Accounts Receivable

4 months ago


North York, Canada InCom Full time

**Accounts Receivable / Retention Specialist**

InCom is a leading provider of Real Estate SaaS and digital marketing solutions for thousands of Real Estate professionals in North America. We are a well established company based in Toronto and are passionate about creating a world class sales organization. We are looking for a talented and motivated Client Retention Specialist to join our team.

The Accounts Receivable / Retention Specialist will own client operations such as billing, retention and accounts receivables management.

You will receive training, coaching, development and countless opportunities to grow your career.

**If you have a keen eye for detail, exceptional organizational skills and experience with billing and invoicing software, we want to hear from you**

**RESPONSIBILITIES**
- Review and monitor customer accounts and all applicable aging reports
- Maintain detailed follow up notes in the CRM for each account
- Serve as a customer contact for billing inquiries and payments
- Work with Operations team to resolve clients’ billing issues and concerns
- Facilitate payments for outstanding accounts by sending reminders and contacting clients
- Conduct prompt, courteous, and persuasive telephone collection calls and following up on past due accounts
- Manage and report on client complaints, feedback and outcomes
- Provide remote training and support to clients
- Contribute to the creation of educational content.
- Assist with renewals, client retention and reduction of subscription cancellations

**MUST HAVES**
- 2+ years of prior Client Retention experience, preferably within a SaaS company
- 2+ years of experience in an Accounts Receivable or Collection function
- Excellent written and oral communication skills
- Time management and organizational skills to effectively manage multiple customers concurrently
- A positive attitude and ability to excel under pressure
- Passion for customer success with an eagerness to learn and take on new challenges

**NICE TO HAVES**
- Knowledge of the North American Real Estate Industry
- Experience with CRM systems
- Knowledge of the digital marketing space, and a passion for marketing technology.

**WHAT WE OFFER**
- A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking
- One of the fastest growing marketing companies in North America
- Great earnings and career advancement potential
- Convenient location - 2 min walk from Sheppard West station
- Health benefits and paid time off

**InCom is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, etc.**

Pay: $50,000.00-$62,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 2 years (required)
- Customer retention: 2 years (required)

Work Location: In person


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