Bilingual Momentmaker-french English

7 months ago


London, Canada TLS Connecting Voices Full time

TLS is a brand experience center devoted to supporting a select group of North American brands in delivering their brand promise. Based in London, Ontario we have honed our craft of shepherding customers towards having their needs met and taking customer engagement to a deeper level for over twenty years.

“We create meaningful interactions by engaging in the moment.”

In partnership with our brands, TLS holds consciousness and remains united in consistently delivering exceptional brand experience.

Join the TLS Brand Experience Center and be part of a team that genuinely cares for our customers and each other We are currently seeking bilingual MomentMakers to work with us.

Why work with us? Our exceptional customer experience is based on trust and care for one another. We believe in empowering our team members to use their unique skills to make a positive difference for our customers and those around us. We celebrate high performance and success.

At TLS, you will learn and develop personal and service skills in our unique Brand Experience Centre, which focuses on the home improvement industry across North America. We represent well-known companies such as CertaPro Painters, Paul Davis Restoration, and California Closets.

**Key Skills**:
Ability to develop positive relationships with customers by listening and caring

Passionate focus on the present communication with customers
Use diplomacy and tact to diffuse high-tension situations
Become a trusted and direct individual
Listen intently and probe for detailed information, recording information and problems accurately
Use creative ideas to solve problems, looking beyond the obvious and not stopping at first answers

Work independently, commit to high performance, and achieve goals
Keep up to date on the policies, procedures, and service offerings of the brands
Remain well-organized, flexible, and able to meet schedules and quality standards in a fast-paced environment
Excel at gathering and entering information into a database with speed and accuracy

**Responsibilities**:
Represent the brand to meet the needs of the customer
Follow guidelines and scripts to meet the brand's needs
Schedule leads and appointments
Accurately record customer information into the brand database/platform

Perform quality checks and correct errors
Probe for additional information when needed
Achieve performance goals/targets

**Availability**:
Hours of operation are 365/24/7

Working hours will be determined by operating requirements and personal availability
Full-time and flexible availability preferred

**Qualifications**:
Bilingual in English/French
Secondary school diploma or equivalent

One year of customer service experience is preferred

Join our team of caring and dedicated MomentMakers at TLS


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