Claims Examiner, Bilingual

3 months ago

London, Canada Canada Life Assurance Company Full time

**Description:
- Permanent Full Time-
**Accountabilities**:
- Knowledge of death claim processes and procedures to assess & process claims based on the contract provisions and requirements needed-
- Process annuity death claims within the established service standards-
- Accounting knowledge, ability to assess financial discrepancies and overpayments
- Tax reporting requirements
- Provide compassionate yet professional assistance to our advisors/beneficiaries
- Provide exceptional customer service to our internal and external partners and families of our deceased client’s
- Acknowledge inquiries within 24 hours
- Prepare correspondence for applicable parties (beneficiary, estate, lawyers)
- Follow internal/external quality assurance procedures-
- Adhere to strict Privacy/AML guidelines**Qualifications and Competencies**:
- Administrative experience with Annuity Products or the RPS system will be a definite asset
- Knowledge of the Annuity products Canada Life offers
- Team oriented and dedicated to the individual and overall team goals
- Self-motivated with an ability to effectively multi-task and meet our service standards
- Strong organizational skills to manage the various service standard requirements
- Analytical and detail oriented
- Customer focused with effective oral and written communication skills showing compassionate yet remain objective
- Ability to have a positive enthusiastic attitude to foster collaboration among team members
- Knowledge of Microsoft Word, Excel, Access, and Outlook

**Bilingual (French and English) a requirement**
- The base salary for this position is between **$**39,200**:

- $**58,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.- For our student opportunities, the base salary will be dependent on the number of work terms you have completed along with other factors depending on your program.- Be your best at Canada Life- Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.- You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.- Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.-
- Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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