Manager Homelessness Services

2 weeks ago

Niagara, Canada Niagara Region Full time

**Division**:
Homelessness Services & Community Engagement

**Important Notices & Amendments**:
As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements including hybrid work arrangements to support better work-life balance for our employees. Where operational needs align, and while ensuring business requirements and customer service expectations are achieved, employees may have an opportunity to work within a hybrid model, combining working from home and working in the office.

**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

Please note that effective February 12, 2023 mandatory COVID-19 vaccinations are no longer required as per the Niagara Region’s amended COVID-19 Vaccination Policy. As a result, you will not be required to submit verification of your vaccination status before starting employment with the Niagara Region. However, the Niagara Region continues to reserve the right to reintroduce vaccination requirements in the future if necessary to respond to changing public health advice and\or government direction. The Niagara Region continues to strongly encourage everyone to remain up-to-date with vaccinations.

**Job Summary**:
Reporting to the Director, Homelessness Services & Community Engagement, the Manager Homelessness Services is responsible for the management of homeless services system and the agencies providing services and supports in Niagara_. _

**Education**:

- Post-secondary degree in Business/Public Administration/ Social Sciences, or equivalent

**Knowledge**:

- 5 years of experience in administration of homelessness services.
- 2 years of experience working with federal or provincial funding agreements, purchasing and contract management
- 2 years of experience in an area related to management in the public sector
- Knowledge and interpretation of the relevant Acts and Regulations (Social Housing Reform Act, National Housing Act, Residential Tenancies Act, other relevant housing Federal/Provincial/Municipal Housing and Homelessness legislation.

**Responsibilities**:
**_ Manages homelessness serving agencies providing support for the provision homelessness in Niagara. (20% of the time) _**:

- Ensures that Committee and Council are kept informed of developments in Homelessness and reports on business and system developments or issues. Participates in business planning, program evaluation and business improvement projects.
- Collaborates with the Niagara Regional Housing, housing providers and homelessness agencies on research and cost benefit analysis of programming options.
- Prepares reports providing information, guidance and recommendations to the Director, HSCE and Commissioner of the Community Services Department, Public Health and Social Services Committee and Council and respond to inquiries.
- Monitors and evaluates programs to determine overlapping services and streamlining of services, measure performance against KPI’s and perform data analysis for the system.
- Identifies, develops and evaluates strategic homelessness programs for the Region.
- Responds to inquiries from politicians from all levels of government, the general public, applicants, tenants, and agencies to provide policy, procedure, and practice interpretation.
- Exchanges information, and discusses policy development and position papers with p

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