Bilingual (English/french) Claims Adjuster

7 days ago

London, Canada Lubrico Warranty Full time

**Why Join Lubrico?**

Lubrico Warranty is the leader in the aftermarket vehicle warranty industry. Founded in 1977, we started the industry and continue to define it with cutting-edge warranty programs. Come join our energetic, creative, and talented team Your future begins here.

**Who Are We Looking For?**

This position requires an individual who is fluent in French and English, has comprehensive automotive mechanical knowledge, impeccable attention to detail and a strong ability to negotiate. A successful Claims Adjuster will thrive in a fast-paced environment.
- Exemplary customer service skills
- Fluency in both French and English
- Thorough automotive mechanical knowledge
- Strong problem-solving skills and outstanding communication qualities
- Accountability and dependability, strong work ethic and positive team attitude
- Capable decision-making skills and capacity for sound judgement
- Strong and tactful negotiation abilities
- Ability to multi-task in a fast-paced environment
- Proficiency with Microsoft Office suite (Outlook, SharePoint, Excel, etc.); general competency with business technology
- Experience as an Automotive Service Advisor and/or experience in the aftermarket automotive industry (is an asset, not required)

**What Will You Do?**

The Claims Adjuster is responsible for adjudicating warranty claims by interacting with policyholders, repair garages, dealerships, and Territory Account Managers. This role is responsible for reviewing, analyzing, investigating, and authorizing claims in a manner that is consistent with Lubrico’s values and ensuring that policyholder coverage is interpreted fairly and consistently.

The Claims Adjuster will execute the applicable processes, complete all the required paperwork and ensure due diligence is performed at every step of the claims process while being mindful of regulatory requirements and company policies.
- Responsible for adjudicating claims while providing an excellent customer service experience
- Communicate respectfully, proactively and effectively with all stake holders
- Analyze claims to determine applicable coverage
- Maintain professional automotive industry knowledge
- Keep up to date on all warranty coverage and department policies & procedures
- Monitor and observe dealership & repair garage performance, documenting all communications
- Review and investigate received invoices that are inconsistent with authorized amounts
- Adhere to company policies & procedures, ensuring department standards are met
- Other general office duties as necessary and/or as assigned

**Work Conditions**:

- Sitting for long periods of time & extensive keyboard usage
- Hybrid office and ability to work from home (technical equipment will be provided)
- Rotating shift work between 8 AM and 8 PM EST
- Overtime as required
- Lifting or moving up to 10 lbs may be required
- As an equal opportunity employer, we provide employment accommodation in accordance with provincial legislation. If contacted for an employment opportunity, please advise Human Resources if you require accommodation at any stage of the recruitment process._
- Lubrico Warranty Inc. is a subsidiary of Industrial Alliance Financial Group._

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- RRSP match
- Tuition reimbursement
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- London, ON: reliably commute or plan to relocate before starting work (required)

**Language**:

- English and French fluently? (required)

Work Location: Hybrid remote in London, ON

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