Job Brief**:
To coordinate and supervise all customer service activities to achieve total customer satisfaction consistent with good business practices. Oversee administrative and clerical activities and assist with the resolution of branch-related service issues.

Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.

Graybar Canada - a division of Graybar Electric US - is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management and logistics services. We are also a Fortune 500 company.

Graybar operates more than 250 distribution facilities throughout North America, with over 30 branches across Canada alone. As one of the world’s largest employee-owned companies, Graybar Canada has the power and stability of a big corporation and the integrity and drive of a neighborhood business.

Graybar Canada has an exciting career opportunity available. We are currently seeking a **Manager, Customer Service** to join our **Niagara Falls, ON** **branch.

Graybar Canada offers a competitive compensation and benefits package including:

- No Evening or Weekend Shifts
- TELUS Health Virtual Care
- Cost shared Health and Dental Benefits
- Life & AD&D Insurance
- Employee Profit Sharing Program
- Long Term Disability Benefits
- Group RRSP Matching
- Corporate Fitness Membership Program
- Employee Share Purchase Program
- Computer Purchase Plan
- Tuition Reimbursement Program
- Service Awards Program

**Position Summary**:
To coordinate and supervise all customer service activities to achieve total customer satisfaction consistent with good business practices. Oversee administrative and clerical activities and assist with the resolution of branch-related service issues.

**Major Responsibilities**:

- Supervise all front-line customer service functions including counter sales representatives, warehouse support persons and administrative support staff to maintain established service standards. Perform on-going department inspections to verify timeliness and accuracy of service.
- Set branch schedules and procedures to meet local service requirements.
- Coordinate with counter sales reps to address and resolve customer service concerns and claims.
- Responsible for prompt shipment of customer orders, efficient warehouse operations and good housekeeping.

**Preferred Skills & Experience**:

- College diploma or equivalent work experience.
- Broad knowledge of Company’s products, services and operations.
- Understanding and commitment to Company quality goals and standards.
- Excellent communication skills and leadership skills required.
- Ability to prioritize work and be flexible.
- Consistently able to meet deadlines.
- Ability to handle customer complaints and mediate customer disputes.
- Working knowledge of PC’s including Microsoft Word and Excel.
- We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted._



  • Niagara Falls, Canada Advantage Restaurant Supply & Service Full time

    The _Customer Service Representative is_ a highly ‘customer’ focused position, to ensure customer satisfaction and understand customer needs. Your duties will also include follow-up of the Sales Order status with Vendors and the Sales department. You must be comfortable in a fast paced and ever changing environment, comfortable working with people, and...


  • Niagara Falls, Canada Sure-Fix Service Group Inc. Full time

    This customer service roll is best suited for someone who is prepared to work in an office environment that can be fast paced at times and requires interaction with both customers and colleagues. We are looking for someone who is energetic, with good time management skills, organized, who is a problem-solver and is capable of communicating to different types...


  • Niagara Falls, Canada Sure-Fix Service Group Inc. Full time

    This customer service roll is best suited for someone who is prepared to work in an office environment that can be fast paced at times and requires interaction with both customers and colleagues. We are looking for someone who is energetic, with good time management skills, organized, who is a problem-solver and is capable of communicating to different types...


  • Niagara Falls, Canada Electrical & Automation Industry Careers Full time

    Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada. Graybar Canada - a division of Graybar Electric US - is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through...


  • Niagara Falls, Canada Graybar Full time

    **Job Brief**: To coordinate and supervise all customer service activities to achieve total customer satisfaction consistent with good business practices. Oversee activities to assist with the resolution of branch-related service issues. Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest...


  • Niagara Falls, Canada Scotiabank Full time

    Requisition ID: 171009 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve...


  • Niagara Falls, Canada Boy and Girls Club Of Niagara Full time

    Position Overview The Reception and Customer Service Worker is responsible for the delivery of reception and customer service duties at the assigned location. This position is accountable to the General Manager. Terms of Employment - Part time, hourly (up to 30 hours per week) - $15.97-$17.00/hour - Opening, evening and weekend shifts may be...


  • Niagara Falls, Canada Zappi’s Pizza and Pasta Full time

    Responsibilities: - Greet and assist customers in a friendly and professional manner - Provide exceptional customer service by answering questions and resolving issues - Process sales transactions accurately and efficiently - Maintain a clean and organized work area - Stay up-to-date on product knowledge to effectively assist customers with their...


  • Niagara Falls, Canada See Sight Tours Full time

    **Company Brief**: Tripshepherd, originally established as See Sight Tours, has grown to become a premier tour operator headquartered in Niagara Falls, Canada, and extending its services to over 22 cities across North America. We pride ourselves on crafting unforgettable, stress-free travel experiences for our guests by managing all aspects of their tours,...


  • Niagara Falls, Canada Meadows Pharmacy Limited Full time

    **Company description** Meadows Pharmacy is a locally owned friendly neighborhood pharmacy. We strive to provide outstanding customer service in a positive environment. **Job description** **Responsibilities**: - Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every...


  • Niagara Falls, Canada TURKSTRA LUMBER Full time

    **Title**: Customer Service Professional **Reports to**: Branch Manager **Location**: 4555 Kent Ave, Niagara Falls, ON **Position Summary**: The Customer Service Professionals (CSP) are responsible for providing World Class Customer Service for all contractors, builders and residential customers. The Customer Service Professional must have the ability to...


  • Niagara Falls, Canada Boy and Girls Club Of Niagara Full time

    Position Overview The Reception and Customer Service Worker is responsible for the delivery of reception and customer service duties at the assigned location. This position is accountable to the General Manager. Terms of Employment - Part time, hourly (3:30pm - 8:30pm Shift) (0-35 hours per week) - $15.50-$16.50/hour - Evening and weekend...


  • Niagara Falls, Canada BMO Financial Group Full time

    6760 Morrison St, Unit 1 Niagara Falls Ontario,L2E 6Z8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...


  • Niagara Falls, Canada BMO Financial Group Full time

    7555 Montrose Road Niagara Falls Ontario,L2H 2E9 This position is for a guaranteed 15 hours per week with the potential for additional hours. Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively...


  • Niagara Falls, Canada Cantex Distribution Inc. Full time

    **Position Title**: Customer Service Representative **Key Responsibilities**: - Provide accurate information about products, pricing, and order status. - Assist customers in placing orders, and provide guidance on product selection. - Process and manage customer orders, ensuring accuracy and timely delivery - Collaborate with the warehouse and logistics...

  • Customer Service

    3 weeks ago


    Niagara Falls, Canada Hyde's Distribution Full time

    Looking for a motivated customer service representative to call on our established customer base *We represent both World Wide and well-known brands such as - Zippo - Kodak - Premier Brands - Slush Puppie etc. **Responsibilities include**: - Contacting both existing and new customers via phone and internet throughout Canada daily **Qualifications**: -...


  • Niagara Falls, Canada Salit Steel Full time

    **What are we about?** At Salit Steel we believe that people are our most valuable asset and that everyone on our team plays a unique role in contributing to our overall success. We are always looking for diverse and talented people who are interested in joining the Salit Steel family. We are an integrated network of companies and partners that delivers...

  • Customer Service

    1 week ago


    Niagara Falls, Canada BeaverTails Pastries Full time

    BeaverTails Pastry offers fresh warm pastry treats that are iconic to the Canadian tradition since 1978. We are looking for Part-time employees. Interviews will begin this week. **Pay** - $**15.75-$17 plus tips, which works out to $18-$20 per hour.**: - **We also have positions at our location at Clifton Hill Location (Niagara Falls)** **Employee...


  • Niagara Falls, Canada Michaels of Canada, ULC. Full time

    Store - NIAGARA FALLS, ON We're here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world! Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. Deliver a customer centric shopping experience...

  • Customer Service

    2 weeks ago


    Niagara Falls, Canada BeaverTails Pastries Full time

    BeaverTails Pastry offers fresh warm pastry treats that are iconic to the Canadian tradition since 1978. We are looking for Part-time/Full-time employees. Interviews will begin this week. **Pay** - $**15.50 plus tips, which works out to $18-$20 per hour.** **Employee Incentives** - Cash tips are paid daily and debit/credit tips added to your paycheque -...